Retail Duty Manager Job Vacancy at Emirates Leisure Retail
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Retail Duty Manager Job Vacancy at Emirates Leisure Retail
Retail Duty Manager
Emirates Leisure Retail (ELR)
Emirates Leisure Retail (ELR), a subsidiary of the Emirates Group, is committed to delivering world-class hospitality and retail experiences in Zanzibar through ZOMA Duty Free. With a diverse portfolio of globally recognized brands and award-winning concepts, we operate across duty-free, food and beverage, and lifestyle retail—ensuring excellence at every customer touchpoint. As we expand our presence in Zanzibar, ELR remains dedicated to shaping the future of travel retail in the region through ZOMA Duty Free, setting new benchmarks in operational excellence and customer engagement.
Role Purpose
The Retail Duty Manager is responsible for creating and maintaining visually engaging, brand-compliant displays across all product categories to enhance the customer experience and drive sales. The role includes implementing promotional plans, reporting monthly sales activity, and ensuring merchandising standards are upheld through team training. It also involves managing strong relationships with key business partners and stakeholders to support commercial objectives.
Key Accountabilities
- Communicate shop sales targets to sales assistant and supervisors effectively ensuring all staffs are fully aware of the sales target and motivated to drive sales results.
- Train and brief store staff on visual standards and ongoing maintenance of displays.
- Implement planograms and seasonal campaign updates across all categories (fragrance, cosmetics, liquor, confectionery, fashion, accessories, etc.).
- Provide feedback to store and head office teams regarding merchandising effectiveness and shopper behavior.
- Support product launches, promotions, and marketing events through effective visual strategies.
- Conduct regular floor walks to assess display integrity and store presentation.
- Achieve shop sales targets on daily basis by the effective deployment of staffs and management of stock.
- Coordinate with merchandising team ensuring necessary stock and consumable is ordered from stores and/ or bonded warehouse for operational efficiencies and to meet sales targets.
- Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
- Managing the team service delivery, ensure excellent customer service are delivered to all guests
Required Skills, Experience & Qualification
- Minimum 7 years of retail experience, preferably in retail stores or duty-free environments
- Minimum 3 years of team management experience
- Strong team player with a proactive, self-starting attitude
- Flexible and adaptable to 24/7 operations, including day and night shifts
- Excellent communication and customer service skills
- Self-motivated, takes initiative, and driven by targets
Preferred Skills, Experience & Qualification
- Prior experience in a fast-paced, high-traffic retail location (e.g., airport or high street retail) is preferred.
- Fluent in an East African language (e.g., Swahili)
- Strong IT proficiency and presentation skills
Why Join Us
Joining Emirates Leisure Retail (ELR) in Zanzibar as a Retail Duty-Free Manager presents a unique opportunity to be part of an ambitious and fast-growing operation at ZOMA Duty Free, located at one of East Africa’s most vibrant travel hubs. You will play a key leadership role in shaping the customer experience, driving commercial performance, and elevating retail standards in a dynamic, multicultural environment. As part of the Emirates Group, ELR combines global expertise with a strong local presence, offering structured career growth, exposure to international best practices, and the ability to make a tangible impact from day one. This role is ideal for forward-thinking retail professionals who thrive in fast-paced settings and are passionate about people, performance, and premium customer service. At ELR, your work will not only drive results—it will help redefine travel retail in the region.
How to Apply:
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