Tele sales & Digital Support Manager
National Bank of Commerce Ltd | Head Office NBC | Full time | Deadline: September 12, 2026
Jobconnect analysis
The requirements below come from this advert. The accompanying CV suggestions are Jobconnect advice, not additional employer requirements.
Selected requirements and CV evidence
| Advertised requirement | Suggested evidence, if applicable |
|---|---|
| Bachelor’s degree in Banking, Finance, Business Administration, Marketing, Information Systems, or related field. | Give the exact qualification, institution and completion status. If your qualification differs, check whether the employer accepts an equivalent. |
| Minimum of 5–7 years’ experience in banking operations, telesales, digital banking support, or contact center management. | List relevant roles with month and year dates, and describe the work that matches this experience requirement. Do not count overlapping roles twice. |
| Bachelors Degree and Professional Qualifications - Business, Commerce and Management Studies, Commercial mindset - Junior (Meets all of the requirements), Customer Excellence - Service Delivery (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication - Basic (Meets all of the requirements), Experience in a similar environment at junior specialist level, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Sales Management (Meets all of the requirements) | Give the exact qualification, institution and completion status. If your qualification differs, check whether the employer accepts an equivalent. |
| Professional certifications in digital banking, customer experience, sales, or contact center management are an added advantage. | Choose a real example matching this specific requirement. Explain your task, your own action and the outcome; include tools or scale only where you can substantiate them. |
| Strong understanding of retail banking products, lending, and digital financial services. | Choose a real example matching this specific requirement. Explain your task, your own action and the outcome; include tools or scale only where you can substantiate them. |
| Proven experience in managing sales and customer support teams within a banking environment. | Choose a real example matching this specific requirement. Explain your task, your own action and the outcome; include tools or scale only where you can substantiate them. |
| Knowledge & Skills: | Choose a real example matching this specific requirement. Explain your task, your own action and the outcome; include tools or scale only where you can substantiate them. |
| Retail banking and digital banking knowledge | Choose a real example matching this specific requirement. Explain your task, your own action and the outcome; include tools or scale only where you can substantiate them. |
Application readiness checklist
- Advertised closing date: Sep 12, 2026. Check the employer instructions for the closing time.
- Use the application channel linked in this advert and check that the role and employer match before sending documents.
Position
Company
National Bank of Commerce Ltd
Location
Head Office NBC
Employment Type
Full time
Application Deadline
September 12, 2026
Job ID
R-15988446
NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
Job Summary
To lead and manage tele sales and digital support operations by driving customer acquisition, sales conversion, service excellence, and digital channel adoption. The role is responsible for optimizing customer engagement through contact center platforms, digital support channels, and proactive sales initiatives to achieve business growth, portfolio expansion, and enhanced customer experience.Job Description
Key Accountabilities
Accountability: Tele sales Strategy & Revenue Growth (30%)
- Develop and execute tele sales strategies aligned with business growth objectives.
- Drive acquisition of new customers and growth of retail banking products through outbound and inbound sales campaigns.
- Monitor sales conversion rates and implement initiatives to improve productivity and performance.
- Identify opportunities for cross-selling and upselling across customer segments.
- Manage tele sales pipelines and ensure achievement of monthly and annual sales targets.
- Coordinate targeted campaigns for loans, deposits, cards, digital products, and other banking solutions.
- Support digital loan onboarding
Accountability: Digital Support & Customer Experience (30%)
- Oversee customer support across mobile banking app, internet banking, agency banking, ATM, cards, and USSD channels.
- Drive onboarding and activation of customers onto digital banking platforms.
- Improve digital adoption and migration from branch transactions to self-service channels.
- Ensure prompt resolution of customer issues related to digital banking access, failed transactions, login issues, and service disruptions.
- Monitor digital channel performance and customer usage trends to improve customer experience.
- Support rollout and adoption of new digital products and functionalities.
- Work closely with IT and digital teams to resolve system-related issues and improve service uptime.
- Promote financial literacy and customer awareness on digital banking service
Accountability: Operational Efficiency & Process Improvement (20%)
- Develop and implement operational procedures, scripts, and workflow controls for telesales and support operations.
- Monitor operational performance and implement continuous improvement initiatives.
- Utilize data analytics and dashboards to monitor productivity, customer trends, and sales performance.
- Ensure efficient workforce planning, scheduling, and resource utilization.
- Identify automation opportunities to improve customer engagement and operational efficiency.
- Drive digitization initiatives to enhance customer convenience and reduce operational costs.
Accountability: Team Leadership & Capability Development (10%)
- Lead, coach, and develop telesales and digital support teams to achieve high performance.
- Set clear performance objectives and conduct regular performance reviews.
- Build a high-performance, customer-centric, and sales-driven culture.
- Conduct regular product knowledge and customer service training sessions.
