Relationship Manager; Personal Lending
Job snapshot
Relationship Manager; Personal Lending role at NMB Bank Plc. The work centres on reconciliation, reporting, and financial controls. The post is based in Head Office, Hq.
| Role | Relationship Manager; Personal Lending |
|---|---|
| Employer | NMB Bank Plc |
| Location | Head Office, Hq |
NMB Bank Plc runs financial controls and monthly reporting.
Role overview
To manage and grow the Salaried Workers Loan (SWL) portfolio within Local Government Authorities and Central Government Ministries by deepening penetration, strengthening institutional relationships, and ensuring sustainable portfolio growth and quality.
Main Responsibilities.
Identify and pursue growth opportunities within Local Government Authorities and Central Government Ministries.
Deepen penetration in assigned Government schemes through regular engagement with key decision makers, HR, payroll and other relevant Government officials.
carrying out structured employer visits, presentations, sales activations and financial literacy sessions to promote SWL and other relevant Personal Banking solutions Build, strengthen and maintain sustainable relationships with Government decision makers and key officials to support business continuity, customer access and portfolio growth Prepare and implement scheme penetration plans with measurable milestones for each assigned Local Government and Central Government institution.
providing leadership, coaching and day-to-day business support to Direct Sales Staff (DSS) and the Branch Network to achieve SWL acquisition and disbursement targets.
carrying out joint field visits with DSS and branch teams to Government employers, ensuring effective customer acquisition, product promotion and onboarding.
making sure DSS and branch teams adhere to compliance standards, ethical sales practices and accuracy of customer and loan documentation Monitor the SWL portfolio across assigned Local and Central Government schemes to deliver sustainable growth, portfolio quality and minimal NPLs.
assigned Government schemes, DSS/branch productivity, pipeline, disbursements and portfolio quality.. This also covers engage relevant Government/payroll stakeholders on payroll deductions, reconciliations, arrears and other scheme-related matters to support resolution and portfolio quality Identify, assess and escalate risks or operational issues affecting assigned Government schemes and coordinate proactive resolution with relevant internal and external stakeholders Prepare accurate daily, weekly and monthly performance reports.
carrying out competitor and market analysis, capture customer and employer feedback, and recommending improvements to products, processes, pricing and market positioning.
Knowledge and Skills.
Sound knowledge of Retail and Personal Banking products and services, with strong understanding of Salaried Workers Lending.
Good understanding of Government employment structures, payroll processes and stakeholder dynamics within Local Government and Central Government institutions.
Sound knowledge of lending policies, credit procedures, portfolio quality management, operational risk and compliance requirements.
Good understanding of market dynamics, competitor offerings and customer needs within the salaried Government employee segment.
Proficiency in MS Office applications and relevant banking/sales systems.
Strong understanding of relationship management, sales planning, customer acquisition and portfolio penetration disciplines.
Excellent relationship management, stakeholder engagement and networking skills.
Strong sales, negotiation and business development skills.
Excellent communication, listening, presentation and facilitation skills in English and Kiswahili.
Strong analytical, planning, reporting and performance management skills.
Ability to coach and coordinate DSS and branch teams without direct reporting lines.
Ability to interpret portfolio performance, identify risks and drive corrective actions.
High level of initiative, accountability, adaptability and ability to execute in a high-pressure environment.
Ability to explain complex banking information clearly and simply to customers and institutional stakeholders.
Key responsibilities
- Engage relevant Government/payroll stakeholders on payroll deductions, reconciliations, arrears and remaining scheme-related matters to support resolution and portfolio quality.
- Identify and pursue growth opportunities inside Local Government Authorities and Central Government Ministries.
- Position.
- Providing leadership, coaching and day-to-day business support to Direct Sales Staff (DSS) and the Branch Network to achieve SWL acquisition and disbursement targets.
- Assigned Government schemes, DSS/branch productivity, pipeline, disbursements and portfolio quality.. This as well covers preparing accurate daily, weekly and monthly performance reports.
- Carrying out structured employer visits, presentations, sales activations and financial literacy sessions to promote SWL and remaining relevant Personal Banking solutions.
- Making sure DSS and branch teams adhere to compliance standards, ethical sales practices and accuracy of customer and loan documentation.
- Identify, assess and escalate risks or operational issues affecting assigned Government schemes and coordinate proactive resolution with relevant internal and external stakeholders.
- Carrying out joint field visits with DSS and branch teams to Government employers, ensuring effective customer acquisition, product promotion and onboarding.
- Monitoring the SWL portfolio across assigned Local and Central Government schemes to deliver sustainable growth, portfolio quality and minimal NPLs.
- Carrying out competitor and market analysis, capture customer and employer feedback, and recommending improvements to products, processes, pricing and market positioning.
- LocationHead Office, Hq.
- Building, strengthen and maintain sustainable relationships with Government decision makers and key officials to support business continuity, customer access and portfolio growth.
