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Head Digital Platforms & Channels Support at CRDB Bank (July 2026)

The Head Digital Platforms & Channels Support is responsible for leading the strategy, implementation, second-level support, and continuous improvement of all digital banking channels, card platforms, and integration architectures across CR...

Jul 27, 2026 - 08:06

Jul 27, 2026 - 15:25

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Head Office, Dar es Salaam, Tanzania Full-time Deadline: Aug 5, 2026

Head Digital Platforms & Channels Support

CRDB Bank

Job Overview

Organization: CRDB Bank Plc
Position: Head Digital Platforms & Channels Support
Number of Openings: 1
Reporting Line: Director of ICT
Location: Head Office, Dar es Salaam, Tanzania
Department: ICT Department
Employment Terms: Permanent
Application Deadline: 05 August 2026

Job Purpose

The Head Digital Platforms & Channels Support is responsible for leading the strategy, implementation, second-level support, and continuous improvement of all digital banking channels, card platforms, and integration architectures across CRDB Bank.

This role oversees high availability, resilience, and security for Internet Banking, Mobile Banking, Agency Banking, USSD, ATM/POS switches, and card management systems (Debit, Credit, Prepaid). Additionally, the position drives the design and governance of integration platforms (ESB, APIs, microservices), ensuring seamless connectivity between core banking systems, fintech ecosystems, third-party providers, and international payment networks (Visa, Mastercard, UnionPay, RuPay).

Key Responsibilities

1. Digital Channels Strategy & Operations

Lead the strategy, roadmap, availability, performance, and continuous improvement of all digital channels, aligning with CRDB’s digital transformation goals.
Drive customer experience, adoption, and performance across Mobile Banking, Internet Banking, Agency Banking, Corporate Digital Banking, Merchant Portals, and Open Banking.
Ensure 24×7 operational support, proactive observability, incident resolution, capacity planning, and business continuity across all digital platforms.

2. Card & Payment Platforms Governance

Provide strategic oversight for card management systems, ATM/POS switching platforms, and card production systems.
Lead integration and certification activities with national switches, regional payment ecosystems, and international card schemes (Visa, Mastercard, UnionPay, RuPay).
Drive adoption of emerging payment technologies, including Embedded Finance, Digital Wallets, QR Payments, and Instant Payments.

3. Integration, Architecture & Innovation

Oversee Enterprise Service Bus (ESB), API Management, and Open Banking platforms while promoting an API-first and microservices architecture.
Establish integration governance standards to ensure secure connectivity across core banking systems, fintech partners, government portals, and regional subsidiaries.
Lead proof-of-concepts (PoCs) and innovation initiatives (including AI-enabled customer services) to drive operational efficiency and business growth.

4. Governance, Security & Vendor Management

Embed security-by-design and maintain compliance with SDLC, DevSecOps, PCI-DSS, data protection regulations, card scheme rules, and Bank of Tanzania (BoT) guidelines.
Manage CAPEX/OPEX budgets and optimize technology costs through platform consolidation, automation, and rationalization.
Oversee strategic relationships with vendors, fintechs, and service providers, ensuring SLA compliance and service quality.
Build and mentor a high-performing ICT team through talent development, succession planning, and performance management.

Educational & Professional Qualifications

Required Education

Bachelor’s Degree: ICT, Computer Science, Information Systems, Software Engineering, Computer Engineering, or a related field.
Master’s Degree: Computer Science, Information Technology, Software Engineering, Telecommunications, Business Information Systems, or a related field.

Required Experience

Minimum of 7 years of experience in Banking Technology or Digital Banking environments.
Minimum of 3 years in a Senior Management position leading Digital Channels, Payments, Integrations, or Cards platforms.
Proven experience managing large-scale digital ecosystems across multiple markets or regional subsidiaries.
Demonstrated experience supporting Mobile/Internet Banking, API Gateways, Card Switches (ATM/POS), and Open Banking ecosystems.

Preferred Certifications & Technical Skills

Certifications (Added Advantage): ITIL/COBIT, ISO 27001/PCI-DSS, TOGAF, PMP/PRINCE2, Agile/Scrum, CISM, or CISSP.
Technical Mastery: Cloud-native platforms, containerization (Kubernetes, Rancher), API Gateways, Enterprise Integration Platforms (ESB), and DevSecOps practices.
Leadership & Strategy: Executive-level stakeholder management, vendor negotiation, crisis management, and financial/budget management.

Commitment to Diversity & Fraud Warning

Equal Opportunity & Sustainability

CRDB Bank is dedicated to upholding Sustainability and ESG practices. The Bank fosters an inclusive workplace and strongly encourages applications from qualified women and persons with disabilities.

Recruitment Fraud Disclaimer

CRDB Bank does not charge any fees at any stage of the recruitment process (application, interview, processing). Any request for payment should be treated as fraudulent and immediately disregarded.

Note: Only shortlisted candidates will be contacted.

How to Apply

Interested and qualified candidates should submit their application through the official CRDB Bank career site before the deadline.

CLICK HERE TO APPLY

Application Deadline: 05 August 2026

Jobconnect application guidance

How to approach this opportunity

Before applying for Head Digital Platforms & Channels Support at CRDB Bank (July 2026), review the requirements carefully, tailor your CV to the role, and follow the instructions shown in the advert before Aug 5, 2026.

1 Match your CV Highlight the skills, qualifications, and achievements that directly relate to this role. Avoid sending a generic CV.

2 Apply safely Use the application instructions provided in the advert. Never pay money to get a job, interview, or application form.

