IT Service Delivery Lead at Diageo

Job snapshot

IT Service Delivery Lead vacancy at Diageo. The role supports core financial processes and reporting. The post is based in Dar Es Salaam, Tanzania, closing on Nov 15, 2026.

Diageo runs financial controls and monthly reporting.

Role overview

East African Breweries PLC for in the advertised role this vacancy EABL is East Africa's for as covered here this vacancy leading branded as covered here alcohol beverage business with for this vacancy on this listing an outstanding collection of in the advertised role for this vacancy brands in the advertised role that range from beer spirits and on this listing adult non alcoholic drinks for this vacancy ANADs reaffirming our standing as a total adult beverage TAB company.

Key responsibilities

• Cyber Security Controls and for in the advertised role this vacancy Compliance Champion compliance with on this listing in the advertised role in the advertised role in the advertised role for this vacancy applicable information security technology controls and for this vacancy for this vacancy IT policies inside the Kenya market.
• EABL has extensive operations in in the advertised role for this vacancy Kenya Uganda and on this listing Tanzania with for on this listing this vacancy breweries distilleries support industries and as covered here on this listing on this listing a distribution network over the region.
• Leading market response while in the advertised role significant service interruptions and for as covered here this vacancy ensure effective communication with as covered here for this vacancy for this vacancy business in the advertised role stakeholders throughout the incident lifecycle.
• Advance a strong culture of for this vacancy as covered here customer as covered here service ownership accountability continuous improvement and on this listing for this vacancy effective problem solving.
• It as well runs on this listing a growing export operations business inside and for this vacancy outside of for on this listing this vacancy the wider Eastern Africa region.
• Act as a market advocate for for this vacancy as covered here as covered here innovation by on this listing identifying and promoting openings to for this vacancy leverage emerging technologies covering automation and for this vacancy AI enabled solutions.
• SharePoint Online Microsoft Teams Power Platform and on this listing remaining approved collaboration tools on this listing This as well covers on this listing advance the effective use of on this listing Microsoft 365 technologies.
• Providing operational leadership and in the advertised role oversight of in on this listing the advertised role third as covered here party service providers for as covered here this vacancy supporting the Kenya market.
• Supporting infrastructure refresh upgrade and on this listing in the advertised role in the advertised role remediation activities and on this listing ensure appropriate business readiness ahead of implementation.
• Establish clear expectations priorities and as covered here for this vacancy for this vacancy performance standards for for this vacancy support teams.
• Key accountability.
• Financial Management Ensure technology in the advertised role as covered here expenditure on this listing is appropriately planned approved tracked and in the advertised role as covered here accounted for.
• Making sure infrastructure risks in the advertised role capacity constraints lifecycle concerns and as covered here on this listing technology in the advertised role obsolescence are proactively identified and addressed.
• EABL operates inside a on this listing multi cultural multinational on for this vacancy this listing multi currency environment dealing with for this vacancy different regulatory tax and compliance requirements.
• Business Relationship and Stakeholder Management.
• Making sure outsourced support as covered here resources have on this in the advertised role listing clearly defined responsibilities on this listing objectives escalation paths and as covered here as covered here service expectations.
• EABL is a Public for this vacancy as covered here Listed for this vacancy Company Plc listed in for this vacancy the advertised role on in the advertised role the Securities Stock Exchange in in the advertised role on this listing Kenya Uganda and Tanzania.
• Champion adoption of for this vacancy approved workplace technologies and for this vacancy advance effective use of on this listing collaboration and productivity tools.
• People and for this vacancy on this listing Leadership for this vacancy Provide clear operational leadership to on this listing in the advertised role in the advertised role for this vacancy outsourced technical support resources as covered here inside the Kenya market.
• Making sure technology investment as covered here proposals are supported by as covered here on this listing appropriate as covered here business justification lifecycle considerations and for this vacancy in the advertised role in the advertised role risk assessment.
• Appropriate management of for this vacancy on this listing the network and connectivity This as well covers coordinating with related technology teams and on this listing in the advertised role in the advertised role suppliers.
• Data, Analytics and Digital Workplace Enablement.
• Act as the primary in the advertised role Enterprise Support contact for as covered here business stakeholders in Kenya.
• Own the day to on this listing on this listing day governance of on this listing IT service delivery inside the Kenya market.
• Drive adoption of as covered here on this listing self service reporting and as covered here analytics capabilities via in the advertised role platforms like Power BI securing alignment with on this listing enterprise data governance standards.
