Specialist; Card Settlement & Reconciliation

Position

Specialist; Card Settlement & Reconciliation

Company
NMB Bank Plc

Location
Head Office, Hq

Job Purpose

To perform clearing and settlement of incoming and outgoing files of various card associations, attend queries raised by finance reconciliation team, effect merchant payments & recognize income, perform customer refunds and managing pool accounts for credit and Prepaid cards.

Main Responsibilities

Ensure daily clearing files are well processed and sent to MasterCard VISA and UPI as required
Work on outgoing and incoming files for Visa, MasterCard and UPI to investigate rejected files/discrepancies
Ensure Settlement files are downloaded correctly from MFI and Edit package (EP) systems
Ensure daily settlement process for Visa and MasterCard and UPI is performed correctly.
Liaise with treasury and Finance department to ensure there are enough funds before settlement due date.
Advise Card Operation and Card Accounts to work on rejected settlement entries
Ensure timely processing of Visa, MasterCard and UPI transactions fees and charges
Prepare Settlement voucher for issuing and acquiring Business for onwards posting at finance department
Manage NOSTRO settlement account and Mirror account, and ensure similar entries are reflected on both accounts
Manage BOT settlement accounts for domestic/intra country settlement
Manage reconciliation of all Settlement and card business accounts
Process chargeback payments to Card Holders and recover funds from Merchants for failed chargebacks.
Prepare Voucher for cardholder refund and merchant debit/credit payment.
Manage and reconcile prepaid and credit card Pool account
Ensure VAT and Withholding Tax calculations are done timely and the posting vouchers are prepared correctly
Ensure all adjusted and unsettled transactions are posted timely and in correct GL
Ensure highest level of customer service provided to network and internal customers
Provide coaching and training to branch staff and call center for all issues related to Card operation
Oversee the timely and successful completion of all required file injections (e.g., AUTH dump, DCF, and T112).

Knowledge and Skills

Card business clearing and settlement knowledge obtained from Visa or MasterCard, UPI or Third-party processor organization
Prepaid and credit card knowledge
Must have good computer application knowledge – Advanced level of Excel
Teamwork/Personal Effectiveness - clear and concise communication, time management, adaptability
Interpersonal skills - develop relationships with colleagues within bank and cardholders and merchants coaching / presentation/ training skills

Qualifications and Experience

Holder of University Degree in Accounts/Finance/Banking or related field
Relevant certification(s) subject to the specific role requirements.
Banking certification(s) is an added advantage
At least 2 years' working experience in Banking industry specifically in Card Business Operation
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.

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