Payroll & HR Operations Officer at NBC July 2026

Job snapshot

Payroll & HR Operations Officer vacancy at NBC Bank – National Bank of Commerce. The work centres on the database and application infrastructure that keeps core services running. The post is based in Dar es Salaam.

NBC Bank – National Bank of Commerce relies on core database platforms for day-to-day operations.

Role overview

NBC is the oldest serving bank in Tanzania with over five decades of experience.

Key responsibilities

• • Maintain and update accurate database of every existing and previous employee files and their actual location as per BLoR.
• We offer a range of retail, business, corporate and investment banking, wealth management products and services.
• The role holder is required to work in a culture of service excellence, governance and critical timelines.
• • Complete every payroll related checklist to attest completion of key activities like submission of periodic returns/reports eg HESLB, WCF, PAYE, SOL and others.
• • Maintain Business List of Records (BLoR) as required by IRM.
• • Ensure payroll records covering input documents are filed in line with the IRM requirements.
• They must work to identify continuous improvement and trends with the ability to make recommendations where service improvement/change is necessary inside the EDM/Payroll Service Line.
• Making sure that the every the payroll processing documentation is aligned to the SOX requirement. e.g.: all the relevant signatures are obtained for the specific tasks i.e. out df cycle increases.
• Making sure 100% completion of compliance tests.
• Category: Human ResourceHuman Resources jobs.
• • Raise cases for L1 bulk capturing where such requirement arises.
• Type: Full time Jobs.
• • Responsible for central record keeping of every HR records that requires storage for future references.
• Checking of joiners file against checklist of records required on file. This as well covers • Responsible for ensuring completeness of employee records on file.
• • Ensure proper filing of statutory remittances proof and schedules in support of such remittances on monthly basis.
• Job Summary.
• • Assist the Payroll manager on every pension liaison requirements for employees, retirees, and ex-employees.
• • Ensure there is adherence to IRM standards and requirements in employee Records management.
• Telephony, email, contact HR and Chat.. This as well covers to provide a seamless , simple, Tier 1 HR advisory and transactional Employee Data Management (EDM)/Payroll service .so that we attend to the needs of our clients, the two internal and external in an efficient and effective manner inside every points of entry.
• Escalate every issues that might cause or lead to poor colleague experience.
• Focusing on the root causes and taking ownership of identified actions.
• Accountability: Payroll Processing 50%.
• • Assist Colleagues in payroll related queries eg production of payslips, interpretation, and others as necessary.
• Identify trends and notify the Line Manager of every recommendations on processes and procedures so that continuous improvement.
• Responsible for post-employment screening of new employees and ensuring reports are obtained and filed.
• Accountability: Governance and Control 10%.
• Colleague earnings are paid as approved. This as well covers • Once every the verification have been completed, process the necessary task i.e. manual payroll information/inputs capturing inside agreed timelines.
• Report every the risk events/incidents/issues immediately upon discovery to the leadership team and provide solution to prevent future occurrence.
• Overall Job Purpose.
• Job Description?.
• Adhere to set SLAs where applicable aiming at delivering services inside SLAs.
• Making sure level of confidentiality of HR records is at every-time maintained with zero tolerance.
• • Where there is missing or incorrect documentation received from the business /People partners, obtain the necessary documentation ahead of processing.
• Act as Liaison officer with screening vendors ensure provision of necessary information for screening.
• Take personal initiatives for training and development to serve customers better.
• • Verify that every correct payroll information is submitted by the HRBPs and that the information complies with Payroll standards. i.e. correct position numbers are obtained, correct organizational structure is used and correct authorization is done.
• Proactively identify ways to improve the risk and control environment by considering what could go wrong in current internal processes and how errors could be prevented.
• • Assist the Payroll Manager so compliance is kept to statutory remittances as per legal requirements i.e ahead of cut off date.
• Job type complete-time Job, To submit your application, please follow the link provided below.
• How to Apply.
• • Overall responsible for employee records management of the Bank.
• • Provide feedback to the HRPBs on status of requests where extra information is required or there is anything worth sharing back.
• • Support HRBPs and Business with calculations of wages and deductions for existing, terminated or job change processes.
• To deliver payroll services via the execution of predefined objectives as per agreed standard operating procedures (SOPs).
• • Maintain an indexation method that makes it easy to locate employee records and.
• • Provide Advice and Guidance on HR Portal functionality and promote self- service at every times with employees and Line Managers.
• Always strive to deliver best service experience to colleagues and clients.
• • Check every documentation received from business via the People Partners or remaining sources ahead of capturing so that that it is correct.
• Demonstrate prudence, sound judgement and appropriate and escalations in the management of every types of risk applicable to role.
• Discharge duties in a manner that is coherent with company values.
• Accountability: People Experience/Customer Obsession 10%.
• • Responsible for payroll Level 1 capturing on payroll and checking of Workday incoming·· data so that correctness of transactions.
• Accountability: Employee Records Management 30%.
• • Manage employee file issuing by ensuring file movement is pre-approved and recorded for easy tracing.
• • Responsible for maintenance of the two active and archived employee files and retrieval thereto.

Requirements

• Bachelor's Degrees and Advanced Diplomas - Business, Commerce and Management Studies, Digital familiarity (Meets some of the requirements and would need more development), Enabling team success (Meets some of the requirements and would need further development), Ethics and values (Meets every of the requirements), Financial Administration (Meets all of the requirements), Financial Experience, Openness to change (Meets some of the requirements and would need further development), Payroll Knowledge (Meets some of the requirements and would need further development), Quality orientation (Meets all of the requirements).
• Qualifications.
• Job type complete-time Job, To submit your application, please follow the link provided below.
• How to Apply.

Key skills

• SQL Database Administration
• Payroll Management
• Systems Administration
• IT Infrastructure
• Network Security
• Technical Support

How to apply

Apply through the NBC Bank – National Bank of Commerce careers portal for this Payroll & HR Operations Officer.

Common questions

What role is open?

NBC Bank – National Bank of Commerce is recruiting a Payroll & HR Operations Officer.

Where is the job based?

The post is based in Dar es Salaam.

How do I apply?

Follow the application instructions in the How to apply section.