Grievances Resolution Specialist at Tembo Nickel
Job snapshot
Tembo Nickel is recruiting a Grievances Resolution Specialist. The position supports the systems that underpin day-to-day operations. The post is based in Tanzania.
| Role | Grievances Resolution Specialist |
|---|---|
| Employer | Tembo Nickel |
| Location | Tanzania |
Tembo Nickel maintains the database and application infrastructure behind its services.
Key responsibilities
- Carrying out field verification and investigations to understand grievance context and validity.
- Identify systemic issues and recommending improvements to the Grievance Mechanism process and accessibility of the mechanism by stakeholders.
- Coordinating with internal teams to develop resolution options and ensure closure.
- Analysing grievance trends and provide insights to the MEL Manager and Social Performance team.
- Developing monthly and quarterly grievance reports.
- Coordinating meetings between communities and project teams where required.
- Receive, register, and categorise grievances from affected households, community members, and stakeholders.
- Maintaining an up-to-date grievance database with accurate records of actions, decisions, and closure status.
- Engage directly with complainants to explain processes, provide updates, and confirm satisfaction with outcomes.
- Making sure grievance handling aligns with IFC PS5, Company Standards, and community expectations.
Requirements
- Minimum 5 years' experience in grievance management, community relations, or resettlement programs.
- Proven ability to work in remote settings with multicultural teams and local workforce.
- Experience working in the mining industry is a useful extra.
- Bachelor's degree in social sciences, Community Development, Law, or related field.
- Computer literate and fully conversant with basic computer applications.
Key skills
- SQL Database Administration
- Stakeholder Engagement
- Systems Administration
- IT Infrastructure
- Network Security
- Technical Support
How to apply
Apply through the Tembo Nickel careers portal for this Grievances Resolution Specialist.
Common questions
- What role is open?
- Tembo Nickel is recruiting a Grievances Resolution Specialist.
- Where is the job based?
- The post is based in Tanzania.
- How do I apply?
- Follow the application instructions in the How to apply section.
Jobconnect application guidance
Before applying for Grievances Resolution Specialist, review the requirements carefully, tailor your CV to the role, and follow the instructions shown in the advert.
- Identify 2-3 requirements from the advert and make sure they are clearly visible in your CV, cover letter, or application message.
- Prepare a short application message that mentions the exact job title and why you fit the role.
- Keep your phone and email active after applying so you do not miss interview or assessment updates.
CV hints for this job
For Grievances Resolution Specialist at Tembo Nickel, align your CV with the location and role context: Tanzania.
Interview preparation
Jobconnect practice questions, not confirmed employer interview questions. Base your answers on your own experience.
Advert requirement: Bachelor's degree in social sciences, Community Development, Law, or related field. How does your education or training match this requirement? Give the exact qualification, institution and completion status. Do not assume an alternative qualification is accepted.
Advert requirement: Minimum 5 years' experience in grievance management, community relations, or resettlement programs. Which roles or assignments demonstrate the experience requested here? Explain the dates, your responsibility, your actions and the outcome. Do not count overlapping periods twice.
Advert requirement: Computer literate and fully conversant with basic computer applications. How would you demonstrate this requirement using a specific example from your work or training? Describe the task, your actions, relevant tools and outcome. Be clear about anything you have not yet done.
Advert requirement: Experience working in the mining industry is a useful extra. What relevant experience or training could you discuss for this non-mandatory criterion? Treat this as optional, not a new eligibility rule. Be honest about experience you do not have.
Advert requirement: Proven ability to work in remote settings with multicultural teams and local workforce. How would you demonstrate this requirement using a specific example from your work or training? Describe the task, your actions, relevant tools and outcome. Be clear about anything you have not yet done.
General practice What would you want the employer to clarify about this advert? Prepare a question about something genuinely unstated. Do not assume pay, benefits or working arrangements.
General practice What would you need to learn to perform this role well? Explain any gap honestly and the practical steps you would take to learn.
View sample application letter Dynamic draft tailored to this job post. Edit it before sending.
Enter your applicant details
The preview and downloaded Word letter update as you type.
Refer to the letter heading above, I am writing to apply for the Grievances Resolution Specialist position. After reviewing the advertised requirements, I believe my skills, experience, and commitment to professional results make me a strong candidate for this opportunity.
My background has prepared me to contribute effectively in work relevant to Grievances Resolution Specialist. I can bring relevant experience, strong attention to detail, and the ability to work responsibly with teams, clients, and organizational priorities. In tailoring this application, I would highlight evidence related to Bachelor's degree in social sciences, Community Development, Law, or related field. Computer literate and fully conversant with basic computer applica.
I am especially interested in this role because it gives me an opportunity to apply my strengths, support the organization objectives, and continue growing professionally while delivering reliable results.
I have attached my CV and supporting documents for your review. I would appreciate the opportunity to discuss how my qualifications match this position.
Thank you for considering my application.
Applicants are invited to send their resumes indicating the role title in the subject via email to [email protected].
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