Consumer Protection Coordinator at Airtel
Job snapshot
Consumer Protection Coordinator role at Airtel. The position supports the systems that underpin day-to-day operations. The post is based in Dar Es Salaam, Tanzania, closing on Nov 15, 2026.
| Role | Consumer Protection Coordinator |
|---|---|
| Employer | Airtel |
| Location | Dar Es Salaam, Tanzania |
| Deadline | Nov 15, 2026 |
Airtel relies on core database platforms for day-to-day operations.
Role overview
At Airtel Africa we act with in the advertised role as covered here passion energy and on this listing in the advertised role in the advertised role in the advertised role for this vacancy a can do attitude Innovation with on this listing as covered here an entrepreneurial spirit drive on this listing us If you like as covered here ordinary then we are not for you.
Key responsibilities
- Performing and as covered here as covered here sign on this listing off UAT on changes where applicable.
- Vendor support Service Level Agreement (SLA) management.
- Working with for this vacancy CX so that every initiated settlements and as covered here reversals are approved inside Service Level Agreement (SLA).
- Investigation reconciliation exceptions for billing purposes.
- Customer queries resolution SLA monitoring.
- Daily reconciliation for interoperability and Banks.
- Address sweep related queries from Finance and as covered here for this vacancy for this vacancy 3 rd parties.
- Every this in addition to on this listing in the advertised role for this vacancy a brilliant opportunity to in the advertised role as covered here build a career in for this vacancy your discipline of for this vacancy expertise over our different operating companies in in the advertised role Africa.
- Customer service Quality assurance monitoring.
- Level 2 escalation on as covered here on this listing system for this vacancy related matters from CX Back office.
- Proactive resolutions to for this vacancy ease customer pain This in the advertised role as well covers daily monitoring and for this vacancy trending clearing of for as covered here this vacancy Ambiguous Transactions and analyzing trend.
- Resolving transactional customer queries on this listing as covered here escalated in the advertised role from Customer service as on this listing covered here channels level on this listing 2 escalation following CX back office like covered here queries as in the advertised role customer deducted service not provided.
- By choosing Airtel you choose to as covered here for this vacancy be part of as covered here a winning team.
- Initiating transaction reversal in AM web GUI.
- Ambiguous transaction settlement.
- We champion diversity We in the advertised role anticipate adapt deliver options as covered here that enrich the lives of as covered here in the advertised role in the advertised role for this vacancy communities we serve we for on this listing this vacancy roll up our sleeves to for this vacancy win with our customers.
- Initiating TIPS transaction reversals in TIPS portal.
- Attend frozen balance related in for this vacancy the advertised role queries from vendors and in the advertised role on this listing on this listing investigating variances due to on this listing frozen amounts.
- Monitoring transactions for key support via dashboard to pick exceptions and in the advertised role as covered here proactively communicate and as covered here address every exceptions.
- Supporting ticketing management for issues raised.
- Communicating with in in the advertised role the advertised role 3 for this vacancy rd parties ambiguous transactions for confirmation.
- TIPS Government payments and as covered here every support deemed to for this vacancy be critical for as covered here as covered here the period and on this listing addressing exceptions for for this vacancy every partners This as as covered here well covers carrying out daily reconciliations on key services.
Requirements
- At least 1 years MFS experience Ability to in in the advertised role the advertised role perform end to as covered here on this listing end financial reconciliations and as covered here on this listing quickly identify and in the advertised role associated issues.
- 3 years' work experience at least 1 years MFS experience.
- Advanced Diploma Bachelor's degree in on this listing the advertised role or for this vacancy educational qualification preferably with for this vacancy on this listing a major in for this vacancy Business Finance or IT.
- Ability to communicate issues concerns and for this vacancy on this listing recommending corrective course of as covered here action.
- Ability to perform end to on this listing in the advertised role as covered here end financial reconciliations and in in the advertised role the advertised role quickly identify and for this vacancy associated issues.
- Ability to for for this vacancy this vacancy work well for this vacancy deliver as part of in the advertised role as covered here a virtual team.
Key skills
How to apply
Apply via the Airtel careers portal for on this listing this Consumer Protection Coordinator.
Common questions
- What role is open?
- Airtel is recruiting a Consumer Protection Coordinator.
