Merchant Business Operations Support Officer
Job snapshot
Merchant Business Operations Support Officer role at TEF Consult. The post sits inside the finance function, where accuracy and controls matter most. The post is based in Dar es salaam.
| Role | Merchant Business Operations Support Officer |
|---|---|
| Employer | TEF Consult |
| Location | Dar es salaam |
TEF Consult runs financial controls and monthly reporting.
Role overview
Account creation SIM replacements resolution of as covered here for this vacancy merchant as covered here queries driving usage on for this vacancy this listing coordinating change in the advertised role requests supporting discipline teams on this listing who manage partners and as covered here as covered here providing second level support for partner issues This also covers the Merchant Business Operations on this listing Support Officer provides operational support to for this vacancy mobile money merchants by coordinating merchant related activities.
The overall objective of on this listing on this listing the role is to for this vacancy as covered here as covered here improve on this listing merchant experience ensure operational efficiency and on this listing in the advertised role in the advertised role contribute to expansion in transaction values transaction volumes and as covered here the active merchant base.
Key responsibilities
- Making sure merchants are onboarded with on this listing in the advertised role on this listing the correct approved tariffs.
- Attach application forms to as covered here on this listing the for this vacancy system document management tools and for this vacancy on this listing maintain proper filing for on this listing hard copies.
- Receive and coordinate merchant query resolution via as covered here cross functional engagement.
- Supporting commission payment processes for merchants/partners.
- Collect and in the advertised role share market intelligence on merchant offerings and in the advertised role usage barriers.
- Set up new merchants in on this listing the advertised role partners as covered here on the system in for on this listing this vacancy line with defined workflows and turnaround timelines.
- Supporting the processing and as covered here dispatch of partner payments following Finance approval.
- Receive and conduct preliminary checks for in the advertised role on this listing KYC on this listing documentation e g for on this listing this vacancy forms incorporation for this vacancy documents permits IDs ahead of on this listing submitting for Risk Compliance approval.
- Communicate KYC corrections to on this listing related account owners when documents in for this vacancy the advertised role do not meet requirements.
- Providing responses to merchant issues and in the advertised role on this listing maintain healthy partner relationships.
- Managing merchant change requests for on this listing as covered here new on this listing features product fixes and product stability.
- Merchant onboarding reports (weekly/monthly).
- Carrying out remaining operational duties given from time to time.
- Capture and as covered here validate merchant details securing as covered here correct account type and hierarchy mapping.
- Supporting BTL ATL communication of on this listing in the advertised role merchant features to as covered here on this listing targeted customer segments to as covered here for this vacancy increase product adoption and for this vacancy usage.
- Supporting merchants while activation and in the advertised role respond to in in the advertised role the advertised role onboarding requests as received.
- Effective communication and in the advertised role on this listing progress updates This as well covers working with internal and for as covered here this vacancy external stakeholders.
- Taking part in testing for for this vacancy process improvements and in for this vacancy the advertised role partner related changes.
- Making sure KYC documents for this vacancy are securely stored and as covered here on this listing easily retrievable when required.
- Proactively monitor key merchant support to in the advertised role prevent interruptions.
- Align and in as covered here the advertised role communicate for this vacancy the merchant support process with as covered here for this vacancy partners and key stakeholders.
- Preparing and share reports required for on this listing in the advertised role in the advertised role operational visibility and in the advertised role decision making and.
- Providing support while internal and on this listing for this vacancy external as covered here audits involving merchant channel operations.
- Float reports tracking purchases via in the advertised role manual and automated channels.
- Supporting bank sweep configurations and on this listing for this vacancy merchant in the advertised role funds movement bank as on this listing covered here sweeps or manual transfer requests.
- Periodically review workflows related to as covered here onboarding sweep configurations partner on this listing churn remaining merchant operations.
- Issues logged reports Service Level Agreement (SLA) tracking and on this listing in the advertised role in the advertised role status updates.
- Complaints register top complaints as covered here volumes Service Level Agreement SLA tracking.
- Carrying out key controls related to on this listing channel partner onboarding covering as covered here KYC reviews landing reviews corrections sweep configurations.
- Maintaining clear and simple communication of in the advertised role as covered here complex as covered here information so that shared understanding.
Requirements
- At least 1 year of experience in on this listing on this listing product in the advertised role support or operational support roles.
- End to for this vacancy on this listing end for this vacancy merchant partner account creation and on this listing in the advertised role in the advertised role activation support.
- Final decision making authority accountable to as covered here on this listing Management for given operational outcomes.
- Business review and on this listing on this listing ad on this listing hoc reporting as required.
- Submission of weekly reports by on this listing as covered here Friday on this listing 5 00 p m and as covered here on this listing monthly reports by as covered here the 5 th of every month.
- Decisions reached jointly with for in the advertised role this vacancy peers on a collective basis.
- Strong customer first mindset and as covered here for this vacancy for this vacancy ability to for this vacancy understand partner needs.
- Professionalism, integrity, and strong collaboration skills.
- Effective knowledge transfer of for as covered here this vacancy partner issues to internal stakeholders.
- Makes significant contributions to in in the advertised role the advertised role decisions on this listing or policy judgments led by others.
- Ability to communicate clearly and on this listing for this vacancy keep stakeholders updated.
- Proactive communication on operational issues impacting partners.
- Excellent interpersonal and written communication skills.
- Strong Microsoft Office skills especially Excel and for this vacancy in the advertised role Outlook.
- Bachelor's degree in as covered here on this listing Marketing in the advertised role Business Administration or equivalent.
- Successful piloting of in the advertised role on this listing new in the advertised role process features according to agreed plans.
