Merchant Business Operations Support Officer
Job snapshot
Merchant Business Operations Support Officer role at TEF Consult. The post sits inside the finance function, where accuracy and controls matter most. The post is based in Dar es salaam.
| Role | Merchant Business Operations Support Officer |
|---|---|
| Employer | TEF Consult |
| Location | Dar es salaam |
| Team | IT & Telecommunication |
| Job type | Full Time |
TEF Consult runs financial controls and monthly reporting.
Role overview
account creation, SIM replacements, resolution of merchant queries, driving usage, coordinating change requests, supporting field teams who manage partners, and providing second-level support for partner issues.. This also covers the Merchant Business Operations Support Officer provides operational support to mobile money merchants by coordinating merchant-related activities,.
The overall objective of the role is to improve merchant experience, ensure operational efficiency, and contribute to growth in transaction values, transaction volumes, and the active merchant base.
Key responsibilities
- Receive and conduct preliminary checks for KYC documentation (e.g., forms, incorporation documents, permits, IDs) ahead of submitting for Risk & Compliance approval.
- Supporting commission payment processes for merchants/partners.
- Supporting BTL/ATL communication of merchant features to targeted customer segments to increase product adoption and usage.
- Managing merchant change requests for new features, product fixes, and product stability.
- Providing support while internal and external audits involving merchant/channel operations.
- Preparing and share reports required for operational visibility and decision-making, and.
- Proactively monitor key merchant services to prevent interruptions.
- Attach application forms to the system/document management tools and maintain proper filing for hard copies.
- Communicate KYC corrections to relevant account owners when documents do not meet requirements.
- Periodically review processes related to onboarding, sweep configurations, partner churn, and remaining merchant operations.
- Making sure KYC documents are securely stored and easily retrievable when required.
- Complaints register (top complaints, volumes, Service Level Agreement (SLA) tracking).
- Supporting the processing and dispatch of partner payments following Finance approval.
- Providing responses to merchant issues and maintain healthy partner relationships.
- KYC reviews, landing reviews/corrections, and sweep configurations.. This as well covers carrying out key controls related to channel partner onboarding,.
- Supporting merchants while activation and respond to onboarding requests as received.
- Engage internal and external stakeholders so that effective communication and progress updates.
- Taking part in testing for process improvements and partner-related changes.
- Making sure merchants are onboarded with the correct approved tariffs.
- Receive and coordinate merchant query resolution via cross-functional engagement.
- Capture and validate merchant details, ensuring correct account type and hierarchy mapping.
- Carrying out remaining operational duties assigned from time to time.
- Issues logged reports (SLA tracking and status updates).
- Supporting bank sweep configurations and merchant funds movement (bank sweeps or manual transfer requests).
- Collect and share market intelligence on merchant products and usage barriers.
- Set up new merchants/partners on the system in line with defined processes and turnaround timelines.
- Maintaining clear and simple communication of complex information so that shared understanding.
- Merchant onboarding reports (weekly/monthly).
- Align and communicate the merchant support process with partners and key stakeholders.
- Float reports (tracking purchases via manual and automated channels).
Requirements
- Proactive communication on operational issues impacting partners.
- Shared: Decisions reached jointly with peers on a collective basis.
- Experience inside financial services and/or telecommunications is a useful extra.
- Strong Microsoft Office skills, especially Excel and Outlook.
- Close attention to detail and the ability to work inside strict timelines.
- Successful piloting of new process features according to agreed plans.
- Bachelor's degree in Marketing, Business Administration, or equivalent.
- At least 1 year of experience in product support or operational support roles.
- End-to-end merchant/partner account creation and activation support.
- Submission of weekly reports (by Friday 5:00 p.m.) and monthly reports (by the 5th of every month).
- Contributory: Makes significant contributions to decisions or policy judgments led by others.
- Ability to communicate clearly and keep stakeholders updated.
- Effective knowledge transfer of partner issues to internal stakeholders.
- Excellent interpersonal and written communication skills.
- Business review and ad-hoc reporting as required.
- Prime: Final decision-making authority accountable to Management for assigned operational outcomes.
- Professionalism, integrity, and strong collaboration skills.
- Strong customer-first mindset and ability to understand partner needs.
Key skills
How to apply
Qualified candidates should submit their applications via.
