Equity Bank Tanzania Job Vacancy, Senior Officer – Chargebacks Operations July 2026
To manage the end-to-end chargeback and dispute resolution process, ensuring timely handling, regulatory compliance, and minimization of financial losses while enhancing fraud detection and prevention controls.
Job title: Senior Officer – Chargebacks Operations
Equity Bank Tanzania
Dar es Salaam
Reports to: Manager – Digital Operations
Basic purpose
To manage the end-to-end chargeback and dispute resolution process, ensuring timely handling, regulatory compliance, and minimization of financial losses while enhancing fraud detection and prevention controls.
Main duties and responsibilities
- Manage the full lifecycle of chargebacks from initiation to resolution, ensuring all cases are processed accurately and within scheme-defined timelines.
- Conduct detailed investigations into disputed transactions by analyzing transaction data, customer behavior, merchant evidence, and system logs to determine validity.
- Engage with card schemes (Visa, Mastercard), merchants, acquiring banks, and internal stakeholders to resolve disputes efficiently and within prescribed timelines.
- Ensure strict compliance with card scheme rules, documentation requirements, and regulatory guidelines to avoid penalties and financial exposure.
- Track and monitor chargeback volumes, trends, and financial impact, providing regular reports and insights to management.
- Identify root causes of chargebacks, including fraud, operational gaps, or system weaknesses, and recommend corrective and preventive measures.
- Collaborate with Fraud, Risk, and Card Operations teams to strengthen controls and reduce chargeback ratios.
- Maintain proper documentation, audit trails, and case records to ensure full audit and regulatory compliance.
- Continuously review and improve chargeback processes to enhance efficiency, reduce turnaround times, and improve customer experience.
- Support implementation of fraud prevention tools and monitoring mechanisms to proactively reduce dispute volumes.
Knowledge, skills and experience
- Strong knowledge of card operations, disputes, and chargeback processes
- Understanding of Visa/Mastercard rules and timelines
- Strong analytical and investigative skills
- Attention to detail and risk awareness
Education
- Bachelor’s degree in Business, Finance, Banking or related field
Work experience
- Minimum 5 years in card operations or disputes
Application instructions
If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your job application cover letter along with a detailed resume, copies of the relevant certificates and testimonials in a single PDF file format, quoting the respective Job title or Ref no. in the subject field to TZRecruitment@equitybank.co.tz by 5th August 2026.
Only short-listed candidates will be contacted.
Equity Bank is an equal opportunity employer. We value the diversity of individuals, ideas, perspectives, insights and values, and what they bring to the workplace.
By submitting your application, you consent to Equity Bank Tanzania Limited collecting and processing your personal data strictly for recruitment, selection, and, where applicable, employment purposes. Equity Bank Tanzania Limited will process your personal data in accordance with the Data Protection and Privacy Act, Cap 97, and its Data Privacy Policy. Your personal information will be treated with the highest level of confidentiality and will not be shared with unauthorized third parties, except where disclosure is required by law or regulatory obligation”
How to approach this opportunity
Before applying for Equity Bank Tanzania Job Vacancy, Senior Officer – Chargebacks Operations July 2026, review the requirements carefully, tailor your CV to the role, and follow the instructions shown in the advert.
- For finance roles, highlight accuracy, reporting tools, cash handling, compliance, risk control, and measurable results.
- Prepare a short application message that mentions the exact job title and why you fit the role.
- Keep your phone and email active after applying so you do not miss interview or assessment updates.
Tailor your CV before applying
For Equity Bank Tanzania Job Vacancy, Senior Officer – Chargebacks Operations July 2026, align your CV with the location and role context: Tanzania.
Questions to prepare for
Before interviewing for Equity Bank Tanzania Job Vacancy, Senior Officer – Chargebacks Operations July 2026, Tanzania, prepare short answers backed by real examples from your experience.
Describe your experience with financial accuracy, reconciliation, reporting, or cash handling.
How do you ensure compliance and reduce errors in financial work?
Give an example of a report, system, or data you used to improve decisions.
How would you handle a difficult customer, loan, or recovery case professionally?
What steps would you take if you found a difference in accounts, payments, or financial records?
How do you protect customer or company confidentiality in finance-related work?
View sample application letter Dynamic draft tailored to this job post. Edit it before sending.
Refer to the letter heading above, I am writing to apply for the Equity Bank Tanzania Job Vacancy, Senior Officer – Chargebacks Operations July 2026 position. After reviewing the advertised requirements, I believe my skills, experience, and commitment to professional results make me a strong candidate for this opportunity.
My background has prepared me to contribute effectively in jobs. I can bring relevant experience, strong attention to detail, and the ability to work responsibly with teams, clients, and organizational priorities. In tailoring this application, I would highlight evidence related to To manage the end-to-end chargeback and dispute resolution process, ensuring timely handling, regulatory compliance, and minimization of financial los....
I am especially interested in this role because it gives me an opportunity to apply my strengths, support the organization objectives, and continue growing professionally while delivering reliable results.
I have attached my CV and supporting documents for your review. I would appreciate the opportunity to discuss how my qualifications match this position.
Thank you for considering my application.
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