Job Purpose Statement

Provide unit leadership, implement and manage the Card production Customer Service and Channel Support Operations as defined in the Bank’s Service Level Agreement.

The role requires the incumbent to work closely with in country and SSC process and product owners to ensure seamless delivery, distribution and usage of cards. To manage card business performance reporting process and support card sales through liaison with SSC. The role supports channel operations in NCBA Tanzania.

Key Accountabilities (Duties and Responsibilities)

• Consistently high-quality Card Operations
• Adequate risk management and mitigation
• Provide strong and strategic unit leadership which translates into conducive work environment and employee satisfaction.
• Adequacy of personnel and staff competence to effectively perform Card Operations, customer service and Channels Support tasks.
• Effectiveness of Card Operations structure and systems (policies, processes, procedures and tools) in achieving compliance requirements, optimal efficiency, resource utilization and cost containment.
• Strong relationship management with the cardholders and supporting departments.
• Support in-house card production
• Performing reconciliation for cards and ATMS
• Ensuring timely distribution of cards across branches
• Card Business Profit improvement and costs management

Job Specifications

• University degree
• Seven years’ experience in card and channel business
• Experience and extensive knowledge in card Business (Issuing, Acquiring, Credit, Operations, Risk and Fraud Management)
• Full and extensive knowledge of Visa Rules and Regulations, Compliance regulations and Visa Claims Resolutions.
• Banking Knowledge in related fields
• Working knowledge of e-channel management.

Closing on: May 16, 2025

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