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Customer Journey and Experience Officer job at Mixx by Yas

Job Description Mixx is hiring Customer Journey and Experience Officer. Qualification Bachelor’s degree is required, preferred in Business Administration Experience Minimum of 2 years’ relevant experience with good knowledge of the mobile money industry, customer care, and customer relationship management. Location Dar Es Salaam Core responsibilities Ensure new user journeys align with organizational standards. Review […]

Sep 9, 2026 - 17:09

Sep 10, 2026 - 12:30

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Mixx by Yas Dar Es Salaam, Tanzania Full-Time Deadline: Sep 10, 2026

Jobconnect analysis

The requirements below come from this advert. The accompanying CV suggestions are Jobconnect advice, not additional employer requirements.

Selected requirements and CV evidence

Advertised requirement	Suggested evidence, if applicable
Bachelor’s degree is required, preferred in Business Administration	Give the exact qualification, institution and completion status. If your qualification differs, check whether the employer accepts an equivalent.
Minimum of 2 years’ relevant experience with good knowledge of the mobile money industry, customer care, and customer relationship management.	List relevant roles with month and year dates, and describe the work that matches this experience requirement. Do not count overlapping roles twice.

Application readiness checklist

Advertised closing date: Sep 10, 2026. Check the employer instructions for the closing time.
Use the application channel linked in this advert and check that the role and employer match before sending documents.

Jobconnect analysis based on the vacancy facts and role requirements. Always use the employer's application instructions as the final authority.

Mixx is hiring

Customer Journey and Experience Officer.

Qualification

Bachelor’s degree is required, preferred in Business Administration

Experience

Minimum of 2 years’ relevant experience with good knowledge of the mobile money industry, customer care, and customer relationship management.

Location

Dar Es Salaam

Core responsibilities

Ensure new user journeys align with organizational standards.
Review and optimize customer journey to improve usability and adoption.
Develop and maintain customer journey maps across all channels.
Identify pain points and recommend customer experience improvements.
Partner with the CEX team to design customer-focused journey strategies.
Apply service design principles to enhance customer interactions.
Collaborate with business units to ensure a consistent customer experience.
Leverage customer insights to drive process and service improvements.
Conduct customer research to understand behaviors, needs, and expectations.
Analyze journey performance using CRM, analytics, and customer feedback data.
Prepare KPI reports on customer engagement and satisfaction.
Lead usability testing, monitor customer sentiment, and drive continuous improvements.

Core Comptencies

Customer Experience & Journey Management
Customer-Centric Mindset
Analytical Thinking & Problem Solving
Customer Research & Insights Analysis
Service Design & Process Improvement
Stakeholder Management & Cross-Functional Collaboration
Results Orientation & Continuous Improvement

At Mixx, we believe that diversity is a source of strength. When candidates have equal skills, we encourage female applicants and actively work to create a fair, inclusive and stimulating professional environment for everyone.

Joining Mixx by Yas means becoming part of a fintech company belonging to the AXIAN Group, a pan-African player operating in five African countries. You will be working in a fast-growing fintech company driven by a culture of innovation, agility and impact. Our young, passionate and ambitious teams are shaping the financial services of tomorrow every day.

If this description corresponds to you, grow with us by applying before September 14, 2026

Jobconnect application guidance

Before applying for Customer Journey and Experience Officer job at Mixx by Yas, review the requirements carefully, tailor your CV to the role, and follow the instructions shown in the advert before Sep 10, 2026.

1 Match your CV Highlight the skills, qualifications, and achievements that directly relate to this role. Avoid sending a generic CV.

2 Apply safely Use the application instructions provided in the advert. Never pay money to get a job, interview, or application form.

3 Prepare evidence Keep certificates, references, portfolio links, and measurable work examples ready before submitting.

4 Track your application Note the location: Dar Es Salaam, Tanzania. Save the job, record the deadline, and follow up only through official channels.

Quick readiness check

Identify 2-3 requirements from the advert and make sure they are clearly visible in your CV, cover letter, or application message.
Prepare a short application message that mentions the exact job title and why you fit the role.
Keep your phone and email active after applying so you do not miss interview or assessment updates.

CV hints for this job

For Customer Journey and Experience Officer job at Mixx by Yas, align your CV with the location and role context: Dar Es Salaam, Tanzania.

Professional summary Start with a short summary that mentions the target role, your strongest matching experience, and the value you bring.

Key skills Add 6-10 skills that match the advert. Avoid unrelated skills that distract from the role.

