Relationship Manager SME at NBC

Job snapshot

Relationship Manager SME vacancy at NBC. The work centres on client relationships, portfolio growth, and lending quality. The post is based in Dar Es Salaam, Tanzania, closing on Oct 15, 2026.

NBC recruits relationship bankers to cover employer schemes and personal lending.

Role overview

NBC is the oldest serving bank in for this vacancy as covered here Tanzania with as covered here over five decades of experience.

Key responsibilities

• Discuss and finalize performance management plans and for this vacancy as covered here as covered here ratings for for this vacancy the Regions team.
• Managing every major organizational on this listing changes inside the cluster as covered here like organizational structure changes IT for in the advertised role this vacancy system changes on this listing or process changes Process Improvement.
• Comply and keep abreast of in the advertised role every policies procedures and circulars updates.
• Includes evaluating requests from branch managers for for this vacancy extra staff might reallocate for this vacancy headcount between branches inside for this vacancy overall area headcount budget.
• Building and for this vacancy develop a high performing team via on this listing embedding performance management and coaching.
• Coordinating and organize the SME's in on this listing the advertised role Lending as covered here Forum Meetings constituted to for as covered here this vacancy assist the business in as covered here for this vacancy managing the review of on this listing lending activities on routine for this vacancy basis securing that customer recruitment is in in the advertised role line with as covered here risk appetite profitable customers are given the attention they deserve and problematic customers are identified upfront and given proper attention.
• Achieve agreed asset targets by on this listing for this vacancy managing and on this listing supporting a team of for on this listing this vacancy Relationship Officers via for this vacancy offering of a wide range of as covered here offerings and services to SME clients.
• Providing a direct line leadership and on this listing as covered here supervision to Relationship Officers.
• Acts as escalation point for on this listing in the advertised role on this listing grievance cases touching on Ro's in in the advertised role for this vacancy the region.
• Communicate strategic changes to for this vacancy as covered here branch management and for this vacancy ensure that every target changes are agreed.
• Developing and maintain contact with as covered here Product Specialists in remaining areas of on this listing the bank covering Corporate for this vacancy Banking Treasury Retail Banking.
• Developing and market the bank's business via for this vacancy contact with in the advertised role on this listing SME on this listing customers high net worth individuals and for this vacancy remaining prospective clients.
• Monitoring and manage companies clients in in the advertised role the advertised role applications on this listing at a satisfactory rate of for this vacancy as covered here as covered here return to the bank.
• Share knowledge experience and for this vacancy as covered here best practice with in the advertised role on this listing branch on this listing managers relationship officers branch teams and as covered here on this listing on this listing the broader business.
• Visit high net worth in the advertised role as covered here or for this vacancy key clients on for in the advertised role this vacancy request from on this listing the branch managers and in the advertised role as covered here relationship officers.
• Set high performance and in for this vacancy the advertised role productivity standards for team.
• That branch standards in for this vacancy as covered here the for this vacancy cluster are met and as covered here on this listing where as covered here required review branch remediation on this listing action plans This as in the advertised role well covers monitoring branch operations and control performance.
• Carrying out effective performance management for in the advertised role direct reports.
• Working with in on this listing high net worth on as covered here this listing client meetings as needed for on this listing for this vacancy complex scenarios reviews and for this vacancy consultations.
• Initiate HR workflows for as covered here direct reports when as for this vacancy covered here required e on this listing g disciplinary on this on this listing listing process leave management learning and as covered here on this listing development talent identification and in the advertised role others in consultation with HR.
• Making sure Relationship Officers take accountability in for this vacancy the advertised role on the accuracy and as covered here standard of the documents loan for for this vacancy this vacancy applications ICU checklist and on this listing remaining related documents.
• Signoff every dormant account and every remaining refunds above branch manager limits.
• Control Non performing Assets to for this vacancy inside regulatory and Industry standards.
• Making sure that every for this vacancy Relationship Officers review their on this listing as covered here portfolio in the advertised role on a monthly basis and as covered here on this listing on this listing ensure for this vacancy that every documentation required KYC AML and on this listing Sanctions are up to date escalate every unresolved KYC requirements to the related mandated holders.
• Making sure high standard as covered here knowledgeable service levels in as covered here on this listing branches to in the advertised role exceed customer expectations.
• Contribute and deliver to for as covered here this vacancy the improvement of on this listing in the advertised role in the advertised role for this vacancy the risk profile by on this listing on this listing delivering in the advertised role improved governance risk management controls and as covered here compliance requirements.
• Reviewing incident reports raised from branches and on this listing in the advertised role in the advertised role as covered here take required actions e in as covered here the advertised role g for this vacancy escalation disciplinary action and others.
• Finishing every critical compliance training.
• Drive Relationship Officers performance by as covered here for this vacancy identifying development of as covered here training needs ensure coaching or delivery of in the advertised role for this vacancy training takes place.
