Customer Service Officer Job Vacancy at Yatech Company Limited
Job snapshot
Yatech Company Limited is recruiting a Customer Service Officer Job Vacancy. The post sits inside the finance function, where accuracy and controls matter most. The post is based in Dar es Salaam, closing on Oct 31, 2026.
| Role | Customer Service Officer Job Vacancy |
|---|---|
| Employer | Yatech Company Limited |
| Location | Dar es Salaam |
| Deadline | Oct 31, 2026 |
Yatech Company Limited operates a finance function with reconciliation and reporting at its core.
Role overview
Yatech Company Limited is in in the advertised role the advertised role a on this listing Tanzanian technology company and for this vacancy on this listing the team behind PasuaX.
Key responsibilities
- Position: Customer Service Officer.
- Log every enquiry and on this listing as covered here complaint as covered here as a ticket and as covered here follow it via to resolution.
- Record customer feedback and in the advertised role shared issues share weekly insights to on this listing for this vacancy improve the product and on this listing service.
- Reviewing its replies and in in the advertised role the advertised role take as covered here over conversations that need a person.
- Answer customer calls on in as covered here the advertised role the as covered here toll free line and for as covered here this vacancy respond to for this vacancy emails chats and for as covered here this vacancy social media messages promptly.
- At least 6 months of for this vacancy as covered here experience in in the advertised role on this listing on this listing customer in the advertised role service or a related role.
- We are looking for in the advertised role as covered here a in the advertised role friendly professional Customer Service Officer to on this listing as covered here be for this vacancy the first point of in as covered here the advertised role contact for our customers.
- Handling complaints calmly and as covered here professionally and as covered here as covered here protect the customer relationship.
- Follow up open tickets by in the advertised role on this listing on this listing phone and in the advertised role for this vacancy keep on this listing customers updated until as in the advertised role covered here their issue is closed.
- Keep customer information confidential and for this vacancy on this listing follow company policies and on this listing procedures.
- Fluent in English and on this listing as covered here Swahili written and spoken.
- Escalate technical issues and on this listing on this listing bugs to for this vacancy the technology team with for this vacancy on this listing clear complete details.
- Certificate or Diploma in as covered here on this listing Business as covered here Administration Customer Service in in the advertised role the advertised role Communications for this vacancy IT or a related field.
- You will answer calls as covered here on this listing on in the advertised role our toll free line respond to in the advertised role on this listing messages and on this listing emails solve problems quickly and as covered here in the advertised role in the advertised role make sure every customer is looked following.
- Help customers with account payment and as covered here on this listing app on this listing questions guiding them step by step.
Requirements
- Ticketing and in as covered here the advertised role CRM as covered here systems Microsoft Office as for this vacancy covered here Google Workspace email and in the advertised role for this vacancy chat etiquette WhatsApp and as covered here for this vacancy for this vacancy social media messaging fast and in the advertised role accurate typing basic app troubleshooting call handling.
- Accessible to for this vacancy work complete time from as covered here our Dar es Salaam office.
- Patience empathy active listening on this listing on this listing calm for this vacancy under pressure polite and in as covered here the advertised role clear in the advertised role phone manner attention to as covered here as covered here detail for this vacancy time management teamwork reliability.
- Strong problem solving skills and on this listing for this vacancy ability to for this vacancy handle customer enquiries and in the advertised role on this listing complaints professionally.
- Willing to work shifts, covering weekends.
- Excellent written and for on this listing this vacancy verbal communication skills in for this vacancy English and Swahili.
- Good computer literacy and on this listing as covered here ability to on this listing manage customer interactions over digital platforms.
Key skills
How to apply
Send your CV to as covered here as covered here careers pasuax com with for this vacancy as covered here the for this vacancy subject line Customer Service Officer.
Apply on the Yatech Company Limited site
Common questions
- What role is open?
- Yatech Company Limited is recruiting a Customer Service Officer Job Vacancy.
- Where is the job based?
- The post is based in Dar es Salaam.
- When does it close?
- The closing date is Oct 31, 2026.
- How do I apply?
- Submit your application directly on the employer's official portal: Apply on the Yatech Company Limited site
Jobconnect application guidance
Before applying for Customer Service Officer Job Vacancy, review the requirements carefully, tailor your CV to the role, and follow the instructions shown in the advert before Oct 31, 2026.
