Customer Service Officer at United Bank for Africa (UBA Tanzania)
Job snapshot
Customer Service Officer role at United Bank for Africa (UBA Tanzania). The role supports core financial processes and reporting. The post is based in Dar es Salaam, Tanzania.
| Role | Customer Service Officer |
|---|---|
| Employer | United Bank for Africa (UBA Tanzania) |
| Location | Dar es Salaam, Tanzania |
United Bank for Africa (UBA Tanzania) runs financial controls and monthly reporting.
Role overview
United Bank for for on this listing this vacancy Africa UBA Tanzania is for in the advertised role this vacancy seeking a dedicated and as covered here for this vacancy for this vacancy customer on this listing centric Customer Service Officer to on this listing for this vacancy join its Operations division in as covered here Dar es Salaam.
Key responsibilities
- High customer satisfaction survey scores and in the advertised role for this vacancy zero on this listing regulatory policy breaches frauds.
- Reviewing account opening documentation as covered here open as covered here for this vacancy accounts promptly perform dormant for on this listing this vacancy account reactivations in the advertised role manage account updates print in the advertised role off cycle customer account statements.
- Successful dormant account reactivations and on this listing expansion in digital banking usage rates.
- Increased remittance volumes Western Union MoneyGram and as covered here on this listing successful product cross selling.
- Maintenance of as covered here as covered here agreed in the advertised role Turnaround Time TAT in for this vacancy the advertised role per defined service levels.
- Low zero error rates in as covered here for this vacancy for this vacancy account opening documentation and on this listing audit inspection ratings.
- The primary objective of in as covered here the advertised role this role is to in the advertised role maintain routine contact with as covered here new and in for this vacancy the advertised role existing as covered here clients oversee account opening and for this vacancy in the advertised role maintenance ensure quick Turnaround Time TAT for for this vacancy banking support drive product cross selling on this listing remittances digital banking prepaid cards deliver exceptional customer care in complete compliance with operational and regulatory standards.
- Job Overview.
- Banking / Financial Services / Customer Care.
- Cross sell banking offerings covering MoneyGram Western Union in the advertised role Agency Banking POS Foreign on this listing Exchange FX drive on in the advertised role this listing digital banking for this vacancy adoption LEO as covered on this listing here Internet Banking Mobile Banking as covered here sell Prepaid Cards VPP and as covered here generate new account referrals.
- Preparing and on this listing render operational reports on on this listing this listing ensure zero in the advertised role fraud error as covered for this vacancy here rates maintain adequate in the advertised role record controls adhere to on this listing cash on premises limits and in the advertised role internal bank policies.
- Process customer cheque book and on this listing as covered here debit as covered here card requests acknowledge for on this listing this vacancy MICR cheques as covered here manage standing instructions maintain up to as covered here date transaction registers.
- Maintaining a customer friendly on this listing disposition as covered here on this listing ensure prompt turnaround times TAT in as covered here for this vacancy line with on this listing Service Level Agreements SLAs respond swiftly to as covered here customer inquiries and in the advertised role as covered here reference requests.
- Department / Division: Operations.
Requirements
- Sound grasp of on this listing banking operations customer service on this listing principles bank offerings operational credit regulatory risks.
- Bachelor's Degree with a minimum of for this vacancy on this listing Second as covered here Class Lower Division on in the advertised role this listing or its as covered here equivalent from a recognized institution.
- Excellent customer service orientation strong selling and on this listing in the advertised role in the advertised role on this listing interpersonal skills fast and on this listing on this listing error as covered here free processing ability attention to as covered here as covered here detail high integrity a smart visual presentation.
- Credit passes in Mathematics and as covered here English Language This as in the advertised role well covers minimum of in the advertised role on this listing five as covered here 5 O'Level credits obtained in for this vacancy as covered here not for this vacancy more than two sittings.
Key skills
- Safety & Compliance Auditing
- Banking Operations
- Talent Acquisition
- Customer Relationship Management
- Regulatory Compliance
How to apply
Interested and as covered here on this listing qualified as covered here candidates should submit their application via as covered here in the advertised role email to.
📧 recruitment.tanzania@ubagroup.com.
Required Attachments Cover Letter for on this listing this vacancy Curriculum Vitae CV and on this listing all Academic Certificates.