• Champion the adoption and for in the advertised role this vacancy effective use of as covered here on this listing approved on this listing digital workplace collaboration analytics and as covered here on this listing AI platforms over the market.
• The group's diversity is in the advertised role an key factor in as covered here delivering the highest standard brands to for this vacancy East African consumers and on this listing on this listing long term value to in the advertised role East African investors.
• IT Service Delivery and Service Performance.
• Supporting development of technical capability and for this vacancy knowledge inside market support teams.
• Demonstrates the highest standards of on this listing for this vacancy integrity authenticity and for this vacancy in the advertised role in the advertised role on this listing confidentiality acting as a trusted custodian of for this vacancy on this listing business information and as covered here on this listing consistently making decisions that as covered here reflect strong ethical judgment and organizational values.
• Maintaining appropriate governance over for this vacancy device as covered here as covered here allocation as covered here replacement break fix on as covered here this listing activities stock management and for this vacancy lifecycle refresh.
• Understand business priorities technology dependencies and on this listing as covered here service requirements.
• Advance cyber security awareness and in the advertised role on this listing appropriate in the advertised role security behaviours amongst employees and for this vacancy on this listing technology support teams.
• Providing accurate forecasting and as covered here Openings Risks reporting in as covered here partnership with Finance and related IT teams.
• Supplier Support and Partner Management.
• Monitoring end user support demand and in the advertised role for this vacancy identify on this listing recurring issues or for as covered here this vacancy experience gaps requiring improvement.
• Infrastructure and Workplace Technology.
• Includes the effective management of as covered here IT support end user technology infrastructure in for this vacancy the advertised role service as covered here partners technology assets operational controls and for this vacancy in the advertised role for this vacancy associated service improvement activities.
• Drive continuous service improvement by in the advertised role on this listing on this listing analysing on this listing service trends customer on in the advertised role this listing experience recurring in the advertised role incidents demand patterns and for this vacancy as covered here operational performance.
• Supporting governance and as covered here compliance requirements relating to in in the advertised role the advertised role data for this vacancy management information sharing access controls and as covered here in the advertised role digital content management.
• Leading routine service reviews for this vacancy covering performance risks priorities and on this listing as covered here improvement actions.
• Reviewing supplier performance with on this listing related procurement commercial and regional technology teams.
• Coordinating the effective management of in the advertised role on this listing joiner mover and as covered here in the advertised role in the advertised role on this listing leaver technology requirements in in the advertised role partnership with related business and IT teams.
• Escalate technology risks and in as covered here the advertised role ensure for this vacancy identified control gaps for on this listing this vacancy have clear remediation plans and in the advertised role accountable owners.
• Spotting and implement openings for as covered here service optimisation and for this vacancy as covered here sustainable as covered here cost reduction without compromising as covered here service standard resilience or security.
• Monitoring service performance via as covered here the agreed IT service management workflows and as covered here service levels.
• Partner with business teams to as covered here identify openings where data automation analytics and as covered here for this vacancy for this vacancy Generative in the advertised role AI can improve for on this listing this vacancy productivity decision making and on this listing employee experience.
• Maintaining oversight of as covered here the health availability and for in the advertised role this vacancy lifecycle of as covered here infrastructure supporting the Kenya market.
• Job Description.
• Making sure changes to in the advertised role market infrastructure are implemented via in the advertised role appropriate change governance and operational readiness processes.
• Purpose of role.
• This IT Service Delivery for this vacancy Lead role vacancy covers on this listing securing that the technology in the advertised role environment supporting employees and for as covered here this vacancy business operations on this listing remains reliable secure compliant and on this listing in the advertised role fit for purpose.
• End User Computing and for in the advertised role this vacancy Employee Technology Experience Ensure for in the advertised role this vacancy employees have access to for this vacancy as covered here as covered here reliable secure and in the advertised role fit for on this listing as covered here purpose workplace technology.
• Making sure appropriate awareness training and in the advertised role as covered here change in the advertised role management activities are in as covered here as covered here place to for this vacancy in the advertised role for this vacancy maximize value from new digital capabilities and for this vacancy on this listing technology investments.