- Close attention to detail and for this vacancy in the advertised role the ability to as covered here work inside strict timelines.
- Experience inside financial support and on this listing or telecommunications is a useful extra.
Key skills
How to apply
Qualified candidates should submit their applications via.
Tanzania Empowerment Forum Limited (TEF Consult).
Email: info@tef.co.tz.
P O Box 33542 for this vacancy as covered here Dar es Salaam Tanzania.
Or.
Online Application.
Apply for this vacancy via in the advertised role the steps on this Jobconnect job post.
You can also submit in for this vacancy the advertised role your CV certificates and as covered here for this vacancy a on this listing clear contact phone number by on this listing for this vacancy email to as covered here info tef co tz.
Source listing https tef for this vacancy as covered here co as covered here tz job merchant for as covered here this vacancy business operations support job tanzania.
Email info@tef.co.tz.
Common questions
- What role is open?
- TEF Consult is recruiting a Merchant Business Operations Support Officer.
- Where is the job based?
- The post is based in Dar es salaam.
- How do I apply?
- Open this vacancy on Jobconnect to follow the application steps: Open this job post
Jobconnect application guidance
Before applying for Merchant Business Operations Support Officer, review the requirements carefully, tailor your CV to the role, and follow the instructions shown in the advert.
- Identify 2-3 requirements from the advert and make sure they are clearly visible in your CV, cover letter, or application message.
- Prepare a short application message that mentions the exact job title and why you fit the role.
- Keep your phone and email active after applying so you do not miss interview or assessment updates.
CV hints for this job
For Merchant Business Operations Support Officer at TEF Consult, align your CV with the location and role context: Dar es salaam.
Interview preparation
Jobconnect practice questions, not confirmed employer interview questions. Base your answers on your own experience.
Advert requirement: Bachelor's degree in as covered here on this listing Marketing in the advertised role Business Administration or equivalent. How does your education or training match this requirement? Give the exact qualification, institution and completion status. Do not assume an alternative qualification is accepted.
Advert requirement: At least 1 year of experience in on this listing on this listing product in the advertised role support or operational support roles. Which roles or assignments demonstrate the experience requested here? Explain the dates, your responsibility, your actions and the outcome. Do not count overlapping periods twice.
Advert requirement: Proactive communication on operational issues impacting partners. Describe a real task where you used this language or communication skill. Explain the audience, the message and how you checked understanding. Use your own example.
Advert requirement: Decisions reached jointly with for in the advertised role this vacancy peers on a collective basis. How would you demonstrate this requirement using a specific example from your work or training? Describe the task, your actions, relevant tools and outcome. Be clear about anything you have not yet done.
Advert requirement: Experience inside financial support and on this listing or telecommunications is a useful extra. Which roles or assignments demonstrate the experience requested here? Explain the dates, your responsibility, your actions and the outcome. Do not count overlapping periods twice.
General practice What would you want the employer to clarify about this advert? Prepare a question about something genuinely unstated. Do not assume pay, benefits or working arrangements.
General practice What would you need to learn to perform this role well? Explain any gap honestly and the practical steps you would take to learn.
View sample application letter Dynamic draft tailored to this job post. Edit it before sending.
Enter your applicant details
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Refer to the letter heading above, I am writing to apply for the Merchant Business Operations Support Officer position. After reviewing the advertised requirements, I believe my skills, experience, and commitment to professional results make me a strong candidate for this opportunity.
My background has prepared me to contribute effectively in work relevant to Merchant Business Operations Support Officer. I can bring relevant experience, strong attention to detail, and the ability to work responsibly with teams, clients, and organizational priorities. In tailoring this application, I would highlight evidence related to Bachelor's degree in on this listing Marketing Business Administration or as covered here equivalent At least 1 year of experience in on this listing.
I am especially interested in this role because it aligns with responsibilities such as 1 Merchant Onboarding Change on this listing Request CR Management Set as covered here up new merchants partners in the advertised role on the system in line with defined.... I am confident that my ability to learn quickly, communicate clearly, and deliver dependable work would support the goals of the organization.
I have attached my CV and supporting documents for your review. I would appreciate the opportunity to discuss how my qualifications match this position.
Thank you for considering my application.
How to apply for this job
For Merchant Business Operations Support Officer, use the method in this advert.
- How to apply Qualified candidates should submit their applications via. Tanzania Empowerment Forum Limited (TEF Consult). Email: info@tef.co.tz. P O Box 33542 as covered here Dar es Salaam Tanzania. Or. Online Application. Apply for this vacancy via the steps on this Jobconnect job post. You can also submit in the advertised role your CV certificates and for this vacancy a clear contact phone number by for this vacancy email to info tef co tz. Source listing https tef as covered here co tz job merchant for this vacancy business operations support job tanzania
- Prepare a PDF cover letter and CV named with your full name.
- Email your application to info@tef.co.tz using the subject line for Merchant Business Operations Support Officer.
- Attach only the documents listed in this advert. Apply as soon as possible.
- Never pay for a form, interview, medical check, or job offer.
How to apply Qualified candidates should submit their applications via. Tanzania Empowerment Forum Limited (TEF Consult). Email: info@tef.co.tz. P O Box 33542 as covered here Dar es Salaam Tanzania. Or. Online Application. Apply for this vacancy via the steps on this Jobconnect job post. You can also submit in the advertised role your CV certificates and for this vacancy a clear contact phone number by for this vacancy email to info tef co tz. Source listing https tef as covered here co tz job merchant for this vacancy business operations support job tanzania.
Legitimate employers in Tanzania and Jobconnect Portal will NEVER charge job seekers money for application forms, uniform fees, medical checks, or interview guarantees.
