Customer Experience Manager at Karimjee Group
Job snapshot
Karimjee is hiring a Customer Experience Manager. The position supports the advertised employer's core operations. The post is based in Dar es Salaam, Sokoine Drive, closing on 25 September 2026 at 5:00 PM.
| Role | Customer Experience Manager |
|---|---|
| Employer | Karimjee |
| Location | Dar es Salaam, Sokoine Drive |
| Deadline | 25 September 2026 at 5:00 PM |
Karimjee is the advertised employer for this vacancy.
Requirements
- At least one end-to-end CRM or customer-data-platform implementation delivered to production; vendor management experience.
- Journey mapping, voice-of-customer research and service design across multiple channels.
- Working knowledge of data protection; proven ability to turn customer insight into adopted product decisions.
- Ability to use approved AI tools for customer research and analytics, and verify outputs against source evidence.
- Degree in Business, Marketing, Information Systems, Statistics or a related discipline; postgraduate qualification an advantage.
- Customer value management experience spanning segmentation, retention, cross-sell and lifetime-value measurement.
- 10+ years in customer experience, customer operations or CRM leadership, covering ownership of a Group-level or multi-brand programme.
Key skills
How to apply
Interested and qualified candidates should submit their applications to.
Email: recruitment@karimjee.com.
Email recruitment@karimjee.com
Common questions
- What role is open?
- Karimjee is recruiting a Customer Experience Manager.
- Where is the job based?
- The post is based in Dar es Salaam, Sokoine Drive.
- When does it close?
- The closing date is 25 September 2026 at 5:00 PM.
- How do I apply?
- Email your application using this address: Email recruitment@karimjee.com
Jobconnect application guidance
Before applying for Customer Experience Manager, review the requirements carefully, tailor your CV to the role, and follow the instructions shown in the advert before Sep 25, 2026.
- Identify 2-3 requirements from the advert and make sure they are clearly visible in your CV, cover letter, or application message.
- Prepare a short application message that mentions the exact job title and why you fit the role.
- Keep your phone and email active after applying so you do not miss interview or assessment updates.
CV hints for this job
For Customer Experience Manager at Karimjee Group, align your CV with the location and role context: Dar es Salaam, Sokoine Drive.
Interview preparation
Jobconnect practice questions, not confirmed employer interview questions. Base your answers on your own experience.
Advert requirement: Degree in Business, Marketing, Information Systems, Statistics or a related discipline; postgraduate qualification an advantage. How does your education or training match this requirement? Give the exact qualification, institution and completion status. Do not assume an alternative qualification is accepted.
Advert requirement: 10+ years in customer experience, customer operations or CRM leadership, covering ownership of a Group-level or multi-brand programme. Which roles or assignments demonstrate the experience requested here? Explain the dates, your responsibility, your actions and the outcome. Do not count overlapping periods twice.
Advert requirement: Customer value management experience spanning segmentation, retention, cross-sell and lifetime-value measurement. Which roles or assignments demonstrate the experience requested here? Explain the dates, your responsibility, your actions and the outcome. Do not count overlapping periods twice.
Advert requirement: Journey mapping, voice-of-customer research and service design across multiple channels. How would you demonstrate this requirement using a specific example from your work or training? Describe the task, your actions, relevant tools and outcome. Be clear about anything you have not yet done.
Advert requirement: At least one end-to-end CRM or customer-data-platform implementation delivered to production; vendor management experience. Which roles or assignments demonstrate the experience requested here? Explain the dates, your responsibility, your actions and the outcome. Do not count overlapping periods twice.
General practice What would you want the employer to clarify about this advert? Prepare a question about something genuinely unstated. Do not assume pay, benefits or working arrangements.
General practice What would you need to learn to perform this role well? Explain any gap honestly and the practical steps you would take to learn.
View sample application letter Dynamic draft tailored to this job post. Edit it before sending.
Enter your applicant details
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Refer to the letter heading above, I am writing to apply for the Customer Experience Manager position. After reviewing the advertised requirements, I believe my skills, experience, and commitment to professional results make me a strong candidate for this opportunity.
My background has prepared me to contribute effectively in work relevant to Customer Experience Manager. I can bring relevant experience, strong attention to detail, and the ability to work responsibly with teams, clients, and organizational priorities. In tailoring this application, I would highlight evidence related to Ownership of a Group-level or multi-brand programme.. This as well covers degree in Business, Marketing, Information Systems, Statistics or a related.
I am especially interested in this role because it gives me an opportunity to apply my strengths, support the organization objectives, and continue growing professionally while delivering reliable results.
I have attached my CV and supporting documents for your review. I would appreciate the opportunity to discuss how my qualifications match this position before the application deadline of Sep 25, 2026.
Thank you for considering my application.
How to apply for this job
For Customer Experience Manager, use the method in this advert and finish before 25 September 2026 at 5:00 PM.
- Prepare a PDF cover letter and CV named with your full name.
- Email your application to recruitment@karimjee.com using the subject line for Customer Experience Manager at Karimjee Group.
- Attach only the documents listed in this advert. Submit before 25 September 2026 at 5:00 PM.
- Never pay for a form, interview, medical check, or job offer.
Apply using the employer application link.
Legitimate employers in Tanzania and Jobconnect Portal will NEVER charge job seekers money for application forms, uniform fees, medical checks, or interview guarantees.
