Digital Channels Manager at Airtel Tanzania
Job snapshot
Digital Channels Manager vacancy at Airtel Tanzania (Airtel Money / Mobile Financial Services). The role keeps vehicles and schedules running to standard. The post is based in Dar es Salaam, Tanzania, and applications are open.
| Role | Digital Channels Manager |
|---|---|
| Employer | Airtel Tanzania (Airtel Money / Mobile Financial Services) |
| Location | Dar es Salaam, Tanzania |
| Team | Airtel Money & Digital Commerce |
| Deadline | Open / As Listed on Portal |
Airtel Tanzania (Airtel Money / Mobile Financial Services) runs transport operations to schedule and standard.
Role overview
This Digital Channels Manager vacancy covers driving the strategy, adoption, and end-to-end performance of Airtel Money's digital touchpoints (Mobile App, USSD, and self-service portals).
This role focuses on optimizing digital customer journeys, increasing active user bases, managing third-party FinTech integrations, and keeping digital services aligned with strict risk and regulatory frameworks.
Digital Channel Strategy & Growth: Define strategic expansion plans to increase active App/USSD users, boost transaction values, and digitize customer journeys to reduce reliance on assisted channels.
Product & Lifecycle Management: Oversee the end-to-end digital portfolio lifecycle, create business cases and user stories, manage enhancement roadmaps, and monitor platform availability and conversion rates.
Customer Experience & Engagement: Partner with Marketing, Retention, and CX teams to streamline onboarding, optimize transaction success rates, and launch targeted user acquisition campaigns.
Ecosystem & Partner Management: Coordinate API integrations with FinTechs, aggregators, and third-party solution providers while managing vendor evaluation and contract processes.
Governance, Risk & Analytics: Track performance KPIs via data dashboards, ensure strict compliance with AML, KYC, and data privacy regulations, and conduct root-cause analysis for continuous platform improvement.
Requirements
- An MBA or professional financial certification is a useful extra.
- Technical & Operational Mastery: Demonstrated expertise in managing mobile applications, USSD channels, API integrations, and digital financial ecosystems.
- Experience: Minimum 3 years of practical experience in Digital Channels, Product Management, Digital Financial Services (DFS), FinTech, or Mobile Money.
- Education: Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
- Airtel Africa champions an entrepreneurial, fast-paced culture centered on innovation and community empowerment.
- Proficiency in data analytics, dashboard reporting, and digital performance management.
- Strong foundation in Agile delivery methodologies, digital product tools, and customer experience (CX) journey design.
- Soft Skills: Executive presentation capabilities, cross-functional stakeholder leadership, and strategic negotiation skills.
- The organization is committed to equal employment opportunity, diversity, and inclusion across every operations.
Key skills
- Data Analysis
- Talent Acquisition
- Stakeholder Engagement
- Performance Management
- Regulatory Compliance
- Fleet & Vehicle Operation
How to apply
Interested candidates can apply online directly through the official Airtel career portal link.
Application Channel: Submit directly via the Airtel Tanzania Careers Portal or the official recruitment link provided in the posting.
Apply on the Airtel Tanzania (Airtel Money / Mobile Financial Services) site
Common questions
- What role is open?
- Airtel Tanzania (Airtel Money / Mobile Financial Services) is recruiting a Digital Channels Manager.
- Where is the job based?
- The post is based in Dar es Salaam, Tanzania.
- When does it close?
- Applications are open; early submission is recommended.
- How do I apply?
- Submit your application directly on the employer's official portal: Apply on the Airtel Tanzania (Airtel Money / Mobile Financial Services) site
Jobconnect application guidance
Before applying for Digital Channels Manager, review the requirements carefully, tailor your CV to the role, and follow the instructions shown in the advert before Open / As Listed on Portal.
- Identify 2-3 requirements from the advert and make sure they are clearly visible in your CV, cover letter, or application message.
- Prepare a short application message that mentions the exact job title and why you fit the role.
- Keep your phone and email active after applying so you do not miss interview or assessment updates.
CV hints for this job
For Digital Channels Manager at Airtel Tanzania at Airtel Tanzania (Airtel Money / Mobile Financial Services), align your CV with the location and role context: Dar es Salaam, Tanzania.
Interview preparation
Jobconnect practice questions, not confirmed employer interview questions. Base your answers on your own experience.
Advert requirement: Education: Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field. An MBA or professional financial certification is a useful extra. What relevant experience or training could you discuss for this non-mandatory criterion? Treat this as optional, not a new eligibility rule. Be honest about experience you do not have.
Advert requirement: Experience: Minimum 3 years of practical experience in Digital Channels, Product Management, Digital Financial Services (DFS), FinTech, or Mobile Money. Which roles or assignments demonstrate the experience requested here? Explain the dates, your responsibility, your actions and the outcome. Do not count overlapping periods twice.
Advert requirement: Technical & Operational Mastery: Demonstrated expertise in managing mobile applications, USSD channels, API integrations, and digital financial ecosystems. Strong foundation in Agile delivery methodologies, digital product tools, and customer experience (CX) journey design. Proficiency in data analytics, dashboard reporting, and digital performance management. Which roles or assignments demonstrate the experience requested here? Explain the dates, your responsibility, your actions and the outcome. Do not count overlapping periods twice.
Advert requirement: Soft Skills: Executive presentation capabilities, cross-functional stakeholder leadership, and strategic negotiation skills. How would you demonstrate this requirement using a specific example from your work or training? Describe the task, your actions, relevant tools and outcome. Be clear about anything you have not yet done.
General practice What would you want the employer to clarify about this advert? Prepare a question about something genuinely unstated. Do not assume pay, benefits or working arrangements.
General practice What would you need to learn to perform this role well? Explain any gap honestly and the practical steps you would take to learn.
View sample application letter Dynamic draft tailored to this job post. Edit it before sending.
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Refer to the letter heading above, I am writing to apply for the Digital Channels Manager position. After reviewing the advertised requirements, I believe my skills, experience, and commitment to professional results make me a strong candidate for this opportunity.
My background has prepared me to contribute effectively in work relevant to Digital Channels Manager. I can bring relevant experience, strong attention to detail, and the ability to work responsibly with teams, clients, and organizational priorities. In tailoring this application, I would highlight evidence related to Education: Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field. An MBA or professional financial certi.
I am especially interested in this role because it gives me an opportunity to apply my strengths, support the organization objectives, and continue growing professionally while delivering reliable results.
I have attached my CV and supporting documents for your review. I would appreciate the opportunity to discuss how my qualifications match this position before the application deadline of Open / As Listed on Portal.
Thank you for considering my application.
Apply using the employer application link.
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