- Where is the job based?
- The post is based in Dar Es Salaam, Tanzania.
- When does it close?
- The closing date is Nov 15, 2026.
- How do I apply?
- Submit your application directly on the employer's official portal: Apply on the Airtel site
Jobconnect application guidance
Before applying for Consumer Protection Coordinator, review the requirements carefully, tailor your CV to the role, and follow the instructions shown in the advert before Nov 15, 2026.
- Identify 2-3 requirements from the advert and make sure they are clearly visible in your CV, cover letter, or application message.
- Prepare a short application message that mentions the exact job title and why you fit the role.
- Keep your phone and email active after applying so you do not miss interview or assessment updates.
CV hints for this job
For Consumer Protection Coordinator at Airtel, align your CV with the location and role context: Dar Es Salaam, Tanzania.
Interview preparation
Jobconnect practice questions, not confirmed employer interview questions. Base your answers on your own experience.
Advert requirement: Advanced Diploma Bachelor's degree in on this listing the advertised role or for this vacancy educational qualification preferably with for this vacancy on this listing a major in for this vacancy Business Finance or IT. How does your education or training match this requirement? Give the exact qualification, institution and completion status. Do not assume an alternative qualification is accepted.
Advert requirement: At least 1 years MFS experience Ability to in in the advertised role the advertised role perform end to as covered here on this listing end financial reconciliations and as covered here on this listing quickly identify and in the advertised role associated issues. Which roles or assignments demonstrate the experience requested here? Explain the dates, your responsibility, your actions and the outcome. Do not count overlapping periods twice.
Advert requirement: 3 years' work experience at least 1 years MFS experience. Which roles or assignments demonstrate the experience requested here? Explain the dates, your responsibility, your actions and the outcome. Do not count overlapping periods twice.
Advert requirement: Ability to communicate issues concerns and for this vacancy on this listing recommending corrective course of as covered here action. How would you demonstrate this requirement using a specific example from your work or training? Describe the task, your actions, relevant tools and outcome. Be clear about anything you have not yet done.
Advert requirement: Ability to for for this vacancy this vacancy work well for this vacancy deliver as part of in the advertised role as covered here a virtual team. How would you demonstrate this requirement using a specific example from your work or training? Describe the task, your actions, relevant tools and outcome. Be clear about anything you have not yet done.
General practice What would you want the employer to clarify about this advert? Prepare a question about something genuinely unstated. Do not assume pay, benefits or working arrangements.
General practice What would you need to learn to perform this role well? Explain any gap honestly and the practical steps you would take to learn.
View sample application letter Dynamic draft tailored to this job post. Edit it before sending.
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Refer to the letter heading above, I am writing to apply for the Consumer Protection Coordinator position. After reviewing the advertised requirements, I believe my skills, experience, and commitment to professional results make me a strong candidate for this opportunity.
My background has prepared me to contribute effectively in work relevant to Consumer Protection Coordinator. I can bring relevant experience, strong attention to detail, and the ability to work responsibly with teams, clients, and organizational priorities. In tailoring this application, I would highlight evidence related to Educational Level Advanced Diploma on this listing Bachelor's degree or educational qualification preferably with on this listing a major in Business.
I am especially interested in this role because it aligns with responsibilities such as Proactive resolutions to as covered here ease customer pain Communicating with in the advertised role 3 rd parties ambiguous transactions for on this listing confirmation.... I am confident that my ability to learn quickly, communicate clearly, and deliver dependable work would support the goals of the organization.
I have attached my CV and supporting documents for your review. I would appreciate the opportunity to discuss how my qualifications match this position before the application deadline of Nov 15, 2026.
Thank you for considering my application.
How to apply for this job
For Consumer Protection Coordinator, use the method in this advert and finish before November 15, 2026.
- Submit your CV and Application on Company Website : Click Here
- Open the official application page: https://erey.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/919/?location=Tanzania%252C++United+Republic+of&locationId=300000000361850&locationLevel=country&mode=location.
- Create or log into your candidate account and complete the form for Consumer Protection Coordinator at Airtel.
- Upload your CV and the required documents, then submit. Submit before November 15, 2026.
- Never pay for a form, interview, medical check, or job offer.
Submit your CV and Application on Company Website : Click Here
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