Collections Officer

Collections Officer (CO2) Job Opportunity – Dar Es Salaam, Tanzania

Position: Collections Officer
Location: Makumbusho Branch, Dar Es Salaam, Tanzania
Employment Type: Full-Time, Entry Level
Department: Collections
Reports To: Collections Supervisor
Direct Reports: None
Indirect Reports: None

Job Purpose

The Collections Officer is responsible for managing overdue accounts by contacting clients, negotiating payment plans, and ensuring timely debt recovery. The role involves organizing outstanding accounts, resolving payment issues, and maintaining excellent customer service standards.

Key Responsibilities

1. Collections Tasks

• Initiate outbound calls to clients to negotiate payment deadlines or set up payment plans.
• Manage multiple delinquent accounts to ensure debt recovery targets are met.
• Monitor assigned portfolios to identify overdue clients and take appropriate action.
• Develop strategies to recover outstanding payments in alignment with the work plan.
• Address client inquiries or complaints and escalate unresolved issues to the supervisor as per company guidelines.
• Adhere to daily and monthly debt recovery targets as outlined in the work plan.

2. General Duties

• Comply with company policies, processes, and the code of conduct.
• Fulfill work-related tasks aimed at achieving the company’s objectives within agreed deadlines.
• Handle administrative responsibilities efficiently, adhering to established processes.
• Maintain effective communication, tailoring messages for various audiences.
• Propose innovative ideas to improve operational efficiency and customer satisfaction.

Key Performance Indicators (KPIs)

• Collection Rate: Achieve monthly collection targets.
• Client Outreach: Meet the daily target for the Number of Clients (NOC) contacted.
• Call Effectiveness: Ensure daily Call Effectiveness (CE) meets agreed benchmarks.
• Call Quality: Maintain Quality Control (QC) scores at or above the agreed standards.

Qualifications and Skills

Educational Requirements

• Diploma or Degree in Accounting, Finance, Business Administration, or a related field.

Experience

• 2–3 years of experience in collections, debt recovery, or a similar role.

Technical Skills

• Proficiency in Microsoft Office Suite, particularly Excel and Word.

Behavioral Skills

• Customer Focus: Provide exceptional customer service to internal and external stakeholders.
• Ownership: Treat the company as your own and align decisions with company values and goals.
• Respect: Foster respectful relationships within the team and with clients.
• Integrity: Operate transparently and uphold the highest standards of honesty.
• Empowerment: Be proactive in learning, growing, and sharing knowledge to improve team performance.

People & Leadership Skills

• Actively participate in performance appraisals and continuous learning initiatives.
• Promote teamwork and cooperation within the organization.
• Stay informed about company policies, products, and changes in schedules.
• Recommend process improvements to enhance efficiency and client satisfaction.

What We Offer

• A dynamic and ambitious international team driven by success.
• Opportunities for personal and professional growth.
• A competitive compensation package.
• Health benefits to support your well-being.

Ready to Join Us?
If you are excited to be part of the WATU team, apply now with your CV and a cover letter. Let’s work together to achieve great things!

Important:
This job opportunity does not require any payment during the recruitment process. Be cautious of fraudulent activities.