Relationship Manager; Mass Liabilities
NMB Bank Plc | Head Office, Hq
Position
Company
NMB Bank Plc
Location
Head Office, Hq
Job Purpose
To Manage the end-to-end relationships of key stakeholders in the liability segment for the purpose of onboarding more customers and retaining the existing portfolio by ensuring provision of tailor-made solutions which carters for the need of the segment.
Main Responsibilities
Actively engage and coordinate the branch network to execute strategies for driving loyalty and penetration to the mass segments (youth, groups, employees & pensioners) which makes a positive contribution to usage of banking products & services.
Take the leading role in driving growth of mass deposits through generating of sales strategies and embed sales culture of liability products across the network.
Ensure continuous product improvement and digitization of processes.
Proactive review with clients to increase share of wallet by providing customized cash management solutions on collection, payment, payroll, internet banking, etc.
Ensure high level of integrity through compliance, understanding of the liability portfolio, statutory and regulatory requirements as well as the Bank's internal policy, procedure, and manuals.
Work closely with internal stakeholders to ensure the portfolio meets planned revenue and volume projections.
Monitor and review deposit performance to ensure branch targets are met.
Support relationship officers and branch sales team through coaching and coordination and participate in the refresher trainings of relationship officers
Proactively nurture and leverage sustainable, robust stake holder relationships, coalitions, and network internally and externally
Manage customer expectations through effective queries, complaints, and correspondences handling in a timely manner as per service operating standards.
Prepare budget and projections for the products, including existing as well as prospective and potential clients. Co-ordinate budget objectives to respective areas of responsibility and ensure targets are achieved
Ensure leads generation directly or through Branches for all the Personal Banking products
Knowledge and Skills
Advanced excel analytics knowledge of reporting.
Knowledge of working with business intelligent objects preferably SAP ® Business Intelligence objects such as BI Web intelligence & Crystal reports
Good customer relationship and sound understanding of bank's liabilities products, policies, and procedures.
Sound knowledge of Retail Banking products and services
Excellent knowledge of mass market sector dynamics and related laws.
Sound understanding of other bank's products, policies, and procedures
Excellent knowledge of Banking operations and financial markets in Tanzania.
Understanding and interest in financial/banking products and markets.
Working across all levels of the organization to understand cross-functional linkages and interdependencies, as well as the implications of risk and regulations at both a strategic and business unit level.
Demonstrated ability to assess financial trends and react to them to expand and manage portfolio.
Ability to drive change in a new environment.
Strong presentation and communication skills, influencing and problem-solving skills.
Good sales and negotiation skills.
Qualifications and Experience
Bachelor's degree in business related studies
4 years' experience in banking operations, out of which 3 should be in Relationship Management and/or Sales role.
Candidates with strong acquisition or good networking background are preferred.
Experience of working with NGOs or financial inclusion projects or business development field
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.
How to approach this opportunity
Before applying for Relationship Manager; Mass Liabilities, review the requirements carefully, tailor your CV to the role, and follow the instructions shown in the advert.
- Identify 2-3 requirements from the advert and make sure they are clearly visible in your CV, cover letter, or application message.
- Prepare a short application message that mentions the exact job title and why you fit the role.
- Keep your phone and email active after applying so you do not miss interview or assessment updates.
Tailor your CV before applying
For Relationship Manager; Mass Liabilities at NMB Bank Plc, align your CV with the location and role context: Head Office, Hq.
Questions to prepare for
Before interviewing for Relationship Manager; Mass Liabilities - NMB Bank Plc, Head Office, Hq, prepare short answers backed by real examples from your experience.
Why do you think the Relationship Manager; Mass Liabilities role is a good fit for you?
Which of your skills best match this position?
Give an example of an achievement or work challenge you solved.
How would you contribute to the organization if selected?
Which requirement in this advert best matches your experience, and what proof can you share?
How do you organize your work and deliver results within deadlines?
View sample application letter Dynamic draft tailored to this job post. Edit it before sending.
Refer to the letter heading above, I am writing to apply for the Relationship Manager; Mass Liabilities position at NMB Bank Plc. After reviewing the advertised requirements, I believe my skills, experience, and commitment to professional results make me a strong candidate for this opportunity.
My background has prepared me to contribute effectively in nmb careers. I can bring relevant experience, strong attention to detail, and the ability to work responsibly with teams, clients, and organizational priorities. In tailoring this application, I would highlight evidence related to Bachelor's degree in business related studies 4 years' experience in banking operations, out of which 3 should be in Relationship Management and/or Sa....
I am especially interested in this role because it aligns with responsibilities such as Actively engage and coordinate the branch network to execute strategies for driving loyalty and penetration to the mass segments (youth, groups, employees & pensioners) w.... I am confident that my ability to learn quickly, communicate clearly, and deliver dependable work would support the goals of the organization.
I have attached my CV and supporting documents for your review. I would appreciate the opportunity to discuss how my qualifications match this position.
Thank you for considering my application.
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