Human Resource ManagerTanzania Empowerment Forum Limited (TEF Consult) Email: info@tef.co.tz P.O. Box 33542, Dar es Salaam, TanzaniaOr.
Online Application.
Job Snapshot.
Apply for this vacancy through the steps on this Jobconnect job post.
You can also submit your CV, certificates and a clear contact phone number by email to info@tef.co.tz.
Source listing: https://tef.co.tz/job/merchant-business-operations-support-job-tanzania/.
Common questions
- What role is open?
- TEF Consult is recruiting a Merchant Business Operations Support Officer.
- Where is the job based?
- The post is based in Dar es salaam.
- How do I apply?
- Open this vacancy on Jobconnect to follow the application steps: Open this job post
Jobconnect application guidance
Before applying for Merchant Business Operations Support Officer, review the requirements carefully, tailor your CV to the role, and follow the instructions shown in the advert.
- Identify 2-3 requirements from the advert and make sure they are clearly visible in your CV, cover letter, or application message.
- Prepare a short application message that mentions the exact job title and why you fit the role.
- Keep your phone and email active after applying so you do not miss interview or assessment updates.
CV hints for this job
For Merchant Business Operations Support Officer at TEF Consult, align your CV with the location and role context: Dar es salaam.
Interview preparation
Jobconnect practice questions, not confirmed employer interview questions. Base your answers on your own experience.
Advert requirement: Bachelor's degree in Marketing, Business Administration, or equivalent. How does your education or training match this requirement? Give the exact qualification, institution and completion status. Do not assume an alternative qualification is accepted.
Advert requirement: At least 1 year of experience in product support or operational support roles. Which roles or assignments demonstrate the experience requested here? Explain the dates, your responsibility, your actions and the outcome. Do not count overlapping periods twice.
Advert requirement: Experience inside financial services and/or telecommunications is a useful extra. What relevant experience or training could you discuss for this non-mandatory criterion? Treat this as optional, not a new eligibility rule. Be honest about experience you do not have.
General practice What would you want the employer to clarify about this advert? Prepare a question about something genuinely unstated. Do not assume pay, benefits or working arrangements.
General practice What would you need to learn to perform this role well? Explain any gap honestly and the practical steps you would take to learn.
View sample application letter Dynamic draft tailored to this job post. Edit it before sending.
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Refer to the letter heading above, I am writing to apply for the Merchant Business Operations Support Officer position. After reviewing the advertised requirements, I believe my skills, experience, and commitment to professional results make me a strong candidate for this opportunity.
My background has prepared me to contribute effectively in work relevant to Merchant Business Operations Support Officer. I can bring relevant experience, strong attention to detail, and the ability to work responsibly with teams, clients, and organizational priorities. In tailoring this application, I would highlight evidence related to Bachelor's degree in Marketing, Business Administration, or equivalent. At least 1 year of experience in product support or operational support roles.
I am especially interested in this role because it aligns with responsibilities such as 1) Merchant Onboarding & Change Request (CR) Management Set up new merchants/partners on the system in line with defined processes and turnaround timelines. Capture and v.... I am confident that my ability to learn quickly, communicate clearly, and deliver dependable work would support the goals of the organization.
I have attached my CV and supporting documents for your review. I would appreciate the opportunity to discuss how my qualifications match this position.
Thank you for considering my application.
How to apply for this job
For Merchant Business Operations Support Officer, use the method in this advert.
- How to Apply Qualified candidates should submit their applications via : Human Resource Manager Tanzania Empowerment Forum Limited (TEF Consult) Email: info@tef.co.tz P.O. Box 33542, Dar es Salaam, Tanzania Or Online Application: Job Snapshot Employer: TEF Consult
- Prepare a PDF cover letter and CV named with your full name.
- Email your application to info@tef.co.tz using the subject line for Merchant Business Operations Support Officer.
- Attach only the documents listed in this advert. Apply as soon as possible.
- Never pay for a form, interview, medical check, or job offer.
How to Apply Qualified candidates should submit their applications via : Human Resource Manager Tanzania Empowerment Forum Limited (TEF Consult) Email: info@tef.co.tz P.O. Box 33542, Dar es Salaam, Tanzania Or Online Application: Job Snapshot Employer: TEF Consult
Legitimate employers in Tanzania and Jobconnect Portal will NEVER charge job seekers money for application forms, uniform fees, medical checks, or interview guarantees.