• Keep an active and on this listing on this listing accurate records log of as covered here on this listing customers on this listing complains discussions correspondences with in in the advertised role the advertised role clients and in the advertised role for this vacancy provide for this vacancy feedback on unresolved resolved issues.
• Effectively co ordinate client relationships activities with as covered here remaining department inside the bank.
• Understand and manage risks and as covered here for this vacancy risk events incidents related to the role.
• Hold cost center for in the advertised role as covered here network in the advertised role related non branch expenses on this listing like disturbance allowances transportation costs and on this listing others responsible for for this vacancy managing costs inside budgets for these items.
• Developing and communicate an annual plan to as covered here for this vacancy optimize for this vacancy the resources Financial human and as covered here in the advertised role for this vacancy physical as agreed with on this listing on this listing the Business banking Leadership.
• Chasing own development to for this vacancy as covered here increase on this listing personal effectiveness acknowledging strengths and as covered here for this vacancy for this vacancy areas for development.
• Use client feedback to in on this listing the advertised role improve product and as covered here service offering.
• Making sure the region operates in on this listing for this vacancy a compliant manner and for this vacancy adheres to related company and on this listing regulatory requirements to in in the advertised role the advertised role achieve satisfactory grades in as covered here local Group Audits.
• Building a motivated committed and in the advertised role on this listing on this listing focused for this vacancy Branch teams consistently on as covered here this listing delivering creative precise and for this vacancy customer focused service.
• Collaborate cross functionally to for on this listing this vacancy provide high standard of on this listing service delivery.
• Create an empowering environment for for this vacancy as covered here team on this listing members encouraging individual ownership and initiative.
• Create an empowering environment for for this vacancy on this listing direct for this vacancy reports encouraging individual ownership and as covered here for this vacancy for this vacancy initiative and in the advertised role ensure they do the identical for as covered here every staff.
• Work with Risk Department in for this vacancy in the advertised role building awareness and in the advertised role comply with KYC AML Financial Sanctions and in the advertised role Prohibitions of in as covered here the advertised role Business Activity policies for on this listing as covered here the SME Banking Department.
• Proactively and professionally support Relationship officers to for this vacancy as covered here manage client experience by in the advertised role on this listing on this listing providing as covered here appropriate on job training and in the advertised role on this listing coaching on product and support delivery.
• Coordinating local functions community governmental and for this vacancy as covered here as covered here business development activities.
• Advertisement.
• Drive employee development and contact inside the cluster and for for this vacancy this vacancy branch teams that results in as covered here in the advertised role on this listing a high performance climate and culture.
• Carrying out maintain constant dialogue sharing of as covered here information with remaining departments Retail and on this listing in the advertised role on this listing Corporate Credit Corporate Banking in in the advertised role the advertised role SMU ICU Treasury and on this listing Legal.
• Motivate staff and for this vacancy ensure they are recognized via on this listing NBC recognition schemes.
• Involve Head Of SME in as covered here in the advertised role on this listing developing the annual resource and capacity plans.
• Providing value added contact with remaining departments and for this vacancy Product Specialists inside the on this listing bank on assuring in as covered here the advertised role customers for this vacancy applications are effectively in as covered here the advertised role attended as per the Service Level Agreement Service Level Agreement (SLA).
• Monitoring and for this vacancy ensure that every Branch on this listing Key Performance Indicators are achieved.
• Supporting Relationship Officers' sales and on this listing for this vacancy performance targets by for this vacancy proactively monitoring and on this listing as covered here acting in the advertised role on Daily Scorecards Monthly financial and as covered here for this vacancy for this vacancy Operational reviews Call Reports pipeline of business opportunities reports.
• Understand and for as covered here this vacancy articulate aggregated as covered here cluster requirements feedback to in on this listing the advertised role shape in the advertised role the customer proposition and product offering.
• Making sure self development pertaining to in the advertised role as covered here career path to as covered here develop knowledge and skills.
• We offer a range of as covered here on this listing retail business corporate and in the advertised role as covered here investment banking wealth management offerings and services.
• Effective resource management planning for on this listing this vacancy that reflects current and as covered here future business requirements securing as covered here that the correct balance of as covered here on this listing numbers skills and as covered here experience by on this listing as covered here playing an active role in on this listing recruitment and exits of direct reports.
• Taking part in in the advertised role weekly performance review knowledge sharing meetings with as covered here on this listing Branch Managers and in the advertised role Relationship Officers.
• Making sure branch network service excellence via as covered here continuous monitoring of service scores and as covered here in the advertised role develop plans for in the advertised role improvement and as covered here discuss and as covered here agree plans with direct reports.
• Making sure every financial in the advertised role crime matters are for as covered here this vacancy addressed on in the advertised role time e on this for this vacancy listing g annual PEP HRR LR reviews.

