Specialist; MIS & ESS Monitoring
Job snapshot
NMB Bank Plc is recruiting a Specialist; MIS & ESS Monitoring. The work centres on reconciliation, reporting, and financial controls. The post is based in Head Office.
| Role | Specialist; MIS & ESS Monitoring |
|---|---|
| Employer | NMB Bank Plc |
| Location | Head Office |
NMB Bank Plc operates a finance function with reconciliation and reporting at its core.
Role overview
The role is responsible for ensuring the integrity, availability, and effective utilization of business data, proactively identifying performance gaps, monitoring Employee Self Service (ESS) productivity and recommending actionable interventions that enhance business performance.
Main Responsibilities.
leading the development, enhancement, and management of the Personal Banking Management Information Systems (MIS) framework to provide timely, accurate and actionable Management Information.
Serve as the departmental custodian of MIS, ensuring data integrity, consistency, and accuracy across all Personal Banking business units.
managing end-to-end monitoring of the ESS platform, tracking application volumes, turnaround times, conversion rates, user productivity, system utilization, and operational bottlenecks.
analysing ESS performance trends and recommending initiatives to improve customer experience, operational efficiency, sales productivity, and portfolio growth.
developing interactive dashboards and performance scorecards for Head of Personal Banking, Senior Managers, Relationship Managers and other stakeholders.
Produce business performance reports Conduct advanced business analytics to identify growth opportunities, emerging risks, business trends, and revenue optimization opportunities.
monitoring customer retention, portfolio migration, product utilization, and customer behavior to recommend proactive retention and growth strategies Develop predictive analysis and performance models to support business planning, campaign effectiveness, and sales forecasting.
supporting strategic planning by providing business intelligence, market insights, portfolio analysis and forecasting to support departmental decision making.
Collaborate with business stakeholders to improve ESS performance and overall business delivery.
monitoring productivity of Relationship Managers, DSS, Mortgage teams, Parastatal teams, and other sales channels through performance dashboards and KPI tracking.
carrying out root cause analysis on underperforming products, regions, branches, or schemes and recommending business improvement initiatives.
providing analytical support during product launches, campaigns, business reviews, and strategic projects Ensure compliance with internal policies, regulatory requirements and data governance standards in the management and dissemination of business information.
Knowledge and Skills.
Advanced analytical and problem-solving skills.
Strong understanding of Personal Banking products Strong understanding of Employee Self Service (ESS) processes and loan origination workflows.
Advanced proficiency in Microsoft Excel including Power Query, Pivot Tables, and advanced formulas.
Strong experience using Power BI, Tableau, or other business intelligence platforms.
Experience working with SQL or other data extraction tools Strong presentation and storytelling with data skills.
Excellent stakeholder management and cross-functional collaboration.
Ability to translate complex data into actionable business recommendations.
Strong commercial awareness and understanding of Retail Banking performance drivers.
High attention to detail and commitment to data accuracy.
Key responsibilities
- Carrying out root cause analysis on underperforming products, regions, branches, or schemes and recommending business improvement initiatives.
- Analysing ESS performance trends and recommending initiatives to improve customer experience, operational efficiency, sales productivity, and portfolio growth.
- Position.
- Serve as the departmental custodian of MIS, ensuring data integrity, consistency, and accuracy across every Personal Banking business units.
- LocationHead Office.
- Collaborate with business stakeholders to improve ESS performance and overall business delivery.
- Managing end-to-end monitoring of the ESS platform, tracking application volumes, turnaround times, conversion rates, user productivity, system utilization, and operational bottlenecks.
- Supporting strategic planning by providing business intelligence, market insights, portfolio analysis and forecasting to support departmental decision making.
- Monitoring customer retention, portfolio migration, product utilization, and customer behavior to recommend proactive retention and growth strategies.
- Developing interactive dashboards and performance scorecards for Head of Personal Banking, Senior Managers, Relationship Managers and remaining stakeholders.
- Monitoring productivity of Relationship Managers, DSS, Mortgage teams, Parastatal teams, and remaining sales channels via performance dashboards and KPI tracking.
- Leading the development, enhancement, and management of the Personal Banking Management Information Systems (MIS) framework to provide timely, accurate and actionable Management Information.
- Making sure compliance with internal policies, regulatory requirements and data governance standards in the management and dissemination of business information.
