Commercial Key Account Manager at Alistair Group

Commercial Key Account Manager at Alistair Group

Commercial Key Account Manager

Alistair Group 

Alistair Group is one of East and Southern Africa’s fastest-growing service companies, providing a variety of self-delivered logistics solutions across several geographies, aimed with the vision to Make Africa Work Better! With core competencies in road freight, warehousing, commodity trading and operational hire of material handling equipment, the Group strives for continuous expansion of innovative ancillary services to grow the business vertically, complimented by a healthy dose of entrepreneurial flair. The business has gone from strength to strength, growing quickly in both its geographical coverage and variety of services offered to clients. In 2024, the Group exceeded the 1000-employee mark and managed a fleet of well over 1000 trucks. With Alistair’s aggressive and exciting growth strategy, the Group is poised for significant further expansion and a greater impact in Africa.

Job Summary:

The Commercial Key Account Manager (CKAM) acts as the primary point of contact for assigned customers, ensuring their needs are met proactively and efficiently. This role demands a client-first mindset, strong communication skills, operational fluency, and the ability to anticipate and respond to customer requirements. The CKAM is expected to provide premium service levels, foster long-term relationships, and drive value creation for both the client and the business.

Key Responsibilities:

• Develop a deep understanding of the customer’s industry, operations, and specific projects, enabling anticipation of needs and delivery of tailored solutions.
• Identify and communicate additional service opportunities to enhance the customer experience and increase revenue.
• Serve as the daily interface between the company and the customer, ensuring that all inquiries, concerns, and service requests are addressed promptly and professionally.
• Collaborate cross-functionally with planning, sponsor and other relevant stakeholders to ensure timely allocation of assets.
• Manage and coordinate the customer order lifecycle from job confirmation to final delivery, ensuring timely updates on the client dashboard and prompt upload of proof of delivery documents for invoicing.
• Prevent standing charges by proactively managing potential delays and collaborating with internal teams for swift resolutions.
• Support onboarding of new customers and ramp-up of new projects by dedicating full attention during initial engagement periods.
• Proactively share performance reports with clients on a monthly basis or upon project completion, highlighting key metrics, service achievements, and areas where improvements are being made to address weaknesses and enhance overall performance.

Qualifications

• Excellent interpersonal and communication skills, both verbal and written.
• Strong problem-solving and decision-making capabilities, especially under pressure.
• High level of customer-centricity with a proactive approach to service.
• Operational understanding of the company’s logistics and transport operating model.
• Ability to manage multiple clients and projects simultaneously while maintaining high service standards.
• Detail-oriented with strong organizational and time management skills.

Why Join Us?

• Be part of a dynamic international team driving digital transformation in logistics
• Gain exposure to innovative technologies and process improvement initiatives
• Work in a collaborative environment that values creativity and efficiency
• Work Hours: Monday to Friday, 7:20 AM – 4:20 PM, and Alternate Saturdays, 8:00 AM – 12:00 PM
• The Company reserves the right to withdraw from the recruitment process at any time, at its sole discretion.
• The sharing of any aptitude test, assessment, or invitation to an interview does not constitute an offer of employment or guarantee any future employment with the Company.
• Candidates acknowledge that progression through any stage of the recruitment process does not imply or ensure an eventual offer of employment.

How to Apply:

CLICK HERE TO APPLY

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