- Deepen penetration in assigned Government schemes via routine engagement with key decision makers, HR, payroll and remaining relevant Government officials.
- Preparing and implement scheme penetration plans with measurable milestones for every assigned Local Government and Central Government institution.
Requirements
- Experience managing institutional/employer relationships or Government schemes is a useful extra NMB Bank Plc is an Equal Opportunity Employer.
- Ought to you receive a solicitation for the payment of a fee, please disregard it.
- NMB Bank Plc does not charge every fee in connection with the application or recruitment process.
- Open Careers Portal.
- Bachelors degree in Banking, Finance, Accounting, Economics, Business Administration, Marketing or another relevant business-related field.
- Only shortlist candidates will be contacted.
- Exposure to digital lending or Salary Advance propositions and branch-network sales execution is a useful extra.
- We are committed to creating a diverse environment and achieving a gender balanced workforce.
- Female candidates and people living with disabilities are strongly encouraged to apply for this position.
- Cash-covered or bond/investment-backed facilities, is strongly preferred.. This as well covers postgraduate qualification and/or relevant professional banking certification is a useful extra At least 4 years experience in banking operations, relationship management, sales and/or loan portfolio management Experience in pensioner lending and/or secured personal lending,.
- Proven track record in driving lending penetration, customer acquisition and portfolio growth.
Key skills
- Financial Reconciliation
- Financial Accounting
- Credit & Risk Analysis
- Banking Operations
- Payroll Management
- Talent Acquisition
- Stakeholder Engagement
How to apply
Apply through the NMB Bank Plc careers portal for this Relationship Manager; Personal Lending.
Apply on the NMB Bank Plc site
Common questions
- What role is open?
- NMB Bank Plc is recruiting a Relationship Manager; Personal Lending.
- Where is the job based?
- The post is based in Head Office, Hq.
- How do I apply?
- Submit your application directly on the employer's official portal: Apply on the NMB Bank Plc site
Jobconnect application guidance
Before applying for Relationship Manager; Personal Lending, review the requirements carefully, tailor your CV to the role, and follow the instructions shown in the advert.
- Identify 2-3 requirements from the advert and make sure they are clearly visible in your CV, cover letter, or application message.
- Prepare a short application message that mentions the exact job title and why you fit the role.
- Keep your phone and email active after applying so you do not miss interview or assessment updates.
CV hints for this job
For Relationship Manager; Personal Lending at NMB Bank Plc, align your CV with the location and role context: Head Office, Hq.
Interview preparation
Jobconnect practice questions, not confirmed employer interview questions. Base your answers on your own experience.
Advert requirement: Open Careers Portal. How would you demonstrate this requirement using a specific example from your work or training? Describe the task, your actions, relevant tools and outcome. Be clear about anything you have not yet done.
General practice What would you want the employer to clarify about this advert? Prepare a question about something genuinely unstated. Do not assume pay, benefits or working arrangements.
General practice What would you need to learn to perform this role well? Explain any gap honestly and the practical steps you would take to learn.
General practice Describe a time you worked with others to solve a problem. Distinguish your own contribution from the team outcome.
General practice How do you organize work when priorities compete? Use a real example covering priorities, communication and results.
View sample application letter Dynamic draft tailored to this job post. Edit it before sending.
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Refer to the letter heading above, I am writing to apply for the Relationship Manager; Personal Lending position. After reviewing the advertised requirements, I believe my skills, experience, and commitment to professional results make me a strong candidate for this opportunity.
My background has prepared me to contribute effectively in work relevant to Relationship Manager; Personal Lending. I can bring relevant experience, strong attention to detail, and the ability to work responsibly with teams, clients, and organizational priorities. In tailoring this application, I would highlight evidence related to Cash-covered or bond/investment-backed facilities, is strongly preferred. Exposure to digital lending or Salary Advance propositions and branch-networ.
I am especially interested in this role because it aligns with responsibilities such as Assigned Government schemes, DSS/branch productivity, pipeline, disbursements and portfolio quality. Conduct competitor and market analysis, capture customer and employer.... I am confident that my ability to learn quickly, communicate clearly, and deliver dependable work would support the goals of the organization.
I have attached my CV and supporting documents for your review. I would appreciate the opportunity to discuss how my qualifications match this position.
Thank you for considering my application.
How to apply for this job
For Relationship Manager; Personal Lending, use the method in this advert.
- Open the NMB careers portal and log in to apply for this vacancy
- Open the official application page: https://careers.nmbbank.co.tz/nmb_career/career.aspx.
- Create or log into your candidate account and complete the form for Relationship Manager; Personal Lending.
- Upload your CV and the required documents, then submit. Apply as soon as possible.
- Never pay for a form, interview, medical check, or job offer.
Open the NMB careers portal and log in to apply for this vacancy.
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