Specialist; MIS & ESS Monitoring
NMB Bank Plc | Head Office
Position
Company
NMB Bank Plc
Location
Head Office
Job Purpose
The role is responsible for ensuring the integrity, availability, and effective utilization of business data, proactively identifying performance gaps, monitoring Employee Self Service (ESS) productivity and recommending actionable interventions that enhance business performance.
Main Responsibilities
Lead the development, enhancement, and management of the Personal Banking Management Information Systems (MIS) framework to provide timely, accurate and actionable Management Information.
Serve as the departmental custodian of MIS, ensuring data integrity, consistency, and accuracy across all Personal Banking business units.
Manage end-to-end monitoring of the ESS platform, tracking application volumes, turnaround times, conversion rates, user productivity, system utilization, and operational bottlenecks.
Analyze ESS performance trends and recommend initiatives to improve customer experience, operational efficiency, sales productivity, and portfolio growth.
Develop interactive dashboards and performance scorecards for Head of Personal Banking, Senior Managers, Relationship Managers and other stakeholders.
Produce business performance reports
Conduct advanced business analytics to identify growth opportunities, emerging risks, business trends, and revenue optimization opportunities.
Monitor customer retention, portfolio migration, product utilization, and customer behavior to recommend proactive retention and growth strategies
Develop predictive analysis and performance models to support business planning, campaign effectiveness, and sales forecasting.
Support strategic planning by providing business intelligence, market insights, portfolio analysis and forecasting to support departmental decision making.
Collaborate with business stakeholders to improve ESS performance and overall business delivery.
Monitor productivity of Relationship Managers, DSS, Mortgage teams, Parastatal teams, and other sales channels through performance dashboards and KPI tracking.
Conduct root cause analysis on underperforming products, regions, branches, or schemes and recommend business improvement initiatives.
Provide analytical support during product launches, campaigns, business reviews, and strategic projects
Ensure compliance with internal policies, regulatory requirements and data governance standards in the management and dissemination of business information.
Knowledge and Skills
Advanced analytical and problem-solving skills.
Strong understanding of Personal Banking products
Strong understanding of Employee Self Service (ESS) processes and loan origination workflows.
Advanced proficiency in Microsoft Excel including Power Query, Pivot Tables, and advanced formulas.
Strong experience using Power BI, Tableau, or other business intelligence platforms.
Experience working with SQL or other data extraction tools
Strong presentation and storytelling with data skills.
Excellent stakeholder management and cross-functional collaboration.
Ability to translate complex data into actionable business recommendations.
Strong commercial awareness and understanding of Retail Banking performance drivers.
High attention to detail and commitment to data accuracy.
Qualifications and Experience
Bachelors Degree in Statistics, Data Science, Economics, Mathematics, Actuarial Science, Computer Science, Business Analytics or related fields.
Professional certification in Data Analytics, Business Intelligence, Project Management or Banking will be an added advantage.
Master's degree in business studies is an added advantage.
Minimum of 3 years experience in business analytics, MIS, business intelligence, performance management, or retail banking analytics.
Proven experience in dashboard development using Power BI, Tableau, or similar visualization tools.
Demonstrated experience in analyzing large data sets and translating insights into measurable business improvements.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.
How to approach this opportunity
Before applying for Specialist; MIS & ESS Monitoring, review the requirements carefully, tailor your CV to the role, and follow the instructions shown in the advert.
- Identify 2-3 requirements from the advert and make sure they are clearly visible in your CV, cover letter, or application message.
- Prepare a short application message that mentions the exact job title and why you fit the role.
- Keep your phone and email active after applying so you do not miss interview or assessment updates.
Tailor your CV before applying
For Specialist; MIS & ESS Monitoring at NMB Bank Plc, align your CV with the location and role context: Head Office.
Questions to prepare for
Before interviewing for Specialist; MIS & ESS Monitoring - NMB Bank Plc, Head Office, prepare short answers backed by real examples from your experience.
Why do you think the Specialist; MIS & ESS Monitoring role is a good fit for you?
Which of your skills best match this position?
Give an example of an achievement or work challenge you solved.
How would you contribute to the organization if selected?
Which requirement in this advert best matches your experience, and what proof can you share?
How do you organize your work and deliver results within deadlines?
View sample application letter Dynamic draft tailored to this job post. Edit it before sending.
Refer to the letter heading above, I am writing to apply for the Specialist; MIS & ESS Monitoring position at NMB Bank Plc. After reviewing the advertised requirements, I believe my skills, experience, and commitment to professional results make me a strong candidate for this opportunity.
My background has prepared me to contribute effectively in nmb careers. I can bring relevant experience, strong attention to detail, and the ability to work responsibly with teams, clients, and organizational priorities. In tailoring this application, I would highlight evidence related to Bachelors Degree in Statistics, Data Science, Economics, Mathematics, Actuarial Science, Computer Science, Business Analytics or related fields. Profe....
I am especially interested in this role because it aligns with responsibilities such as Lead the development, enhancement, and management of the Personal Banking Management Information Systems (MIS) framework to provide timely, accurate and actionable Manage.... I am confident that my ability to learn quickly, communicate clearly, and deliver dependable work would support the goals of the organization.
I have attached my CV and supporting documents for your review. I would appreciate the opportunity to discuss how my qualifications match this position.
Thank you for considering my application.
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