3 Prepare evidence Keep certificates, references, portfolio links, and measurable work examples ready before submitting.

4 Track your application Note the location: Head Office, Dar es Salaam, Tanzania. Save the job, record the deadline, and follow up only through official channels.

Quick readiness check

For finance roles, highlight accuracy, reporting tools, cash handling, compliance, risk control, and measurable results.
Prepare a short application message that mentions the exact job title and why you fit the role.
Keep your phone and email active after applying so you do not miss interview or assessment updates.

CV hints for this job

Tailor your CV before applying

For Head Digital Platforms & Channels Support at CRDB Bank (July 2026), align your CV with the location and role context: Head Office, Dar es Salaam, Tanzania.

Professional summary Start with a short summary that mentions the target role, your strongest matching experience, and the value you bring.

Key skills Add 6-10 skills that match the advert. Avoid unrelated skills that distract from the role.

Experience bullets Show accuracy, compliance, reconciliation, reporting, cash handling, risk control, and financial tools used.

Proof of fit Add measurable results such as reduced errors, processed volumes, recovered amounts, or reporting frequency.

Possible CV keywords: Digital Platforms Channels Support Strategy Operations

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Interview preparation

Questions to prepare for

Before interviewing for Head Digital Platforms & Channels Support at CRDB Bank (July 2026), Head Office, Dar es Salaam, Tanzania, prepare short answers backed by real examples from your experience.

Describe your experience with financial accuracy, reconciliation, reporting, or cash handling.

How do you ensure compliance and reduce errors in financial work?

Give an example of a report, system, or data you used to improve decisions.

How would you handle a difficult customer, loan, or recovery case professionally?

What steps would you take if you found a difference in accounts, payments, or financial records?

How do you protect customer or company confidentiality in finance-related work?

Prepare measurable finance results Review compliance examples Know tools and reports you have used

AL View sample application letter Dynamic draft tailored to this job post. Edit it before sending.

Use this as a starting point only. Replace placeholders with your real details, add your strongest achievements, and match the final wording to the employer instructions.

YOUR NAME,

YOUR POSTAL ADDRESS,

HEAD OFFICE, DAR ES SALAAM, TANZANIA.

JULY 28, 2026.

THE HUMAN RESOURCES MANAGER,

RECRUITMENT OFFICE,

HEAD OFFICE, DAR ES SALAAM, TANZANIA.

Dear Sir/Madam,

RE: APPLICATION FOR HEAD DIGITAL PLATFORMS & CHANNELS SUPPORT AT CRDB BANK (JULY 2026)

Refer to the letter heading above, I am writing to apply for the Head Digital Platforms & Channels Support at CRDB Bank (July 2026) position. After reviewing the advertised requirements, I believe my skills, experience, and commitment to professional results make me a strong candidate for this opportunity.

My background has prepared me to contribute effectively in jobs. I can bring relevant experience, strong attention to detail, and the ability to work responsibly with teams, clients, and organizational priorities. In tailoring this application, I would highlight evidence related to The Head Digital Platforms & Channels Support is responsible for leading the strategy, implementation, second-level support, and continuous improvemen....

I am especially interested in this role because it aligns with responsibilities such as 1. Digital Channels Strategy & Operations Lead the strategy, roadmap, availability, performance, and continuous improvement of all digital channels, aligning with CRDB’s .... I am confident that my ability to learn quickly, communicate clearly, and deliver dependable work would support the goals of the organization.

I have attached my CV and supporting documents for your review. I would appreciate the opportunity to discuss how my qualifications match this position before the application deadline of Aug 5, 2026.

Thank you for considering my application.

Yours faithfully,

___________________

(Insert your handwritten signature here)

YOUR NAME

Phone: YOUR PHONE NUMBER | Email: YOUR EMAIL ADDRESS

YOUR NAME,
YOUR POSTAL ADDRESS,
HEAD OFFICE, DAR ES SALAAM, TANZANIA.
JULY 28, 2026.

THE HUMAN RESOURCES MANAGER,
RECRUITMENT OFFICE,
HEAD OFFICE, DAR ES SALAAM, TANZANIA.

Dear Sir/Madam,

RE: APPLICATION FOR HEAD DIGITAL PLATFORMS & CHANNELS SUPPORT AT CRDB BANK (JULY 2026)

Refer to the letter heading above, I am writing to apply for the Head Digital Platforms & Channels Support at CRDB Bank (July 2026) position. After reviewing the advertised requirements, I believe my skills, experience, and commitment to professional results make me a strong candidate for this opportunity.

My background has prepared me to contribute effectively in jobs. I can bring relevant experience, strong attention to detail, and the ability to work responsibly with teams, clients, and organizational priorities. In tailoring this application, I would highlight evidence related to The Head Digital Platforms & Channels Support is responsible for leading the strategy, implementation, second-level support, and continuous improvemen....

I am especially interested in this role because it aligns with responsibilities such as 1. Digital Channels Strategy & Operations
Lead the strategy, roadmap, availability, performance, and continuous improvement of all digital channels, aligning with CRDB’s .... I am confident that my ability to learn quickly, communicate clearly, and deliver dependable work would support the goals of the organization.

I have attached my CV and supporting documents for your review. I would appreciate the opportunity to discuss how my qualifications match this position before the application deadline of Aug 5, 2026.

Thank you for considering my application.

Yours faithfully,

___________________
(Insert your handwritten signature here)

YOUR NAME
Phone: YOUR PHONE NUMBER | Email: YOUR EMAIL ADDRESS

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