Job Opportunity: Relationship Officers (2) – Mwanza & Dar-es-Salaam
Company: Letshego Faidika Bank
Reporting To: Branch Manager
Location: Mwanza & Dar-es-Salaam
Job Purpose:
We are seeking two motivated Relationship Officers responsible for driving sales and delivering excellent customer service. The role involves promoting the bank’s products and services to targeted clients, contributing to business growth in line with the branch’s sales strategy.
Key Responsibilities:
- Contribute to business expansion by executing the branch’s sales plan.
- Process loans while ensuring adherence to company policies and procedures.
- Prepare detailed weekly and monthly sales reports.
- Foster strong relationships with key stakeholders to support business growth.
- Promote and sell bank products through digital channels.
- Provide outstanding customer service to maintain and grow the client base.
- Identify opportunities for process improvements based on customer feedback.
- Manage and grow the branch’s deposit portfolio.
- Ensure the quality management of the loan portfolio.
- Meet sales targets for insurance products set by the branch.
Critical Thinking & Job Complexity:
- Demonstrate an understanding of multicultural dynamics and the ability to interact with various levels of society, government, and business groups.
- Provide timely resolution to customer queries and complaints.
- Achieve product sales and net payout goals.
- Retain and expand the customer base, ensuring customer satisfaction with the bank’s offerings.
Required Qualifications & Experience:
- Bachelor’s degree in Banking, Finance, Accounting, Marketing, Business Administration, Economics, or a related field.
- Minimum of 2 years’ experience in a senior sales or product management role, ideally within the banking sector.
- Strong knowledge of customer analytics and insights.
- Understanding of product lifecycles and customer relationship management.
How to Apply:
Qualified and interested candidates should submit their application and CV, explaining their suitability for the role, by 13th September 2024. Applications should be sent to TZ.Human.Resources@letshego.co.tz.
Disclaimer:
This job advertisement outlines the primary duties and responsibilities of the role but is not exhaustive. Only shortlisted candidates will be contacted.