Specialist; Agent Device Maintenance at NMB Bank July 2026
NMB Bank – NMB Jobs Vacancy, Employment | Dar es Salaam | Full time Jobs. Specialist; Agent Device Maintenance (1 Position(s)) Job Location : Head Office, Hq Job Purpose: To lead and coordinate the operational support, lifecycle management,...
Company: NMB Bank – NMB Jobs Vacancy, Employment
Location: Dar es Salaam
Type: Full time Jobs
Category: Banking and Finance Jobs
Specialist; Agent Device Maintenance (1 Position(s))
Job Location :
Head Office, Hq
Job Purpose:
To lead and coordinate the operational support, lifecycle management, and reliability of POS and other agent-channel devices across branches and agent base.
Main Responsibilities:
Device support framework
Design and oversee a structured end-to-end POS device support framework covering installation, troubleshooting, preventive maintenance, repair coordination, redeployment, and disposals.
Establish and coordinate a scalable first-line device support (briefings, trainings, user manuals, and knowledge repositories)
Develop and implement a decentralized regional repair support model by organizing zonal technical teams to reduce repair turnaround time and improve responsiveness.
Coordinate and supervise outsourced service providers to ensure timely and quality repair services in line with agreed SLAs and operational standards.
Maintain centralized tracking of POS device incidents reported by branches and agents, ensuring systematic escalation, resolution, and closure of technical issues.
Device lifecycle
Ensure proper asset tagging, inventory tracking, reordering forecast, reconciliation, and compliant disposal of obsolete or irreparable devices in line with asset management policies.
Coordinate firmware upgrades, software updates, security patches, and configuration changes to maintain device performance and security compliance.
Conduct periodic preventive maintenance checks and field health audits to reduce device downtime and extend equipment lifespan.
Vendor SLA & Performance
Establish and monitor SLAs for device repair, replacement, and vendor performance to ensure compliance with uptime and turnaround targets.
Serve as the primary liaison between agency banking operations, ICT teams, facilities teams, and external vendors on all device-related matters.
Produce structured operational reports on device performance to guide operational decision-making.
Knowledge and Skills:
Strong understanding of POS devices, payment terminals, connectivity, and device infrastructure used in financial services.
Knowledge of device lifecycle management and understanding of SLAs and vendor performance monitoring.
Working knowledge of operational reporting tools, Microsoft Excel, and basic data analysis techniques.
Strong technical troubleshooting and device diagnostics capability.
Operational and project coordination skills.
Strong problem-solving and root-cause analysis capability.
Effective communication and training skills.
High level of integrity
Qualifications and Experience:
Bachelor’s degree in Information technology, Electronics engineering, Computer science, Telecommunications, or a related technical field.
Professional certifications in IT service management, hardware maintenance, network support, or digital payments infrastructure will be an added advantage.
Minimum 3 years’ experience in device support, payment terminal management, IT field support, or digital channel infrastructure within banking, fintech, telecom, or payments industries.
Experience managing POS devices, payment terminals, biometric devices, or similar field technologies.
Experience coordinating vendors, repair centers, and field technical teams under defined SLAs.
Exposure to agency banking infrastructure, digital payments ecosystems, or financial services technology operations will be an added advantage.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.
Job opening date : 16-Jul-2026
Job closing date : 30-Jul-2026
How to Apply:
Job type Full-time Job, To submit your application, please follow the link provided below.
How to approach this opportunity
Before applying for Specialist; Agent Device Maintenance at NMB Bank July 2026, review the requirements carefully, tailor your CV to the role, and follow the instructions shown in the advert before Jul 30, 2026.
- For finance roles, highlight accuracy, reporting tools, cash handling, compliance, risk control, and measurable results.
- Prepare a short application message that mentions the exact job title and why you fit the role.
- Keep your phone and email active after applying so you do not miss interview or assessment updates.
Tailor your CV before applying
For Specialist; Agent Device Maintenance at NMB Bank July 2026 at NMB Bank – NMB Jobs Vacancy, Employment, align your CV with the location and role context: Dar es Salaam.
Questions to prepare for
Before interviewing for Specialist; Agent Device Maintenance at NMB Bank July 2026 - NMB Bank – NMB Jobs Vacancy, Employment, Dar es Salaam, prepare short answers backed by real examples from your experience.
Describe your experience with financial accuracy, reconciliation, reporting, or cash handling.
How do you ensure compliance and reduce errors in financial work?
Give an example of a report, system, or data you used to improve decisions.
How would you handle a difficult customer, loan, or recovery case professionally?
What steps would you take if you found a difference in accounts, payments, or financial records?
How do you protect customer or company confidentiality in finance-related work?
View sample application letter Dynamic draft tailored to this job post. Edit it before sending.
Refer to the letter heading above, I am writing to apply for the Specialist; Agent Device Maintenance at NMB Bank July 2026 position at NMB Bank – NMB Jobs Vacancy, Employment. After reviewing the advertised requirements, I believe my skills, experience, and commitment to professional results make me a strong candidate for this opportunity.
My background has prepared me to contribute effectively in jobs. I can bring relevant experience, strong attention to detail, and the ability to work responsibly with teams, clients, and organizational priorities. In tailoring this application, I would highlight evidence related to NMB Bank – NMB Jobs Vacancy, Employment | Dar es Salaam | Full time Jobs. Specialist; Agent Device Maintenance (1 Position(s)) Job Location : Head Off....
I am especially interested in this role because it gives me an opportunity to apply my strengths, support the organization objectives, and continue growing professionally while delivering reliable results.
I have attached my CV and supporting documents for your review. I would appreciate the opportunity to discuss how my qualifications match this position before the application deadline of Jul 30, 2026.
Thank you for considering my application.
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