Business Development Manager

Key Accountabilities

A. Business Soliciting – Acquisition/Recruitment

• Customer acquisition /recruitment

• Visit existing customer frequently 

• Ensure all the customer acquisition point are working perfectly all the time

• To enhance customer experience

• Identify areas / sector relevant for business growth in their locality

• Identification, soliciting, KYC and risks review of potential customers and approach them to open account

• Work with Business Development Partner  to initiate development of  relevant products to the particular locality

• Consistently give feedback to Head of Customer Network on the performance of different products and services at respective branches

• Engage with Corporate and Institutional Banking (CIB) and Business Banking (BB) departments to understand retail opportunities from their clients (One Bank Concept)

• Address the customer queries in relation to business matters.

B.     Deposit Mobilization

• Proactively understanding the business dynamics in the locality and take advantage to grow deposit.

• Supervise all the deposit mobilization campaign in branches

• Proactively and continuously solicit deposits from all clients of the Bank to meet Bank’s deposit targets

• Proactive following of activities identified on the branch activity calendar 

C.    Cross selling

• Cross sale of all bank products – Mobile phone Banking, Internet Banking, Agent Banking products, Insurance Products, all Deposit Products, Loan products FX, Transfer, etc.

• Collection of market intelligence information local competition, products and levels of service

D.   Relationship Management

• Drive customer engagement activities in  branches

• Going out to interact with Bank’s clients/potential clients in order to win their confidence and create customer loyalty

• Identifying potential clients and strategizing to add them to the list of NBC customers through informative meetings and product discussions

• Developing, building and maintaining long term relationships with all segmented customers by listening to them, problem sharing and joint solution finding

• Manage customer business contacts, participate in corporate customer social occasion and manage all aspects of interactions, the bank has with its customers.

• Maintenance of business acquired to ensure customer activeness and reduce churn

E.  Reports, Monitoring &  Turnaround

• Maintain database of High net worth customers in the branch. 

• Monitoring of branch business growth through KPI

• Loan turnaround time for  loans and  recovery support

• Responsible for PAR and NPL of the Branch retail loans 

• Providing inputs and reports to Stressed Asset Management Units and facilitate recovery efforts at the Branch level 

F.   Coaching and Mentoring

• Coach and mentor the branch Sales team on regular basis

• Monitor and report performance as per agreed KPIs

Other duties

• Participate in branch budgeting of all Sales related activities 

• Carried out other duties as assigned by the Branch Manager.

• Prepare various reports and business proposals for management approval

Education and Experience Required:

• Bachelor Degree in Business Administration

• 3 years banking experience

• Broad knowledge of banking practice( Product knowledge) and bank regulations

Knowledge,  Skills and competences required:  

• Strong Customer Service management

• Customer Handling awareness

• People Management

• Bank Products awareness

• Analytical skills

• Selling and cross selling skills

• Awareness of BOT Regulation

• Risk Management