Customer Service Officer at World Vision July 2026
World Vision Tanzania (WVT) Jobs Vacancy, Employment | Dar es Salaam | Full time Jobs. With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of a...
Company: World Vision Tanzania (WVT) Jobs Vacancy, Employment
Location: Dar es Salaam
Type: Full time Jobs
Category: Customer Care Service Jobs
With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
Employee Contract Type:
Local – Fixed Term Employee (Fixed Term)
Job Description:
(10%) Data Entry
· Ensure accurate data entry where Tablet fails
· Ensure approval documents are in place for manual data entry
· Supervise & Confirm Mobile change & ATM registration at the Business Center
· Customer satisfaction
· Problem solving
(20%) Banking activities
Register the bank pay in slips and issue receipts to the respective clients
Initiate cheque payments, and submit to central process.
Does Bank reconciliation
Acknowledges bank correspondence
Sends disbursement sheet to Central processing center,
Physically confirm clients during disbursement, and reports any missing or problematic clients to central processing personnel
Efficiency 20%
Payments and Petty cash management
Petty cash reimbursement, disbursement as per policy
Effect cash and cheque payment s as per authorized, approved or request voucher
Ensure payment of services delivery agents/partners e.g. bills, contractors, labour wages if any
Purchases of office items e.g water, sugar, tea bags, utensils e.t.c
Efficiency
Customer Service15%
Attends customer inquiries
Promotes/markets Savings
Directs customers to respective officer or right channel
Monitors/attends customers’ ATM usage
Register and solve customers’ compliances
Pass right information to customers
Issues marketing tools such as fliers to customer
Reports 10%
Reports to Business Center Manager any reported loss of ATM Card, Mobile Line by the client.
Reports to disbursement officer Missing or problematic clients on the disbursement
Report delivery and loss of assets
Savings Mobilizations 15%
Mobilize, Market and sells savings to clients
Opens savings accounts
Ensure KYC of servings are approved by BCM
(10%) Office Administration
· Keeps under safe custody all clients loan collaterals, files, documents and other valuable items
· Keep documents in hand under custody
· Keep proper documentations of payments
· Post and receive the Business Centre Parcels
· Compile customer complaints and reports to Call Centre Manager
· Does photo copy and printings,
· Keeps business center stationery
· Safety and reputation/ image
KNOWLEDGE, SKILLS AND ABILITIES
List education, knowledge & skills, licenses preferred, and all experiences required to perform this position in a fully competent manner.
Minimum education, training and experience requirements to qualify for the position:
List academic, technical skills or other knowledge required as a minimum qualification for this position.
· Degree Holder in Accounting,
· Must have a clear understanding of data entry and technology
· Very good knowledge and comfort dealing withfinancial information
· Very good analytical & reporting skills
List additional work experience required as a minimum qualification for this position.
· Proficient in Microsoft office application
· Be a good leader
· Very good communication and marketing skills (both written and verbal)
· Model and demonstrate effective Christian leadership and able to lead daily devotions.
CORE CAPABILITIES
Achieving Capabilities:
Achieving quality results & service. Practicing accountability & integrity. Communicating information effectively.
Proven ability to prepare and report various deliverables on time
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Thinking Capabilities:Thinking clearly, deeply and broadly. Understanding the Humanitarian Industry. Understanding World Vision’s mission and operations. Practicing innovation and change.
Leads and manages change process
Able to identify key strategic and market focuses for VFT
Proven problem solver who shows both leadership and delegating skills
Self-Managing Capabilities: Demonstrating Christian values in life and work. Learning for growth and development. Maintaining work/life balance and effectiveness.
Should demonstrate maturity and provide strong spiritual leadership
Continually improving and developing new skills
Should be a role model for other staffs in work/life balance
Relational Capabilities:Building collaborative relationships. Practising gender and cultural diversity. Influencing individuals and groups.
Able to develop strong VFT relationships and Clients
Builds strong teams work
Able to manage the multiple relationships of Staff and Central Processing Centre
Applicant Types Accepted:
Local Applicants Only
How to Apply:
Job type Full-time Job, To submit your application, please follow the link provided below.
How to approach this opportunity
Before applying for Customer Service Officer at World Vision July 2026, review the requirements carefully, tailor your CV to the role, and follow the instructions shown in the advert.
- Identify 2-3 requirements from the advert and make sure they are clearly visible in your CV, cover letter, or application message.
- Prepare a short application message that mentions the exact job title and why you fit the role.
- Keep your phone and email active after applying so you do not miss interview or assessment updates.
Tailor your CV before applying
For Customer Service Officer at World Vision July 2026 at World Vision Tanzania (WVT) Jobs Vacancy, Employment, align your CV with the location and role context: Dar es Salaam.
Questions to prepare for
Before interviewing for Customer Service Officer at World Vision July 2026 - World Vision Tanzania (WVT) Jobs Vacancy, Employment, Dar es Salaam, prepare short answers backed by real examples from your experience.
Why do you think the Customer Service Officer at World Vision July 2026 role is a good fit for you?
Which of your skills best match this position?
Give an example of an achievement or work challenge you solved.
How would you contribute to the organization if selected?
Which requirement in this advert best matches your experience, and what proof can you share?
How do you organize your work and deliver results within deadlines?
View sample application letter Dynamic draft tailored to this job post. Edit it before sending.
Refer to the letter heading above, I am writing to apply for the Customer Service Officer at World Vision July 2026 position at World Vision Tanzania (WVT) Jobs Vacancy, Employment. After reviewing the advertised requirements, I believe my skills, experience, and commitment to professional results make me a strong candidate for this opportunity.
My background has prepared me to contribute effectively in jobs. I can bring relevant experience, strong attention to detail, and the ability to work responsibly with teams, clients, and organizational priorities. In tailoring this application, I would highlight evidence related to World Vision Tanzania (WVT) Jobs Vacancy, Employment | Dar es Salaam | Full time Jobs. With 75 years of experience, our focus is on helping the most v....
I am especially interested in this role because it gives me an opportunity to apply my strengths, support the organization objectives, and continue growing professionally while delivering reliable results.
I have attached my CV and supporting documents for your review. I would appreciate the opportunity to discuss how my qualifications match this position.
Thank you for considering my application.
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