Consultant, Customer Service Job Opportunity at Standard Bank
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Consultant, Customer Service Job Opportunity at Standard Bank
Consultant, Customer Service
Standard Bank
Job Description
Job Posting Service
To take demand from walk-in customers for any cash, digital migration and service-related matters in order to deliver a positive client experience.
Qualifications
Type of Qualification: Diploma
Field of Study: Banking
Experience Required
- Client Coverage
- Personal and Private Banking
- 3-4 years
- Previous branch banking experience, understandingthe bank’s laid-down policies and procedures related to telling / frontlinesupport; bulk cash and ATMs.
- Familiar with the legal aspects regarding cashhandling.
- Knowledge of the functions of other departments within thebranch.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Embracing Change
- Establishing Rapport
- Examining Information
- Generating Ideas
- Interpreting Data
- Managing Tasks
- Providing Insights
- Pursuing Goals
- Taking Action
- Team Working
Technical Competencies:
- Cash Handling
- Client Servicing
- Cross and Up-Selling
- Customer Understanding ( Consumer Banking)
- Heart of Customer Experience
- Product and Services Knowledge
- Risk Identification
How to Apply:
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