ICT Intern

Location: Tanzania
Region: Dar Es Salaam
Position Type: Internship
Category: IT/Telecom Jobs

About Us:
Action Against Hunger Tanzania is part of the global Action Against Hunger network, dedicated to combating hunger and malnutrition across more than 40 countries worldwide. Our work spans key sectors, including nutrition, health, water and sanitation, and food security. In Tanzania, we’re committed to driving impactful change and empowering communities through innovative solutions.

Role Overview:

The ICT Intern will provide essential Level 1 IT support to Action Against Hunger’s Tanzania Mission staff. This role involves addressing IT-related requests from both field offices and the central office, under the guidance of the Logistics Department and the Regional ICT team. Additionally, the intern will play a pivotal role in managing and updating the organization’s asset and equipment registers. As Action Against Hunger embraces digital transformation, this role will also support the development and deployment of automated tools and solutions to optimize business processes.

Key Responsibilities:

1. IT Support and Maintenance

• Manage the helpdesk, ensuring all support tickets and calls are promptly addressed.
• Provide Level 1 support for hardware and software issues.
• Administer and maintain PCs, including software installations and hardware management.
• Conduct preventive maintenance for IT equipment.

2. Network and Asset Management

• Monitor and maintain network connectivity and performance.
• Update and manage the organization’s equipment and asset registers.

3. Digital Transformation and Tool Deployment

• Assist in rolling out automated tools and ensuring their effective use.
• Support the deployment and management of ERP systems.
• Provide training to staff on IT policies, processes, and tools.

4. Graphic Design and Communications

• Create visually appealing materials, such as infographics, flyers, and project briefs, to support communication efforts.

Gender Equality Commitments:

• Promote an inclusive work environment where employees are evaluated and rewarded solely based on their skills and performance.
• Respect all individuals, regardless of gender, disability, religion, or cultural background.
• Uphold the values of equality and respect in all interactions with beneficiaries and colleagues.

What We’re Looking For:

Qualifications:

• A bachelor’s degree in IT, Computer Science, or a related field.

Skills and Competencies:

• Proficiency in English (written and spoken).
• Experience in a humanitarian or development setting is an asset.
• Strong communication, organizational, and planning abilities.
• Excellent interpersonal skills with a collaborative mindset.
• Demonstrated problem-solving and decision-making capabilities.
• Attention to detail and a proactive attitude towards continuous improvement.
• Basic graphic design skills are an advantage.

Why Join Us?

At Action Against Hunger, you’ll gain hands-on experience in a dynamic and supportive environment, contributing to meaningful projects that drive positive change. This internship offers an excellent opportunity to enhance your skills while making a difference in the humanitarian sector.

How to Apply:

Interested candidates are encouraged to submit their updated resumes and cover letters. Please ensure both documents are in the same language as this posting.

Application Deadline: January 22, 2025.

Action Against Hunger is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, free from discrimination based on race, gender, age, disability, or any other characteristic.

Closing Date: January 25, 2025.