Senior Credit Operations Officer– Wholesale, Syndication and SMEs
NMB Bank Plc | Head Office
Position
Company
NMB Bank Plc
Location
Head Office
Job Purpose
To ensure timely and accurate disbursement of secured retail and wholesale loans in line with credit policies and procedures, while minimizing risk, maintaining loan book quality, supporting the Manager in daily unit operations, dual authorization, and enhancing customer satisfaction through compliance with agreed service levels.
Main Responsibilities
Support the Manager in ensuring the daily logs of disbursement is done as per SLA.
In absence of the Manager, distribute logs of pending to the team and ensure disbursement is done in accordance with credit policy and accuracy.
Advice the Management on gaps and arrears that need improvement to attain efficiency and accuracy within the unit.
Review submitted drawdowns and ensure completed before disbursement.
Create, extend and amend all Overdraft (OD) limits as per credit approval and customer requests.
Review and first level authorize entries within the unit that need duo authorization in the core banking system.
On daily basis, ensure that disbursement of all loans submitted from the business are done within agreed SLA.
In absence of the Manager, review all application drawdowns that are received for disbursement and allocate them to officers.
Verify and ensure customer data are correctly captured in core banking system and loan management system for first level approval.
Regular review of the existing disbursement check list and advice the Manager on gaps or improvement.
Timely posting of liquidation amount received from collection and SAM team ensuring our NPL is managed.
Timely amendment of accounts wrongly booked and approved for amendment from credit administration, business banking and consumer banking.
Timely reporting of suspicious transactions, applications, risk events and incidences as per the procedure.
Coaching junior Officers and new recruited Officers from branch network on the controls and proper validation of credit applications before submission for disbursement.
Review and Data capturing for the credit card limit creation after approval from Credit.
Knowledge and Skills
Operational understanding of the loan circle, NMB lending policies and loan products,
Technical - Computer literacy (Excel application is crucial), Core banking system.
Behavioral - Data analysis, Time Management, Teamwork, attention to details, accuracy, result oriented and adaptability.
Qualifications and Experience
Bachelor's degree in Banking, Finance, Commerce, Accounting, Economics or related fields.
Master's degree in business studies is an added advantage
Banking certification(s) is an added advantage
Banking experience of more than 3 years in Wholesale, SMEs & Syndication and Retail Credit Operations
Experience in loans is an added advantage
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.
How to approach this opportunity
Before applying for Senior Credit Operations Officer– Wholesale, Syndication and SMEs, review the requirements carefully, tailor your CV to the role, and follow the instructions shown in the advert.
- For finance roles, highlight accuracy, reporting tools, cash handling, compliance, risk control, and measurable results.
- Prepare a short application message that mentions the exact job title and why you fit the role.
- Keep your phone and email active after applying so you do not miss interview or assessment updates.
Tailor your CV before applying
For Senior Credit Operations Officer– Wholesale, Syndication and SMEs at NMB Bank Plc, align your CV with the location and role context: Head Office.
Questions to prepare for
Before interviewing for Senior Credit Operations Officer– Wholesale, Syndication and SMEs - NMB Bank Plc, Head Office, prepare short answers backed by real examples from your experience.
Describe your experience with financial accuracy, reconciliation, reporting, or cash handling.
How do you ensure compliance and reduce errors in financial work?
Give an example of a report, system, or data you used to improve decisions.
How would you handle a difficult customer, loan, or recovery case professionally?
What steps would you take if you found a difference in accounts, payments, or financial records?
How do you protect customer or company confidentiality in finance-related work?
View sample application letter Dynamic draft tailored to this job post. Edit it before sending.
Refer to the letter heading above, I am writing to apply for the Senior Credit Operations Officer– Wholesale, Syndication and SMEs position at NMB Bank Plc. After reviewing the advertised requirements, I believe my skills, experience, and commitment to professional results make me a strong candidate for this opportunity.
My background has prepared me to contribute effectively in nmb careers. I can bring relevant experience, strong attention to detail, and the ability to work responsibly with teams, clients, and organizational priorities. In tailoring this application, I would highlight evidence related to Bachelor's degree in Banking, Finance, Commerce, Accounting, Economics or related fields. Master's degree in business studies is an added advantage Ba....
I am especially interested in this role because it aligns with responsibilities such as Support the Manager in ensuring the daily logs of disbursement is done as per SLA. In absence of the Manager, distribute logs of pending to the team and ensure disburseme.... I am confident that my ability to learn quickly, communicate clearly, and deliver dependable work would support the goals of the organization.
I have attached my CV and supporting documents for your review. I would appreciate the opportunity to discuss how my qualifications match this position.
Thank you for considering my application.
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