Customer Experience Officer – Katoro at KCB Bank
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Customer Experience Officer – Katoro at KCB Bank
Customer Experience Officer – Katoro
KCB Bank
Job Description
- Handling all walk-in customer queries i.e. inquires, Request and complaints.
- Process ATM and cheque book orders
- ATM card and Cheque book issuing and balancing.
- Mobile banking and Internet banking activation (inputter)
- Support customers in using bank’s products.
- Cross sale Bank’s products
- Manage and ensure smooth collection of customer feedback.
- Work closely with Branch Service Focus Team (SFT) in resolving service challenges improving service delivery.
Academic & Professional –
- Particulars Detail Specific Field or Qualification Need Type[1]
- Education Bachelor’s degree Bachelor’s degree from any recognized institution
Master’s degree Business Related
Total Minimum No of Years Experience Required
- Fresh Graduate (1 year experience added advantage)
Job Identification: 4830
Posting Date:09/25/2025, 05:38 PM
Apply Before:10/10/2025, 12:00 AM
Degree Level: Bachelor’s Degree
How to Apply:
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