Customer Service Officer job vacancy at UBA
Job snapshot
UBA is hiring a Customer Service Officer job vacancy. The role supports core financial processes and reporting. The post is based in Dar Es Salaam, Tanzania.
| Role | Customer Service Officer job vacancy |
|---|---|
| Employer | UBA |
| Location | Dar Es Salaam, Tanzania |
UBA operates a finance function with reconciliation and reporting at its core.
Role overview
Responsible for maintaining routine contact with as covered here both new and in as covered here the advertised role existing customers to for this vacancy as covered here support as covered here routine account management activities.
Key responsibilities
- Cheque book maintenance & accuracy.
- Expansion in Remittances volume by for this vacancy as covered here as covered here recruiting for this vacancy Western union Money grammes and others.
- Includes securing that every customer accounts for this vacancy are properly documented and as covered here on this listing updated in as covered here accordance with organizational requirements.
- Process standing instructions.
- Account management & reactivation.
- Operational loss level.
- Making sure Digital Banking Equipment Rate for as covered here this vacancy LEO Intenate banking Mobile and as covered here others is done clearly in the advertised role tpo every existing and new clients.
- Print off-cycle customer statements.
- Adherence to Cash on Premises limits.
- Dormant account activations.
- Process customer cheque & card requests.
- Preparing & render reports timely.
- Maintaining up-to-date transaction registers.
- Customer Service Officer at UBA.
- Respond to reference letters.
- Making sure Cross selling of for this vacancy bank Offerings is done on this listing i e on this on this listing listing Money grammes Western agency for in the advertised role this vacancy banking P as covered here O S FX and others.
- No./Value of Branch Frauds.
- Providing the referrals for on this listing as covered here new account opened and in the advertised role on this listing provide for this vacancy debit card closed Referals.
- Carrying out Dormant account on this listing activations at your branch to in the advertised role as covered here achieve acceptable level.
- Number of in in the advertised role the advertised role out in the advertised role standing account opening on as covered here this listing documentation not duly by for this vacancy designated officer.
- Making sure effective & service delivery to customers.
- Making sure effective efficient implementation of on this listing in the advertised role on this listing bank wide policies with for for this vacancy this vacancy respect to branch operations.
- Rise Digital Banking Equipment Rate.
- Job objective(s).
- Acknowledge MICR cheque issued on the system.
- Number of in the advertised role as covered here customer for this vacancy complaint customer satisfaction on as covered here this listing surveys as administered by on this listing SOW's and others.
- Making sure zero fraud/error rates.
- Making sure prompt TAT in for this vacancy line with service level.
- Number of policy breaches/regulatory infractions.
- Maintaining customer-friendly disposition.
- Department/unit: OPERATION.
- Render statements to customers.
- Making sure effective utilization of physical assets.
- Maintenance of agreed TAT in on this listing for this vacancy line with for this vacancy defined service level.
- Reviewing account opening documents & ensure opening.
- Additionally I provide customers with in the advertised role for this vacancy clear and for this vacancy information to in the advertised role as covered here enhance their awareness and on this listing grasp of the bank's offerings and for this vacancy support helping them make informed financial decisions.
- Sale of VPP, Pre paid cards.
- Cross selling of bank Products.
- Audit and Inspection Report ratings of branches.
- Making sure adequate controls over records.
Requirements
- Familiarity with Customer Services.
- Credit passes in Mathematics and as covered here English Language This as for this vacancy well covers applicants must as covered here as well possess a minimum of on this listing for this vacancy five as covered here 5 O'Level credits obtained in as covered here as covered here not more than two sittings.
- Functionally reports: Customer Service Manager.
- Selling skills.
- Good Knowledge and understanding of banking operations.
- Basic product knowledge.
- Paying attention to details.
- Familiarity with the operational credit and for this vacancy as covered here regulatory in the advertised role risks facing the business.
- Smart appearance.
- Good interpersonal skills.
- Good communication skills.
- Good Control Sense.
- Excellent customer service orientation.
- High level of integrity.
- Fast & error free processing.
- Administratively reports to identical as above.
- Good Products Knowledge.