Experience bullets Move the most relevant skills, qualifications, and achievements for this post into your profile summary.

Proof of fit Replace generic duties with results, tools used, number of people served, targets met, or problems solved.

Possible CV keywords: Customer Journey Officer Bachelor Degree Required

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Interview preparation

Jobconnect practice questions, not confirmed employer interview questions. Base your answers on your own experience.

Advert requirement: Bachelor’s degree is required, preferred in Business Administration How does your education or training match this requirement? Give the exact qualification, institution and completion status. Do not assume an alternative qualification is accepted.

Advert requirement: Minimum of 2 years’ relevant experience with good knowledge of the mobile money industry, customer care, and customer relationship management. Which roles or assignments demonstrate the experience requested here? Explain the dates, your responsibility, your actions and the outcome. Do not count overlapping periods twice.

General practice What would you want the employer to clarify about this advert? Prepare a question about something genuinely unstated. Do not assume pay, benefits or working arrangements.

General practice What would you need to learn to perform this role well? Explain any gap honestly and the practical steps you would take to learn.

General practice Describe a time you worked with others to solve a problem. Distinguish your own contribution from the team outcome.

AL View sample application letter Dynamic draft tailored to this job post. Edit it before sending.

Use this as a starting point only. Replace placeholders with your real details, add your strongest achievements, and match the final wording to the employer instructions.

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YOUR NAME,

PHYSICAL ADDRESS (E.G. MOROGORO, TANZANIA).

SEPTEMBER 10, 2026.

THE HUMAN RESOURCES MANAGER,

MIXX BY YAS,

DAR ES SALAAM, TANZANIA.

Dear Sir/Madam,

RE: APPLICATION FOR CUSTOMER JOURNEY AND EXPERIENCE OFFICER JOB AT MIXX BY YAS

Refer to the letter heading above, I am writing to apply for the Customer Journey and Experience Officer job at Mixx by Yas position. After reviewing the advertised requirements, I believe my skills, experience, and commitment to professional results make me a strong candidate for this opportunity.

My background has prepared me to contribute effectively in work relevant to Customer Journey and Experience Officer job at Mixx by Yas. I can bring relevant experience, strong attention to detail, and the ability to work responsibly with teams, clients, and organizational priorities. In tailoring this application, I would highlight evidence related to Bachelor’s degree is required, preferred in Business Administration Minimum of 2 years’ relevant experience with good knowledge of the mobile money in.

I am especially interested in this role because it gives me an opportunity to apply my strengths, support the organization objectives, and continue growing professionally while delivering reliable results.

I have attached my CV and supporting documents for your review. I would appreciate the opportunity to discuss how my qualifications match this position before the application deadline of Sep 10, 2026.

Thank you for considering my application.

Yours faithfully,

___________________

(Insert your handwritten signature here)

YOUR NAME

YOUR NAME,
PHYSICAL ADDRESS (E.G. MOROGORO, TANZANIA),
YOUR POSTAL ADDRESS (OPTIONAL),
EMAIL | PHONE (OPTIONAL).
SEPTEMBER 10, 2026.

THE HUMAN RESOURCES MANAGER,
MIXX BY YAS,
DAR ES SALAAM, TANZANIA.

Dear Sir/Madam,

RE: APPLICATION FOR CUSTOMER JOURNEY AND EXPERIENCE OFFICER JOB AT MIXX BY YAS

Refer to the letter heading above, I am writing to apply for the Customer Journey and Experience Officer job at Mixx by Yas position. After reviewing the advertised requirements, I believe my skills, experience, and commitment to professional results make me a strong candidate for this opportunity.

My background has prepared me to contribute effectively in work relevant to Customer Journey and Experience Officer job at Mixx by Yas. I can bring relevant experience, strong attention to detail, and the ability to work responsibly with teams, clients, and organizational priorities. In tailoring this application, I would highlight evidence related to Bachelor’s degree is required, preferred in Business Administration
Minimum of 2 years’ relevant experience with good knowledge of the mobile money in.

I am especially interested in this role because it gives me an opportunity to apply my strengths, support the organization objectives, and continue growing professionally while delivering reliable results.

I have attached my CV and supporting documents for your review. I would appreciate the opportunity to discuss how my qualifications match this position before the application deadline of Sep 10, 2026.

Thank you for considering my application.

Yours faithfully,

___________________
(Insert your handwritten signature here)

YOUR NAME
Phone: YOUR PHONE NUMBER | Email: YOUR EMAIL ADDRESS

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