Consultant, Customer Service Job Vacancy at Standard Bank | November 2025
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Consultant, Customer Service Job Vacancy at Standard Bank | November 2025
Position: Consultant, Customer Service
Job Overview
Business Segment: Personal & Private Banking
Location: TZ, undefined, Tanga, Tanga
Job Type: Full-time
Job Ref ID: 80447036A-0002
Date Posted: 11/14/2025
Job Description
- We are seeking a dedicated Consultant, Customer Service to join our Branch in Tanga. As a key member of the branch, you will be responsible for providing exceptional service to our valued clients, ensuring their satisfaction and fostering long-term relationships.
- Serve as the primary point of contact for customer inquiries, concerns, and requests
- Respond to customer queries through various channels, including phone, email, and chat
- Analyze customer issues and provide timely, effective solutions
- Maintain accurate records of customer interactions and follow-up actions in our CRM system
- Collaborate with cross-functional teams to resolve complex customer issues
- Identify opportunities to improve customer satisfaction and loyalty
- Stay updated on company products, services, and policies to provide accurate information
- Participate in ongoing training and development programs to enhance customer service skills
Qualifications:
- Bachelor Degree in Commerce, Finance or equivalent
- Strong cash handling and basic math skills
- Proficiency in computer systems and banking software
- Excellent customer service and communication skills
- Keen attention to detail and ability to maintain accuracy in all tasks
- Problem-solving abilities and capacity to work well under pressure
- Previous experience in banking or customer service preferred
- Knowledge of banking products and services is a plus
- Ability to work flexible hours, including weekends and holidays as required
- Fluency in English and Swahili (preferred)
Behavioural Competencies:
- Checking Things
- Documenting Facts
- Examining Information
- Following Procedures
- Interacting with People
- Interpreting Data
- Making Decisions
- Managing Tasks
- Meeting Timescales
- Producing Output
- Team Working
- Upholding Standards
Technical Competencies:
- Client Relationship Management
- Collaboration
- Continuous Improvement
- Creative Problem Solving
- Operations Risk Management
How to Apply:
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