- Providing analytical support while product launches, campaigns, business reviews, and strategic projects.
- Developing predictive analysis and performance models to support business planning, campaign effectiveness, and sales forecasting.
- Carrying out advanced business analytics to identify growth opportunities, emerging risks, business trends, and revenue optimization opportunities.
- Produce business performance reports.
Requirements
- NMB Bank Plc does not charge every fee in connection with the application or recruitment process.
- Proven experience in dashboard development using Power BI, Tableau, or comparable visualization tools.
- Bachelors Degree in Statistics, Data Science, Economics, Mathematics, Actuarial Science, Computer Science, Business Analytics or related fields.
- Only shortlisted candidates will be contacted.
- Female candidates and people living with disabilities are strongly encouraged to apply for this position.
- NMB Bank Plc is an Equal Opportunity Employer.
- We are committed to creating a diverse environment and achieving a gender balanced workforce.
- Professional certification in Data Analytics, Business Intelligence, Project Management or Banking will be a useful extra.
- Open Careers Portal.
- Ought to you receive a solicitation for the payment of a fee, please disregard it.
- Master's degree in business studies is a useful extra.
- Demonstrated experience in analyzing large data sets and translating insights into measurable business improvements.
- Minimum of 3 years experience in business analytics, MIS, business intelligence, performance management, or retail banking analytics.
Key skills
- Data Analysis
- Business Intelligence
- Budgeting & Forecasting
- Talent Acquisition
- Stakeholder Engagement
- Performance Management
- Project Management
How to apply
Apply through the NMB Bank Plc careers portal for this Specialist; MIS & ESS Monitoring.
Apply on the NMB Bank Plc site
Common questions
- What role is open?
- NMB Bank Plc is recruiting a Specialist; MIS & ESS Monitoring.
- Where is the job based?
- The post is based in Head Office.
- How do I apply?
- Submit your application directly on the employer's official portal: Apply on the NMB Bank Plc site
Jobconnect application guidance
Before applying for Specialist; MIS & ESS Monitoring, review the requirements carefully, tailor your CV to the role, and follow the instructions shown in the advert.
- Identify 2-3 requirements from the advert and make sure they are clearly visible in your CV, cover letter, or application message.
- Prepare a short application message that mentions the exact job title and why you fit the role.
- Keep your phone and email active after applying so you do not miss interview or assessment updates.
CV hints for this job
For Specialist; MIS & ESS Monitoring at NMB Bank Plc, align your CV with the location and role context: Head Office.
Interview preparation
Jobconnect practice questions, not confirmed employer interview questions. Base your answers on your own experience.
Advert requirement: Open Careers Portal. How would you demonstrate this requirement using a specific example from your work or training? Describe the task, your actions, relevant tools and outcome. Be clear about anything you have not yet done.
General practice What would you want the employer to clarify about this advert? Prepare a question about something genuinely unstated. Do not assume pay, benefits or working arrangements.
General practice What would you need to learn to perform this role well? Explain any gap honestly and the practical steps you would take to learn.
General practice Describe a time you worked with others to solve a problem. Distinguish your own contribution from the team outcome.
General practice How do you organize work when priorities compete? Use a real example covering priorities, communication and results.
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Refer to the letter heading above, I am writing to apply for the Specialist; MIS & ESS Monitoring position. After reviewing the advertised requirements, I believe my skills, experience, and commitment to professional results make me a strong candidate for this opportunity.
My background has prepared me to contribute effectively in work relevant to Specialist; MIS & ESS Monitoring. I can bring relevant experience, strong attention to detail, and the ability to work responsibly with teams, clients, and organizational priorities. In tailoring this application, I would highlight evidence related to Bachelors Degree in Statistics, Data Science, Economics, Mathematics, Actuarial Science, Computer Science, Business Analytics or related fields. Profe.
I am especially interested in this role because it aligns with responsibilities such as Leading the development, enhancement, and management of the Personal Banking Management Information Systems (MIS) framework to provide timely, accurate and actionable Man.... I am confident that my ability to learn quickly, communicate clearly, and deliver dependable work would support the goals of the organization.
I have attached my CV and supporting documents for your review. I would appreciate the opportunity to discuss how my qualifications match this position.
Thank you for considering my application.
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