Branch Operations Officer (BOI) at Exim Bank

Branch Operations Officer (BOI) at Exim Bank

Branch Operations Officer (BOI)

Exim Bank 

Job Description

To facilitate smooth customer banking operations at the branch.

Roles & Responsibilities

PRINCIPLE ACCOUNTABILITIES

• Retention of Customers by ensuring TAT and customer satisfaction.
• Ensuring Preferred customers are well handled at the Branch premises at all times.
• Ensure the customer service desk is well positioned and manned at all times with all facilities to serve the customer.
• Ensure Complaints are recorded and resolved Make use of Helpdesk.
• Adherence and execution of Vault Keys and maintenance of dual control and Time Lock Delay.
• Ensure Operational control: Reconciliation, remittances, ATM, cash shortages, controlled tationery, journal checking, payment verification, clearing, deposits.
• Adherence to the existing standard operating procedures.
• Observing TAT for all activities related to centralized operations; opening accounts, dormant
• Accounts, account closure, fixed deposits, mobile banking, chequebooks, OTT/TISS, CTS and
• Other related activities communicated by operations/CBO.
• Overall cleanness of the customer bank hall area.

3. EDUCATION, EXPERIENCE & SKILLS

• Bachelor’s degree in any related field.
• Minimum of two years of Banking experience in branch operations with a good performance track record
• Ability to carry out work by the bank’s procedures.
• Sales and negotiation skills.
• Good integrity.
• Ability to lead a team.

How to Apply:

CLICK HERE TO APPLY