Email recruitment.tanzania@ubagroup.com.
Email recruitment.tanzania@ubagroup.com
Common questions
- What role is open?
- United Bank for Africa (UBA Tanzania) is recruiting a Customer Service Officer.
- Where is the job based?
- The post is based in Dar es Salaam, Tanzania.
- How do I apply?
- Email your application using this address: Email recruitment.tanzania@ubagroup.com
Jobconnect application guidance
Before applying for Customer Service Officer, review the requirements carefully, tailor your CV to the role, and follow the instructions shown in the advert.
- Identify 2-3 requirements from the advert and make sure they are clearly visible in your CV, cover letter, or application message.
- Prepare a short application message that mentions the exact job title and why you fit the role.
- Keep your phone and email active after applying so you do not miss interview or assessment updates.
CV hints for this job
For Customer Service Officer at United Bank for Africa (UBA Tanzania), align your CV with the location and role context: Dar es Salaam, Tanzania.
Interview preparation
Jobconnect practice questions, not confirmed employer interview questions. Base your answers on your own experience.
Advert requirement: Bachelor's Degree with a minimum of for this vacancy on this listing Second as covered here Class Lower Division on in the advertised role this listing or its as covered here equivalent from a recognized institution. How does your education or training match this requirement? Give the exact qualification, institution and completion status. Do not assume an alternative qualification is accepted.
Advert requirement: Excellent customer service orientation strong selling and on this listing in the advertised role in the advertised role on this listing interpersonal skills fast and on this listing on this listing error as covered here free processing ability attention to as covered here as covered here detail high integrity a smart visual presentation. How would you demonstrate this requirement using a specific example from your work or training? Describe the task, your actions, relevant tools and outcome. Be clear about anything you have not yet done.
Advert requirement: Sound grasp of on this listing banking operations customer service on this listing principles bank offerings operational credit regulatory risks. How would you demonstrate this requirement using a specific example from your work or training? Describe the task, your actions, relevant tools and outcome. Be clear about anything you have not yet done.
Advert requirement: Credit passes in Mathematics and as covered here English Language This as in the advertised role well covers minimum of in the advertised role on this listing five as covered here 5 O'Level credits obtained in for this vacancy as covered here not for this vacancy more than two sittings. Describe a real task where you used this language or communication skill. Explain the audience, the message and how you checked understanding. Use your own example.
General practice What would you want the employer to clarify about this advert? Prepare a question about something genuinely unstated. Do not assume pay, benefits or working arrangements.
General practice What would you need to learn to perform this role well? Explain any gap honestly and the practical steps you would take to learn.
View sample application letter Dynamic draft tailored to this job post. Edit it before sending.
Enter your applicant details
The preview and downloaded Word letter update as you type.
Refer to the letter heading above, I am writing to apply for the Customer Service Officer position. After reviewing the advertised requirements, I believe my skills, experience, and commitment to professional results make me a strong candidate for this opportunity.
My background has prepared me to contribute effectively in work relevant to Customer Service Officer. I can bring relevant experience, strong attention to detail, and the ability to work responsibly with teams, clients, and organizational priorities. In tailoring this application, I would highlight evidence related to Key skills How to apply shared questions Excellent customer service on this listing orientation strong selling and in on this listing the advertised r.
I am especially interested in this role because it aligns with responsibilities such as MoneyGram Western Union Agency Banking POS Foreign Exchange FX drive on this listing digital banking adoption LEO as covered here Internet Banking Mobile Banking as cover.... I am confident that my ability to learn quickly, communicate clearly, and deliver dependable work would support the goals of the organization.
I have attached my CV and supporting documents for your review. I would appreciate the opportunity to discuss how my qualifications match this position.
Thank you for considering my application.
How to apply for this job
For Customer Service Officer, use the method in this advert.
- Prepare a PDF cover letter and CV named with your full name.
- Email your application to recruitment.tanzania@ubagroup.com using the subject line for Customer Service Officer at United Bank for Africa (UBA Tanzania).
- Attach only the documents listed in this advert. Apply as soon as possible.
- Never pay for a form, interview, medical check, or job offer.
Apply using the employer application link.
Legitimate employers in Tanzania and Jobconnect Portal will NEVER charge job seekers money for application forms, uniform fees, medical checks, or interview guarantees.
