Exciting Career Opportunity: CRM Coordinator at ITM Tanzania Limited – Dar es Salaam, Tanzania
📍 Location: Dar es Salaam, Tanzania
🕒 Employment Type: Full-Time
📅 Posted On: April 14, 2025
🎯 Job Category: CRM | Coordination | Customer Experience | Marketing
About the Opportunity
Are you a data-driven professional with a passion for customer engagement and digital campaign execution? ITM Tanzania Limited is looking for a CRM Coordinator to join our fast-paced team in Dar es Salaam. This is your chance to work at the heart of customer experience innovation, where your ideas and strategies will directly influence brand loyalty, user retention, and business growth.
Position Overview: CRM Coordinator
As a CRM Coordinator, you will play a pivotal role in enhancing customer satisfaction through strategic management of our CRM systems and marketing communications. This role is perfect for someone who thrives on planning, executing, and analyzing personalized customer journeys across multiple digital channels.
Key Responsibilities
🔁 Customer Relationship Management
- Implement innovative CRM strategies to increase player loyalty and engagement.
- Maintain and organize customer profiles for targeted marketing.
- Segment users based on activity, geography, and behavior for optimized communications.
- Manage lifecycle messaging across email, SMS, push notifications, and in-app platforms.
🎯 Campaign Management & CRM Operations
- Oversee end-to-end execution of CRM campaigns including promotions, tournaments, and seasonal offers.
- Set up and test bonus journeys, ensuring a smooth and bug-free user experience.
- Coordinate marketing content such as promotional pages, emails, and messaging sequences.
- Maintain a multi-channel calendar aligned with events, sports fixtures, and user behavior.
🤝 Cross-Department Collaboration
- Work closely with marketing, tech, and creative teams to deliver on-brand promotional materials.
- Support campaign briefs and performance reviews to optimize strategy and content.
- Report on key CRM metrics, campaign performance, and ROI.
📊 Customer Satisfaction & Retention
- Track customer feedback using surveys, behavior data, and engagement metrics.
- Resolve user concerns quickly by working with support and technical teams.
- Continuously refine campaigns based on customer insights and market trends.
What We’re Looking For
✅ Bachelor’s degree in Marketing, Business Administration, Communications, or a related discipline
✅ Minimum 2 years of CRM experience (ideally in betting, iGaming, or digital entertainment)
✅ Skilled in CRM platforms and back-office campaign setups
✅ Strong analytical and reporting skills
✅ Excellent written and verbal communication abilities
✅ Familiarity with sports, gaming cycles, and betting product trends
✅ Proven ability to create multi-channel marketing plans and player engagement strategies
Why Join ITM Tanzania Limited?
At ITM Tanzania Limited, we believe in creating memorable customer journeys powered by data, creativity, and collaboration. You’ll work in an environment that values innovation, integrity, and continuous improvement—where your ideas are not only welcomed but celebrated.
📩 Ready to make an impact?
Click the link below to apply and join a company that’s shaping the future of digital engagement in Tanzania.
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