Equity Bank Tanzania Job Vacancy, Senior Officer – Chargebacks Operations July 2026
Job snapshot
Hiring a Senior Officer. The post sits inside the finance function, where accuracy and controls matter most. The post is based in Tanzania.
| Role | Senior Officer – Chargebacks Operations |
|---|---|
| Location | Tanzania |
Role overview
To manage the end-to-end chargeback and dispute resolution process, ensuring handling, regulatory compliance, and minimization of financial losses while enhancing fraud detection and prevention controls.
Key responsibilities
- Track and monitor chargeback volumes, trends, and financial impact, providing routine reports and insights to management.
- Understanding of Visa/Mastercard rules and timelines.
- Collaborate with Fraud, Risk, and Card Operations teams to strengthen controls and reduce chargeback ratios.
- Basic purpose.
- Strong knowledge of card operations, disputes, and chargeback processes.
- Carrying out detailed investigations into disputed transactions by analyzing transaction data, customer behavior, merchant evidence, and system logs to determine validity.
- Equity Bank Tanzania.
- Engage with card schemes (Visa, Mastercard), merchants, acquiring banks, and internal stakeholders to resolve disputes efficiently and inside prescribed timelines.
- Continuously review and improve chargeback processes to enhance efficiency, reduce turnaround times, and improve customer experience.
- Reports to: Manager - Digital Operations.
- Identify root causes of chargebacks, covering fraud, operational gaps, or system weaknesses, and recommending corrective and preventive measures.
- Supporting implementation of fraud prevention tools and monitoring mechanisms to proactively reduce dispute volumes.
- Strong analytical and investigative skills.
- Main duties and responsibilities.
- Making sure strict compliance with card scheme rules, documentation requirements, and regulatory guidelines to avoid penalties and financial exposure.
- Maintaining proper documentation, audit trails, and case records so that complete audit and regulatory compliance.
- Attention to detail and risk awareness.
- Knowledge, skills and experience.
- Managing the complete lifecycle of chargebacks from initiation to resolution, ensuring every cases are processed accurately and inside scheme-defined timelines.
Requirements
- Bachelor's degree in Business, Finance, Banking or related field.
- Minimum 5 years in card operations or disputes.
Key skills
How to apply
If you believe you ca clearly demonstrate your abilities to meet the criteria given above, please submit your job application cover letter along with a detailed resume, copies of the relevant certificates and testimonials in a single PDF file format, quoting the respective Job title or Ref no. in the subject field to TZRecruitment@equitybank.co.tz by 5th August 2026.
Only short-listed candidates will be contacted.
Equity Bank is an equal opportunity employer. We value the diversity of individuals, ideas, perspectives, insights and values, and what they bring to the workplace.
By submitting your application, you consent to Equity Bank Tanzania Limited collecting and processing your personal data for recruitment, selection, and, where applicable, employment purposes.
Equity Bank Tanzania Limited will process your personal data in accordance with the Data Protection and Privacy Act, Cap 97, and its Data Privacy Policy.
Your personal information will be treated with the highest level of confidentiality and will not be shared with unauthorized third parties, except where disclosure is required by law or regulatory obligation".
Common questions
- What role is open?
- A Senior Officer – Chargebacks Operations vacancy is open.
- Where is the job based?
- The post is based in Tanzania.
- How do I apply?
- Submit your application directly on the employer's official portal: Apply on the employer site
Jobconnect application guidance
Before applying for Equity Bank Tanzania Job Vacancy, Senior Officer, review the requirements carefully, tailor your CV to the role, and follow the instructions shown in the advert.
- For finance roles, highlight accuracy, reporting tools, cash handling, compliance, risk control, and measurable results.
- Prepare a short application message that mentions the exact job title and why you fit the role.
- Keep your phone and email active after applying so you do not miss interview or assessment updates.
CV hints for this job
For Equity Bank Tanzania Job Vacancy, Senior Officer – Chargebacks Operations July 2026, align your CV with the location and role context: Tanzania.
Interview preparation
Jobconnect practice questions, not confirmed employer interview questions. Base your answers on your own experience.
Advert requirement: Bachelor's degree in Business, Finance, Banking or related field. How does your education or training match this requirement? Give the exact qualification, institution and completion status. Do not assume an alternative qualification is accepted.
Advert requirement: Minimum 5 years in card operations or disputes. Which roles or assignments demonstrate the experience requested here? Explain the dates, your responsibility, your actions and the outcome. Do not count overlapping periods twice.
General practice What would you want the employer to clarify about this advert? Prepare a question about something genuinely unstated. Do not assume pay, benefits or working arrangements.
General practice What would you need to learn to perform this role well? Explain any gap honestly and the practical steps you would take to learn.
General practice Describe a time you worked with others to solve a problem. Distinguish your own contribution from the team outcome.
View sample application letter Dynamic draft tailored to this job post. Edit it before sending.
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Refer to the letter heading above, I am writing to apply for the Equity Bank Tanzania Job Vacancy, Senior Officer position. After reviewing the advertised requirements, I believe my skills, experience, and commitment to professional results make me a strong candidate for this opportunity.
My background has prepared me to contribute effectively in work relevant to Equity Bank Tanzania Job Vacancy, Senior Officer. I can bring relevant experience, strong attention to detail, and the ability to work responsibly with teams, clients, and organizational priorities. In tailoring this application, I would highlight evidence related to Bachelor's degree in Business, Finance, Banking or related field Minimum 5 years in card operations or disputes.
I am especially interested in this role because it gives me an opportunity to apply my strengths, support the organization objectives, and continue growing professionally while delivering reliable results.
I have attached my CV and supporting documents for your review. I would appreciate the opportunity to discuss how my qualifications match this position.
Thank you for considering my application.
How to apply for this job
For Equity Bank Tanzania Job Vacancy, Senior Officer, use the method in this advert.
- Prepare a PDF cover letter and CV named with your full name.
- Email your application to tzrecruitment@equitybank.co.tz using the subject line for Equity Bank Tanzania Job Vacancy, Senior Officer – Chargebacks Operations July 2026. Quote reference in.
- Attach only the documents listed in this advert. Apply as soon as possible.
- Never pay for a form, interview, medical check, or job offer.
Apply using the employer application link.
Legitimate employers in Tanzania and Jobconnect Portal will NEVER charge job seekers money for application forms, uniform fees, medical checks, or interview guarantees.
