Operations Manager Job Vacancy at Tabono Consult Limited

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Feb 5, 2026 - 12:01

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Operations Manager Job Vacancy at Tabono Consult Limited

Position: Operations Manager

Tabono Consult Limited

Reports to: Operations Manager

Location: Dar es Salaam

Purpose of the Role

Tabono on behalf of our client is looking for a dynamic Assistant Manager who is responsible for the day-to-day management of the travel retail operations and the organization of the work of the Sales Associates for which he or she is responsible for in a shift.

Key Outputs

Maintain shops to the expected standard defined
Oversee activities of the Sales Associates and keep them motivated 3. Lead the team to realize the company set sales targets/objectives
Keep optimal stock levels at all times.

Key Responsibilities

POINT OF SALE

Accountable for shop assessment and tenure o Lead the implementation of pre-described products arrangements o Ensure all products have price labels o Make sure the shop is clean at all times
Accountable of Commercial actions o Implement communicated promotions/campaigns
In charge of implementation, execution of activations with the suppliers (marketing/tasting goods and materials/access)
Cash
Ensure there is change available in cash tills at all times o Oversee cashier session closing procedures.
Customer Care o Lead and motivate the team to provide an excellent quality of service
Support to Sales Associates with escalated queries between customer and Sales Associate
Responsible for team briefings of the staff in your shift, allocation of staff shop floor and tills, tasks, sharing communications/messages to the team as needed.
Report on work tools that are not working to the expected standard to the Operations Manager
Manage and/or report any suspicious behaviour observed from customer, employee, airport staff
Report on commercial performance and other related events of every shift to management

HUMAN RESOURCES

Accountable for reviewing shift schedule shared and raise any red flags on the coverage of staff in particular shift and share recommendations to resolve
Make relocations in shifts for short notice reported absenteeism
Monitor passenger traffic and allocate staff in shift between shops accordingly o Plan breaks for staff in the shift o Take part in training sales team, new staff or existing staff as needed. o Full responsibility for attendance, punctuality and shift compliance
Real-time monitoring of staff presence and movements o Report late comers and absentees in your shift
Immediate action in case of absenteeism, lateness or early departure o Ensure all assigned tasks are completed before end of shift
Daily briefing AND debriefing of the team
Reporting of individual behaviour and performance issues

STOCK

Controlling physical and system transfers from warehouse and between shops.
Accountable of overseeing that there is optimal stock level in shops.
Accountable for Inventories

WHAT WE ARE LOOKING FOR:

Leadership & authority

Strong leadership with authority
Ability to impose structure, discipline and execution
Comfortable managing under pressure and confrontation People management
Proven experience managing large frontline teams
Ability to motivate, push and activate sales
Strong communication Operational rigor
High standards, attention to detail
Ability to multitask and prioritize
Follow-up mindset Personality
Assertive, resilient
Not conflict-avoidant

Results-driven

At least 5 years proven experience in the retail sector and/or managing teams.
Education Level of at least a diploma

How to Apply

Interested candidates should submit their application (detailing their experience along with their CV) to https://tabono.co.tz. The role is posted under ‘Assistant Manager’. Your application should be submitted as a single PDF document.

Tabono Consult is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Deadline: 6th February 2026

Only shortlisted candidates will be contacted.