Operations and Product Support Specialist

About ASA Microfinance Tanzania Limited (ASAMTL)

ASAMTL, a subsidiary of ASA International, is part of one of the world’s leading microfinance institutions, empowering low-income individuals—particularly women—through access to affordable financial services. With a strong commitment to financial inclusion and socioeconomic progress, ASA Microfinance operates in Asia and Africa, with a thriving presence in Tanzania.

Position: Operations and Product Support Specialist – 1 Post

Job Type: Full-Time
Job Location: Dar es Salaam, Tanzania

Job Role

As the Operations and Product Support Specialist, you will be at the forefront of ensuring the smooth operation and continuous improvement of ASAMTL’s Digital Financial Services (DFS). Your expertise will contribute to maintaining product reliability, addressing technical issues, and enhancing user experiences.

Key Responsibilities

• Technical Support:
  • Provide technical support for ASAMTL’s digital financial products, troubleshooting and resolving operational issues.
• Vendor and IT Collaboration:
  • Work closely with vendors and internal IT teams to implement updates and roll out new product features.
• Team Training:
  • Conduct comprehensive training sessions for internal teams on digital product functionalities and enhancements.
• Performance Monitoring:
  • Regularly monitor product performance, identifying areas for improvement and providing actionable feedback.

Qualifications and Experience

To thrive in this role, candidates should meet the following criteria:

• Educational Background:
  • Bachelor’s degree in Business, Economics, Commerce, Banking, Finance, IT, Computer Science, or a related field.
• Professional Experience:
  • Proven experience in digital product support or operations management.
• Skills and Abilities:
  • Strong problem-solving and technical troubleshooting skills.
  • Excellent organizational and communication skills to collaborate effectively with internal and external stakeholders.

Why Join ASA Microfinance Tanzania Limited?

• Be part of a globally respected organization driving financial inclusion.
• Work in a collaborative and innovative environment, contributing to empowering underserved communities.
• Play a key role in enhancing digital financial products and customer satisfaction.

General Application Requirements

Applicants are required to submit the following:

1. Application Letter detailing their interest and suitability for the role.
2. An updated Curriculum Vitae (CV) highlighting work experience, skills, and contacts of three referees.
3. One recent passport-size photograph attached to the CV.

How to Apply

Send your application to recruitment@asatanzania.co.tz or deliver it in person to:
ASAMTL Head Office
House No. 01, Plot No. 87, Msese Street,
Kinondoni Road (Near Kinondoni Makaburini),
Dar es Salaam, Tanzania.

Application Deadline: 15th February 2025, by 5:00 PM

Important Notes

• Only shortlisted candidates will be contacted for interviews.
• Phone inquiries are strictly prohibited.
• No allowances will be provided for interview attendance.

Take the next step in your career journey by joining ASA Microfinance Tanzania Limited as the Operations and Product Support Specialist!