Technical Support Specialist

Job Title: Technical Support Specialist
Location: Dar es Salaam, Tanzania
Job Type: Contract-Based

Overview:
Tabono Consult is looking for a dynamic and skilled Technical Support Specialist to join our team. If you excel in diagnosing and resolving technical issues, providing top-notch customer service, and supporting innovative tech solutions, this role is for you. The ideal candidate is a problem solver with excellent communication skills and a passion for staying ahead of technological trends.

Key Responsibilities

As a Technical Support Specialist, your responsibilities will include:

• Troubleshooting technical issues related to hardware, software, and system solutions.
• Diagnosing and repairing system faults, errors, and malfunctions.
• Installing and configuring hardware and software for clients and internal teams.
• Communicating effectively with customers to identify and resolve issues promptly.
• Guiding clients through step-by-step actions to address technical problems.
• Providing accurate and timely feedback to clients during and after issue resolution.
• Following up with clients to ensure problems are resolved and their needs are met.
• Assisting with the rollout of new solutions, including testing and implementation.
• Creating clear and concise procedural documentation for technical processes.
• Managing multiple technical cases simultaneously with efficiency and attention to detail.
• Testing and evaluating emerging technologies to enhance services and solutions.
• Actively participating in team discussions, learning sessions, and knowledge-sharing activities.

Requirements

Education & Experience:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 3+ years of experience in a technical support role.
• Certification in ITIL (Information Technology Infrastructure Library) is required.
• Certification in Project Management is an added advantage.
• Prior experience in technical support, software design/support, or similar roles.

Skills & Expertise:

• Strong proficiency in operating systems, including Windows, Linux, and Mac OS.
• Experience with remote desktop applications and help desk software.
• Excellent troubleshooting and problem-solving skills.
• Attention to detail and the ability to manage multiple tasks effectively.
• Familiarity with trending technologies, particularly open-source solutions.

Personal Qualities:

• High level of personal integrity and professionalism.
• Flexible and adaptable with the ability to work in a fast-paced environment.
• Strong interpersonal and communication skills, both verbal and written.
• Team player with a proactive attitude toward learning and collaboration.

Why Join Tabono Consult?

At Tabono Consult, we value innovation, teamwork, and professional growth. Joining our team means being part of a forward-thinking organization where your expertise and ideas can make a real impact.

How to Apply

Qualified candidates are encouraged to submit their CV and cover letter to info@tabono.co.tz with the subject line: Technical Support Specialist Application.

Application Deadline: 30th January 2025

Note: Only shortlisted candidates will be contacted for further steps.