🌟 Assistant Director of Front Office 🌟

About the Role

Johari Rotana is looking for a passionate and dynamic Assistant Director of Front Office / Assistant Front Office Manager to support the Director of Front Office in ensuring smooth operations, exceptional guest service, and efficient team management.

Key Responsibilities

✔ Lead and manage all sections of the Front Office Department
✔ Coordinate with Housekeeping and other departments to ensure smooth guest experiences
✔ Assist in staff appraisals, consulting, and employee relations
✔ Prepare reports, analyze performance metrics, and assist in budgeting
✔ Monitor front desk operations to ensure prompt and professional guest service
✔ Oversee room availability, accuracy of room counts, and rate categories
✔ Ensure billing instructions and guest credits comply with hotel policies
✔ Enforce health, safety, and environmental policies for a safe workplace

Ideal Candidate

🎓 Degree in Hospitality Management or related field
📅 Minimum 3 years of experience in the Front Office Department of a hotel
🗣 Fluent in written and spoken English
💻 Proficient in Opera and hotel management software
📈 Strong problem-solving, leadership, and customer service skills
🎯 Ability to motivate and guide teams while driving results

Key Competencies

✅ Understanding the Business & Influencing Outcomes
✅ Team Building & Leadership Skills
✅ Customer Focus & Relationship Management
✅ Strategic Planning & Adaptability

📩 How to Apply
If you meet the qualifications and are ready to take on this exciting leadership role, apply now and join the Johari Rotana team!