Grievances Resolution Specialist at Tembo Nickel
Grievances Resolution Specialist – Kabanga Site Position summary Tembo Nickel is seeking to recruit a Grievances Resolution Specialist to join Tembo Nickel Project Team. Reporting to the Social Performance Manager, the Community and Resettlement Grievance Specialist manages the end-to-end grievance process for all community and resettlement related grievances. The role ensures grievances are recorded, assessed, […]
Tembo Nickel Tanzania Full-Time
Grievances Resolution Specialist – Kabanga Site
Position summary
Tembo Nickel is seeking to recruit a Grievances Resolution Specialist to join Tembo Nickel Project Team.
Reporting to the Social Performance Manager, the Community and Resettlement Grievance Specialist manages the end-to-end grievance process for all community and resettlement related grievances.
The role ensures grievances are recorded, assessed, resolved, and closed in a timely, transparent, and culturally appropriate manner, in line with IFC PS5 and Company Standards.
Duty station
Kabanga Site (6/3 Roster)
Duties and responsibilities
1. Grievance intake and management
- Receive, register, and categorise grievances from affected households, community members, and stakeholders.
- Conduct field verification and investigations to understand grievance context and validity.
- Coordinate with internal teams to develop resolution options and ensure timely closure.
2. Stakeholder engagement
- Engage directly with complainants to explain processes, provide updates, and confirm satisfaction with outcomes.
- Coordinate meetings between communities and project teams where required.
3. Reporting and analysis
- Maintain an up-to-date grievance database with accurate records of actions, decisions, and closure status.
- Analyse grievance trends and provide insights to the MEL Manager and Social Performance team.
- Develop monthly and quarterly grievance reports.
4. Compliance and continuous improvement
- Ensure grievance handling aligns with IFC PS5, Company Standards, and community expectations.
- Identify systemic issues and recommend improvements to the Grievance Mechanism process and accessibility of the mechanism by stakeholders.
Qualifications and competencies
- Bachelor’s degree in social sciences, Community Development, Law, or related field.
- Computer literate and fully conversant with basic computer applications.
- Minimum 5 years’ experience in grievance management, community relations, or resettlement programs.
- Experience working in the mining industry is an added advantage.
- Proven ability to work in remote settings with multicultural teams and local workforce.
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