- Degree with a minimum of for this vacancy on this listing Second as covered here Class Lower Division on in the advertised role this listing or its as covered here equivalent from a recognized and as covered here for this vacancy for this vacancy accredited university.
- Problem solving abilities.
Key skills
- Safety & Compliance Auditing
- Financial Reconciliation
- Banking Operations
- Customer Relationship Management
- Regulatory Compliance
How to apply
Apply through the UBA careers portal for this Customer Service Officer job vacancy.
Common questions
- What role is open?
- UBA is recruiting a Customer Service Officer job vacancy.
- Where is the job based?
- The post is based in Dar Es Salaam, Tanzania.
- How do I apply?
- Submit your application directly on the employer's official portal: Apply on the UBA site
Jobconnect application guidance
Before applying for Customer Service Officer job vacancy, review the requirements carefully, tailor your CV to the role, and follow the instructions shown in the advert.
- Identify 2-3 requirements from the advert and make sure they are clearly visible in your CV, cover letter, or application message.
- Prepare a short application message that mentions the exact job title and why you fit the role.
- Keep your phone and email active after applying so you do not miss interview or assessment updates.
CV hints for this job
For Customer Service Officer job vacancy at UBA, align your CV with the location and role context: Dar Es Salaam, Tanzania.
Interview preparation
Jobconnect practice questions, not confirmed employer interview questions. Base your answers on your own experience.
Advert requirement: Degree with a minimum of for this vacancy on this listing Second as covered here Class Lower Division on in the advertised role this listing or its as covered here equivalent from a recognized and as covered here for this vacancy for this vacancy accredited university. How does your education or training match this requirement? Give the exact qualification, institution and completion status. Do not assume an alternative qualification is accepted.
Advert requirement: High level of integrity. How would you demonstrate this requirement using a specific example from your work or training? Describe the task, your actions, relevant tools and outcome. Be clear about anything you have not yet done.
Advert requirement: Paying attention to details. How would you demonstrate this requirement using a specific example from your work or training? Describe the task, your actions, relevant tools and outcome. Be clear about anything you have not yet done.
Advert requirement: Basic product knowledge. How would you demonstrate this requirement using a specific example from your work or training? Describe the task, your actions, relevant tools and outcome. Be clear about anything you have not yet done.
Advert requirement: Smart appearance. How would you demonstrate this requirement using a specific example from your work or training? Describe the task, your actions, relevant tools and outcome. Be clear about anything you have not yet done.
General practice What would you want the employer to clarify about this advert? Prepare a question about something genuinely unstated. Do not assume pay, benefits or working arrangements.
General practice What would you need to learn to perform this role well? Explain any gap honestly and the practical steps you would take to learn.
View sample application letter Dynamic draft tailored to this job post. Edit it before sending.
Enter your applicant details
The preview and downloaded Word letter update as you type.
Refer to the letter heading above, I am writing to apply for the Customer Service Officer job vacancy position. After reviewing the advertised requirements, I believe my skills, experience, and commitment to professional results make me a strong candidate for this opportunity.
My background has prepared me to contribute effectively in work relevant to Customer Service Officer job vacancy. I can bring relevant experience, strong attention to detail, and the ability to work responsibly with teams, clients, and organizational priorities. In tailoring this application, I would highlight evidence related to Key skills How to apply shared questions High level of as covered here integrity Paying attention to as covered here details Degree with a minimum of.
I am especially interested in this role because it gives me an opportunity to apply my strengths, support the organization objectives, and continue growing professionally while delivering reliable results.
I have attached my CV and supporting documents for your review. I would appreciate the opportunity to discuss how my qualifications match this position.
Thank you for considering my application.
How to apply for this job
For Customer Service Officer job vacancy, use the method in this advert.
- Open the official application page: https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fwww.jobwebtanzania.com%2Fjobs%2Fcustomer-service-officer-job-vacancy-at-uba%2F.
- Create or log into your candidate account and complete the form for Customer Service Officer job vacancy at UBA.
- Upload your CV and the required documents, then submit. Apply as soon as possible.
- Never pay for a form, interview, medical check, or job offer.
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