Requirements

• Experience Leading Business Unit in on this listing in the advertised role in the advertised role a reputable organization.
• Credit appraisal and risk Management.
• Knowledge of banking and in the advertised role on this listing financial environment in on this listing emerging markets.
• External market awareness.
• High impact communication and presentation skills.
• Cultural and Change Management.
• Well developed strategic perspective and for this vacancy as covered here forward planning ability.
• Bachelor's Degree Business Commerce and on this listing for this vacancy Management in the advertised role Studies Banking Knowledge Meets every of in the advertised role the requirements Customer for on this listing this vacancy Excellence Service in the advertised role Delivery Meets every of on this listing the requirements Digital in the advertised role familiarity Meets every of in the advertised role the requirements Effective communication in the advertised role Basic Meets every of for this vacancy the requirements Experience in a comparable environment Openness to change Meets some of the requirements and would need more development Product and or Service Knowledge Meets all of the requirements Relationship building Meets some of the requirements and would need more development.
• Commercial Effectiveness.
• Strong problem solving skills coupled with for this vacancy in the advertised role decision making ability.
• Operational Risk Management.
• Strong negotiation and influencing skills.
• Strong Financial and Analytical Skills.
• At least 5 years of experience in Leadership and SME areas.
• Resource Management.
• B degree Advance Diploma for on this listing this vacancy Diploma or Equivalent qualification in as covered here in the advertised role for this vacancy Finance Accounting Economics Business for this vacancy Admiration or every remaining related field.
• Excellent relationship building skills the two with in the advertised role internal stakeholders and clients.
• Highly developed networking skills the two for in the advertised role internal and external network.
• Business Development Acumen.
• Driving Customer Experience.
• Leadership, people management and team building skills.
• Commercial or related qualification on this listing on this listing would in the advertised role be a useful extra.

Key skills

• Safety & Compliance Auditing
• Financial Accounting
• Talent Acquisition
• Performance Management
• Sales & Business Development
• Regulatory Compliance
• Fleet & Vehicle Operation

How to apply

Apply through the NBC careers portal for this Relationship Manager SME.

Apply on the NBC site

Common questions

What role is open?

NBC is recruiting a Relationship Manager SME.

Where is the job based?

The post is based in Dar Es Salaam, Tanzania.

When does it close?

The closing date is Oct 15, 2026.

How do I apply?

Submit your application directly on the employer's official portal: Apply on the NBC site