Exclusive Career Opportunity: Aftersales – Service Desk Executives at TEF Consult
Are you searching for a unique role that bridges exceptional customer service with advanced technical operations? Tanzania Empowerment Forum Limited (TEF Consult) is excited to announce openings for Aftersales – Service Desk Executives in key locations across Tanzania: Dar es Salaam, Dodoma, Kilimanjaro, Mbeya, and Mwanza.
Why Join TEF Consult?
This role offers you the chance to serve as the essential connection between our valued customers and service partners. By ensuring timely resolutions to product issues and maintaining high service standards, you’ll play a critical role in our mission to deliver unparalleled aftersales support.
What You’ll Do:
- Coordinate the swift resolution of customer issues, ensuring service efficiency within 48 hours.
- Manage walk-in customer service, including receiving and returning serviced units.
- Monitor and assign service tickets while maintaining regular updates to ensure no delays.
- Educate customers to enhance satisfaction and retention.
- Generate comprehensive daily, weekly, and monthly performance reports to keep stakeholders informed.
Who We’re Looking For:
You should have:
- A Diploma or Bachelor’s degree in Business Administration or a related field.
- At least 1 year of experience in a relevant role.
- Proficiency in MS Office; knowledge of solar products is a bonus!
- Strong time management, problem-solving, and organizational skills.
KPIs That Define Success in This Role:
- Resolve cases within 48 hours (CTAT).
- Ensure 90% efficiency in service visit turnaround (SVT).
- Maintain fewer than 10% long-term pending tickets.
- Make at least 70 outbound calls daily to support customer needs.
Be Part of an Innovative Team:
TEF Consult is renowned for fostering a collaborative environment where your contributions directly impact customer satisfaction and organizational success. This is more than just a job—it’s a chance to grow professionally and make a difference.
Ready to Apply?
Send your application and CV to info@tef.co.tz before January 10, 2025.
For inquiries, contact:
Human Resource Manager
Tanzania Empowerment Forum Limited
P.O. Box 33542, Dar es Salaam, Tanzania
Don’t miss this opportunity to be part of an organization that values excellence and innovation. Take your career to the next level with TEF Consult!