- Mentor staff on customer engagement, objection handling, and digital banking support.
- Drive employee engagement and succession planning within the unit
Accountability: Stakeholder Management & Collaboration (10%)
- Collaborate with product, operations, marketing, credit, IT, and branch teams to drive business initiatives.
- Support implementation of campaigns, product launches, and customer engagement programs.
- Provide management reports and business insights on sales performance, customer behavior, and service trends.
- Engage with external vendors and technology partners supporting contact center and digital banking operations.
Education and Experience Required
- Bachelor’s degree in Banking, Finance, Business Administration, Marketing, Information Systems, or related field.
- Professional certifications in digital banking, customer experience, sales, or contact center management are an added advantage.
- Minimum of 5–7 years’ experience in banking operations, telesales, digital banking support, or contact center management.
- Strong understanding of retail banking products, lending, and digital financial services.
- Proven experience in managing sales and customer support teams within a banking environment.
Knowledge & Skills:
- Retail banking and digital banking knowledge
- Lending and liability product knowledge
- Strong sales and negotiation skills
- Customer experience management
- Contact center operations management
Competencies:
- Excellent communication and stakeholder management
- Problem-solving and decision-making ability
- Performance management and coaching capability
Qualifications
Bachelors Degree and Professional Qualifications - Business, Commerce and Management Studies, Commercial mindset - Junior (Meets all of the requirements), Customer Excellence - Service Delivery (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication - Basic (Meets all of the requirements), Experience in a similar environment at junior specialist level, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Sales Management (Meets all of the requirements)Jobconnect application guidance
Before applying for Tele sales & Digital Support Manager, review the requirements carefully, tailor your CV to the role, and follow the instructions shown in the advert before Sep 12, 2026.
- Identify 2-3 requirements from the advert and make sure they are clearly visible in your CV, cover letter, or application message.
- Prepare a short application message that mentions the exact job title and why you fit the role.
- Keep your phone and email active after applying so you do not miss interview or assessment updates.
CV hints for this job
For Tele sales & Digital Support Manager at National Bank of Commerce Ltd, align your CV with the location and role context: Head Office NBC.
Interview preparation
Jobconnect practice questions, not confirmed employer interview questions. Base your answers on your own experience.
Advert requirement: Bachelor’s degree in Banking, Finance, Business Administration, Marketing, Information Systems, or related field. How does your education or training match this requirement? Give the exact qualification, institution and completion status. Do not assume an alternative qualification is accepted.
Advert requirement: Minimum of 5–7 years’ experience in banking operations, telesales, digital banking support, or contact center management. Which roles or assignments demonstrate the experience requested here? Explain the dates, your responsibility, your actions and the outcome. Do not count overlapping periods twice.
Advert requirement: Professional certifications in digital banking, customer experience, sales, or contact center management are an added advantage. What relevant experience or training could you discuss for this non-mandatory criterion? Treat this as optional, not a new eligibility rule. Be honest about experience you do not have.
Advert requirement: Strong understanding of retail banking products, lending, and digital financial services. How would you demonstrate this requirement using a specific example from your work or training? Describe the task, your actions, relevant tools and outcome. Be clear about anything you have not yet done.
Advert requirement: Proven experience in managing sales and customer support teams within a banking environment. Which roles or assignments demonstrate the experience requested here? Explain the dates, your responsibility, your actions and the outcome. Do not count overlapping periods twice.
General practice What would you want the employer to clarify about this advert? Prepare a question about something genuinely unstated. Do not assume pay, benefits or working arrangements.
General practice What would you need to learn to perform this role well? Explain any gap honestly and the practical steps you would take to learn.
View sample application letter Dynamic draft tailored to this job post. Edit it before sending.
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Refer to the letter heading above, I am writing to apply for the Tele sales & Digital Support Manager position. After reviewing the advertised requirements, I believe my skills, experience, and commitment to professional results make me a strong candidate for this opportunity.
My background has prepared me to contribute effectively in work relevant to Tele sales & Digital Support Manager. I can bring relevant experience, strong attention to detail, and the ability to work responsibly with teams, clients, and organizational priorities. In tailoring this application, I would highlight evidence related to Bachelor’s degree in Banking, Finance, Business Administration, Marketing, Information Systems, or related field. Professional certifications in digit.
I am especially interested in this role because it aligns with responsibilities such as Accountability: Tele sales Strategy & Revenue Growth (30%) Develop and execute tele sales strategies aligned with business growth objectives. Drive acquisition of new cus.... I am confident that my ability to learn quickly, communicate clearly, and deliver dependable work would support the goals of the organization.
I have attached my CV and supporting documents for your review. I would appreciate the opportunity to discuss how my qualifications match this position before the application deadline of Sep 12, 2026.
Thank you for considering my application.
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