Call Center Agent Job Vacancy at Benter Group Limited

Call Center Agent Job Vacancy at Benter Group Limited

Call Center Agent

Benter Group Limited

PLACE OF WORK: ARUSHA TANZANIA

Job Description

The Call Center Agent role at Benter Group involves engaging with customers to provide exceptional service and support.

Key responsibilities include:

• Handling inbound and outbound calls to manage customer inquiries, resolve issues, and provide information about products or services.
• Offering customer support by assisting with concerns, troubleshooting problems, and ensuring customer satisfaction.
• Performing data entry and documentation by recording accurate information into databases and maintaining detailed records of interactions.
• Conducting follow-ups on customer inquiries that are not immediately resolved to ensure timely resolution.
• Adhering to company scripts and protocols to deliver consistent service.

Qualifications To be considered for the Call Center Agent position, candidates must meet the following requirements:

• A high school degree or equivalent.
• Experience working in a call center or customer-support role.
• Strong active-listening and verbal-communication skills.
• Proficiency in problem-solving.
• Ability to multitask and manage time effectively.

Application Process Interested candidates should send their CV to recruitment@bentergroup.co.tz. The application deadline is September 22, 2025.