Relationship Manager; Tourism (2 Positions) – Ngarenaro at NMB Bank

Relationship Manager; Tourism (2 Positions) – Ngarenaro at NMB Bank

Relationship Manager; Tourism (2 Position(s)) – Ngarenaro

NMB Bank 

Job Purpose

Responsible for growing the bank’s Tourism portfolio in the Zone by managing client relationships, selling tailored financial solutions, and providing expert credit analysis to support tourism businesses with banking services that match their unique needs. Assisting Business center RMs /Relationship Officers/Branch Managers/DSS in recruiting tourism business customers to ensure growth of Tourism portfolio.

Main Responsibilities:

• Proactively market and sell tourism-related financial products including deposits, loans, foreign exchange, fund transfers, internet banking, and payment & collection solutions.
• Develop and execute strategies to grow tourism assets and deposit books, identifying new opportunities and enhancing existing relationships.
• Lead tourism portfolio development through effective client call programs, targeting both existing and prospective clients in the tourism sector.
• Monitor the performance of the existing tourism portfolio, ensuring strong growth and minimal risk exposure.
• Conduct regular reviews of top-tier tourism commercial clients, gathering market intelligence and providing recommendations for product refinement.
• Prepare and manage budgets and projections for tourism assets and deposit products, including detailed customer pipelines.
• Appraise tourism credit applications submitted by business centers & branches and provide well-informed recommendations for credit decisions.
• Contribute to the development and review of credit policy to ensure alignment with sector-specific best practices and regulatory requirements.
• Serve as the tourism segment lead, working closely with business centers, branch managers, and cross-functional teams to promote awareness and drive results.
• Actively mentor and build capacity of Relationship Managers and Officers to improve credit quality and business development in the tourism space.
• Conduct training and awareness sessions for internal staff, including branch ROs, to ensure proper understanding and selling of tourism products.
• Work with product and marketing teams to review and refine tourism product offerings based on client feedback, competitive landscape, and market trends.
• Contribute to workshops, focus groups, and market intelligence reports aimed at enhancing the bank’s value proposition for the tourism sector.
• Ensure high levels of customer satisfaction by providing timely, tailored advice and solutions in line with client expectations.
• Act as a trusted advisor and point of contact for tourism clients, offering end-to-end support and relationship management.

Knowledge and Skills:

• Deep understanding of the tourism and hospitality industry, particularly within Northern Zone and the broader East African market.
• Familiarity with seasonal revenue cycles, investment trends, and operational challenges faced by tourism businesses.
• Conversant with banking products tailored to tourism clients (e.g., credit facilities, forex, payment solutions).
• Proven ability to build, grow, and manage client relationships, especially with SMEs and corporate clients in the tourism sector.
• Excellent communication (English & Swahili), negotiation, problem solving and client engagement skills.
• Conversant with standard computer applications (Excel, Word, and Access).

Qualifications and Experience:

• Bachelor’s degree in Tourism Management, Hospitality, Business Administration, Finance, or related field
• Master’s degree will be an added advantage.
• Minimum of 4 years’ experience in client management within banking, business development and tourism,
• Strong expertise in Sales, credit appraisal, financial analysis, and portfolio management.

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.Recruitment Portal Access

Only shortlisted candidates will be contacted.

Job opening date : 16-Oct-2025

Job closing date : 30-Oct-2025

How to Apply:

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