- Identify 2-3 requirements from the advert and make sure they are clearly visible in your CV, cover letter, or application message.
- Prepare a short application message that mentions the exact job title and why you fit the role.
- Keep your phone and email active after applying so you do not miss interview or assessment updates.
CV hints for this job
For Customer Service Officer Job Vacancy at Yatech Company Limited, align your CV with the location and role context: Dar es Salaam.
Interview preparation
Jobconnect practice questions, not confirmed employer interview questions. Base your answers on your own experience.
Advert requirement: Ticketing and in as covered here the advertised role CRM as covered here systems Microsoft Office as for this vacancy covered here Google Workspace email and in the advertised role for this vacancy chat etiquette WhatsApp and as covered here for this vacancy for this vacancy social media messaging fast and in the advertised role accurate typing basic app troubleshooting call handling. How would you demonstrate this requirement using a specific example from your work or training? Describe the task, your actions, relevant tools and outcome. Be clear about anything you have not yet done.
Advert requirement: Willing to work shifts, covering weekends. How would you demonstrate this requirement using a specific example from your work or training? Describe the task, your actions, relevant tools and outcome. Be clear about anything you have not yet done.
Advert requirement: Patience empathy active listening on this listing on this listing calm for this vacancy under pressure polite and in as covered here the advertised role clear in the advertised role phone manner attention to as covered here as covered here detail for this vacancy time management teamwork reliability. How would you demonstrate this requirement using a specific example from your work or training? Describe the task, your actions, relevant tools and outcome. Be clear about anything you have not yet done.
Advert requirement: Excellent written and for on this listing this vacancy verbal communication skills in for this vacancy English and Swahili. Describe a real task where you used this language or communication skill. Explain the audience, the message and how you checked understanding. Use your own example.
Advert requirement: Good computer literacy and on this listing as covered here ability to on this listing manage customer interactions over digital platforms. How would you demonstrate this requirement using a specific example from your work or training? Describe the task, your actions, relevant tools and outcome. Be clear about anything you have not yet done.
General practice What would you want the employer to clarify about this advert? Prepare a question about something genuinely unstated. Do not assume pay, benefits or working arrangements.
General practice What would you need to learn to perform this role well? Explain any gap honestly and the practical steps you would take to learn.
View sample application letter Dynamic draft tailored to this job post. Edit it before sending.
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Refer to the letter heading above, I am writing to apply for the Customer Service Officer Job Vacancy position. After reviewing the advertised requirements, I believe my skills, experience, and commitment to professional results make me a strong candidate for this opportunity.
My background has prepared me to contribute effectively in work relevant to Customer Service Officer Job Vacancy. I can bring relevant experience, strong attention to detail, and the ability to work responsibly with teams, clients, and organizational priorities. In tailoring this application, I would highlight evidence related to Weekends accessible to work complete time from our Dar on this listing es Salaam office Skills Technical ticketing and in the advertised role CRM syst.
I am especially interested in this role because it aligns with responsibilities such as Answer customer calls on in the advertised role the toll free line and for this vacancy respond to emails chats and for this vacancy social media messages promptly on thi.... I am confident that my ability to learn quickly, communicate clearly, and deliver dependable work would support the goals of the organization.
I have attached my CV and supporting documents for your review. I would appreciate the opportunity to discuss how my qualifications match this position before the application deadline of Oct 31, 2026.
Thank you for considering my application.
How to apply for this job
For Customer Service Officer Job Vacancy, use the method in this advert and finish before 31 October 2026. Only shortlisted candidates will be contacted.
- Open WhatsApp and message the WhatsApp number in the advert about Customer Service Officer Job Vacancy at Yatech Company Limited.
- Send your CV as a PDF. Do not share PINs, NIDA passwords, or extra identity documents.
- If anyone asks for M-Pesa, Tigo Pesa, or Airtel Money, stop immediately.
- Never pay for a form, interview, medical check, or job offer.
Apply using the employer application link.
Legitimate employers in Tanzania and Jobconnect Portal will NEVER charge job seekers money for application forms, uniform fees, medical checks, or interview guarantees.
