Specialist; Agent Device Maintenance at NMB Bank July 2026
Job snapshot
NMB Bank – NMB Jobs Vacancy, Employment is hiring a Specialist; Agent Device Maintenance. The position supports the systems that underpin day-to-day operations. The post is based in Dar es Salaam.
| Role | Specialist; Agent Device Maintenance |
|---|---|
| Employer | NMB Bank – NMB Jobs Vacancy, Employment |
| Location | Dar es Salaam |
NMB Bank – NMB Jobs Vacancy, Employment maintains the database and application infrastructure behind its services.
Role overview
To lead and coordinate the operational support, lifecycle management, and reliability of POS and other agent-channel devices across branches and agent base.
Key responsibilities
- Working knowledge of operational reporting tools, Microsoft Excel, and basic data analysis techniques.
- Only shortlisted candidates will be contacted.
- Establish and coordinate a scalable first-line device support (briefings, trainings, user manuals, and knowledge repositories).
- Serve as the primary liaison between agency banking operations, Information and Communication Technology (ICT) teams, facilities teams, and external vendors on every device-related matters.
- Job opening date : 16-Jul-2026.
- Strong understanding of POS devices, payment terminals, connectivity, and device infrastructure used in financial services.
- Coordinating firmware upgrades, software updates, security patches, and configuration changes to maintain device performance and security compliance.
- Job Purpose.
- Installation, troubleshooting, preventive maintenance, repair coordination, redeployment, and disposals.. This as well covers design and oversee a structured end-to-end POS device support framework.
- High level of integrity.
- Carrying out periodic preventive maintenance checks and field health audits to reduce device downtime and extend equipment lifespan.
- Establish and monitor SLAs for device repair, replacement, and vendor performance so compliance is kept with uptime and turnaround targets.
- Minimum 3 years' experience in device support, payment terminal management, IT field support, or digital channel infrastructure inside banking, fintech, telecom, or payments industries.
- Experience managing POS devices, payment terminals, biometric devices, or comparable field technologies.
- Maintaining centralized tracking of POS device incidents reported by branches and agents, ensuring systematic escalation, resolution, and closure of technical issues.
- Knowledge and Skills.
- Operational and project coordination skills.
- Experience coordinating vendors, repair centers, and field technical teams under defined SLAs.
- Type: Full time Jobs.
- NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
- How to Apply.
- Job Location.
- Device lifecycle.
- Main Responsibilities.
- Job type complete-time Job, To submit your application, please follow the link provided below.
- Strong problem-solving and root-cause analysis capability.
- Making sure proper asset tagging, inventory tracking, reordering forecast, reconciliation, and compliant disposal of obsolete or irreparable devices in line with asset management policies.
- Knowledge of device lifecycle management and understanding of SLAs and vendor performance monitoring.
- Effective communication and training skills.
- Category: Banking and Finance Jobs.
- And quality repair services in line with agreed SLAs and operational standards.. This as well covers coordinating and supervise outsourced service providers.
- Job closing date : 30-Jul-2026.
- Produce structured operational reports on device performance to guide operational decision-making.
- Head Office, Hq.
- Vendor Service Level Agreement (SLA) & Performance.
- Strong technical troubleshooting and device diagnostics capability.
- Device support framework.
- Developing and implement a decentralized regional repair support model by organizing zonal technical teams to reduce repair turnaround time and improve responsiveness.
- NMB Bank Plc does not charge every fee in connection with the application or recruitment process. ought to you receive a solicitation for the payment of a fee, please disregard it.
- Female candidates and people living with disabilities are strongly encouraged to apply for this position.
Requirements
- Exposure to agency banking infrastructure, digital payments ecosystems, or financial services technology operations will be a useful extra.
- Bachelor's degree in Information technology, Electronics engineering, Computer science, Telecommunications, or a related technical field.
- Professional certifications in IT service management, hardware maintenance, network support, or digital payments infrastructure will be a useful extra.
- Qualifications and Experience.
Key skills
- Safety & Compliance Auditing
- Data Analysis
- Financial Reconciliation
- Banking Operations
- Talent Acquisition
- Inventory & Warehouse Control
- Microsoft Excel & Office
How to apply
Apply through the NMB Bank – NMB Jobs Vacancy, Employment careers portal for this Specialist; Agent Device Maintenance.
Common questions
- What role is open?
- NMB Bank – NMB Jobs Vacancy, Employment is recruiting a Specialist; Agent Device Maintenance.
- Where is the job based?
- The post is based in Dar es Salaam.
- How do I apply?
- Follow the application instructions in the How to apply section.
Jobconnect application guidance
Before applying for Specialist; Agent Device Maintenance, review the requirements carefully, tailor your CV to the role, and follow the instructions shown in the advert.
- Identify 2-3 requirements from the advert and make sure they are clearly visible in your CV, cover letter, or application message.
- Prepare a short application message that mentions the exact job title and why you fit the role.
- Keep your phone and email active after applying so you do not miss interview or assessment updates.
CV hints for this job
For Specialist; Agent Device Maintenance at NMB Bank July 2026 at NMB Bank – NMB Jobs Vacancy, Employment, align your CV with the location and role context: Dar es Salaam.
Interview preparation
Jobconnect practice questions, not confirmed employer interview questions. Base your answers on your own experience.
General practice What would you want the employer to clarify about this advert? Prepare a question about something genuinely unstated. Do not assume pay, benefits or working arrangements.
General practice What would you need to learn to perform this role well? Explain any gap honestly and the practical steps you would take to learn.
General practice Describe a time you worked with others to solve a problem. Distinguish your own contribution from the team outcome.
General practice How do you organize work when priorities compete? Use a real example covering priorities, communication and results.
General practice Why are you interested in this role? Refer to the advertised work and your goals, not invented claims about the employer.
View sample application letter Dynamic draft tailored to this job post. Edit it before sending.
Enter your applicant details
The preview and downloaded Word letter update as you type.
Refer to the letter heading above, I am writing to apply for the Specialist; Agent Device Maintenance position. After reviewing the advertised requirements, I believe my skills, experience, and commitment to professional results make me a strong candidate for this opportunity.
My background has prepared me to contribute effectively in work relevant to Specialist; Agent Device Maintenance. I can bring relevant experience, strong attention to detail, and the ability to work responsibly with teams, clients, and organizational priorities. In tailoring this application, I would highlight evidence related to NMB Bank – NMB Jobs Vacancy, Employment | Dar es Salaam | Full time Jobs. Specialist; Agent Device Maintenance (1 Position(s)) Job Location : Head Off.
I am especially interested in this role because it gives me an opportunity to apply my strengths, support the organization objectives, and continue growing professionally while delivering reliable results.
I have attached my CV and supporting documents for your review. I would appreciate the opportunity to discuss how my qualifications match this position.
Thank you for considering my application.
How to apply for this job
For Specialist; Agent Device Maintenance, use the method in this advert.
- Follow the application instructions shown in the advert details above. Prepare the required CV, certificates, application letter, and any supporting documents before the stated deadline
- Follow the application method written in this advert for Specialist; Agent Device Maintenance at NMB Bank July 2026.
- Prepare the documents the employer listed and keep copies for yourself. Apply as soon as possible.
- Never pay for a form, interview, medical check, or job offer.
Follow the application instructions shown in the advert details above. Prepare the required CV, certificates, application letter, and any supporting documents before the stated deadline.
Legitimate employers in Tanzania and Jobconnect Portal will NEVER charge job seekers money for application forms, uniform fees, medical checks, or interview guarantees.
