Service Centre Manager – Katoro at KCB Bank
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Service Centre Manager – Katoro at KCB Bank
Service Centre Manager – Katoro
KCB Bank
KEY RESPONSIBILITIES:
- Customer Service Management: Drive a customer-centric culture, ensuring high service standards and prompt resolution of customer issues.
- Operational Leadership: Oversee day-to-day service center operations, ensuring smooth workflows and optimal resource utilization.
- Risk Management & Compliance: Implement and maintain an effective risk management framework, ensuring adherence to regulatory and internal compliance requirements.
- Performance & Efficiency: Monitor key performance indicators (KPIs) and implement strategies to enhance efficiency, productivity, and service delivery.
- Team Leadership & Development: Provide guidance, coaching, and motivation to staff, fostering a high-performance work environment.
- Resource Optimization: Ensure efficient allocation and utilization of resources to enhance service delivery while controlling operational costs.
Academic & Professional –
- Particulars Detail Specific Field or Qualitifaction Need Type[1]
- Education Bachelors Degree Bachelor Degree from any recognized institution
Professional Qualifications
- NBAA, CPA (T), ACCA
- Masters Degree Business Related
Experience
- Total Minimum No of Years Experience Required: 5
Job Identification: 4832
Posting Date: 09/25/2025, 05:35 PM
Apply Before:10/10/2025, 12:00 AM
Degree Level:Bachelor’s Degree
How to Apply:
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