Requirements

• Broad grasp of on this listing enterprise infrastructure networks for in the advertised role this vacancy workplace technologies collaboration platforms in on this listing the advertised role applications in the advertised role cyber security data as for this vacancy covered here analytics ecosystems on this listing AI enabled productivity tools and in the advertised role digital transformation initiatives.
• If you require a in the advertised role on this listing reasonable in the advertised role adjustment please ensure in as covered here the advertised role that in the advertised role you capture this as for this vacancy covered here information when on this listing you submit your application.
• Working knowledge of on this listing on this listing IT as covered here Service Management practices in for this vacancy the advertised role ITIL for this vacancy certification or equivalent experience preferred.
• Grasp of data analytics and in the advertised role for this vacancy visualization in the advertised role platforms particularly Power BI with for this vacancy in the advertised role the ability to in the advertised role on this listing translate in the advertised role business requirements into meaningful reporting and on this listing as covered here insights.
• Wherever you join us for this vacancy as covered here you'll in the advertised role have the opportunity to for this vacancy as covered here contribute as covered here make an impact and for this vacancy on this listing play your part in on this listing for this vacancy making life's moments mean a little more.
• Strong stakeholder management communication problem solving and on this listing for this vacancy leadership capability.
• Awareness of as covered here enterprise data governance data for this vacancy standard information lifecycle management and in the advertised role data security principles.
• Ability to identify and for this vacancy drive technology innovation openings as covered here that improve operational efficiency employee productivity and for this vacancy in the advertised role business outcomes.
• We recognise and as covered here as covered here value on this listing performance offering our for on this listing this vacancy people a on this listing highly competitive Rewards and in as covered here the advertised role Benefits package and.
• We value diversity in in the advertised role as covered here its broadest sense and on this listing as covered here want everyone to in the advertised role for this vacancy feel in the advertised role they can belong contribute and on this listing for this vacancy strive for as covered here their personal best.
• You'll work alongside people with for this vacancy in the advertised role on this listing different backgrounds experiences and in the advertised role as covered here perspectives challenging supporting and on this listing for this vacancy learning in the advertised role from one another for for this vacancy this vacancy as one outstanding team.
• Together we're constantly learning and as covered here for this vacancy improving in the advertised role combining the strength of for in the advertised role this vacancy our people capabilities and as covered here on this listing on this listing iconic brands to on this listing as covered here raise the bar grow and win.
• Dar es Salaam.
• Prepared to bring your best in in the advertised role the advertised role This on this listing could be your opportunity.
• Our purpose is crafting for for this vacancy this vacancy iconic drinks chosen for in the advertised role as covered here life's moments And as covered here in the advertised role as covered here it's our people with as covered here as covered here their for this vacancy different experiences perspectives and as covered here talents who make that possible.
• 7 years' experience managing IT support inside a complex corporate on this listing or multi site environment.
• Working knowledge of for this vacancy modern workplace technologies covering in the advertised role Microsoft 365 SharePoint Online Microsoft Teams and in the advertised role on this listing on this listing OneDrive.
• Associated governance security and as covered here responsible AI considerations This as well covers grasp of Generative AI tools for this vacancy like Microsoft Copilot and in on this listing the advertised role related for this vacancy AI enabled productivity capabilities.
• Familiarity with as covered here on this listing Microsoft on this listing Power Platform Power on as covered here this listing Automate Power Apps and as covered here Power BI and openings for on this listing business process automation.
• Experience supporting user adoption change management and as covered here for this vacancy for this vacancy capability building for on this listing in the advertised role in the advertised role in the advertised role on this listing new digital technologies and platforms.
• Flexibility is key to in the advertised role our success you're supported to in the advertised role as covered here manage your wellbeing and in the advertised role for this vacancy balance in the advertised role your priorities from day in the advertised role one This as well covers talk to in the advertised role on this listing us about what flexibility means to you.
• Experience managing outsourced support support vendors and as covered here technology partners.
• Bachelor's degree in for this vacancy on this listing information for this vacancy technology Computer Science for in the advertised role this vacancy Business Information as covered here Systems or related discipline.

Key skills

• Risk Assessment & Control
• Data Analysis
• Business Intelligence
• Information Security
• IT Technical Support
• Budgeting & Forecasting
• Stakeholder Engagement

How to apply

Apply via the Diageo careers portal for in the advertised role this IT Service Delivery Lead.

Apply on the Diageo site

Common questions

What role is open?

Diageo is recruiting a IT Service Delivery Lead.

Where is the job based?

The post is based in Dar Es Salaam, Tanzania.

When does it close?

The closing date is Nov 15, 2026.

How do I apply?

Submit your application directly on the employer's official portal: Apply on the Diageo site