Manager Business Applications at CRDB | July 2026
To lead and manage the Business Applications Unit in delivering reliable operational support, continuous improvement, and lifecycle management of business automation applications that support critical business functions across the Bank. The...
Manager Business Applications
CRDB Bank
Dar es Salaam
Job Purpose
To lead and manage the Business Applications Unit in delivering reliable operational support, continuous improvement, and lifecycle management of business automation applications that support critical business functions across the Bank. The role is responsible for ensuring timely resolution of business issues raised by branches and Head Office users, minimizing complaints and escalations through effective service management and root cause resolution, and serving as the primary liaison between Business Units, Software & Digital Solutions Engineering and Vendors to drive the design, testing, implementation, and continuous enhancement of digital business solutions that improve operational efficiency and customer experience.
Principle Responsibilities
- Lead and manage the Business Applications team to provide effective second-level support and ensure the availability, performance, and health of business applications.
- Ensure timely resolution of business issues, incidents, and service requests while minimizing recurring queries, complaints, and escalations from branches and business units.
- Build strong relationships with business units to understand their needs and identify opportunities for process automation and continuous improvement.
- Act as the primary liaison between Business Units and Software & Digital Solutions Engineering to coordinate the design, testing, implementation, and deployment of business application enhancements and digital solutions.
- Oversee the lifecycle management of Business Applications, including implementation, upgrades, maintenance, and continuous improvement.
- Manage service delivery in line with ICT Service Management (ISO 20000) standards, including SLA,
- Incident, Problem, Change, Request, and Configuration Management.
- Monitor service performance, identify root causes of recurring issues, and implement sustainable solutions to improve user experience and operational efficiency.
- Lead, coach, mentor, and develop the Business Applications team while setting and monitoring SMART performance objectives.
- Manage relationships with application vendors, including procurement support, performance reviews, and service delivery.
- Prepare and manage the Unit’s CAPEX and OPEX budgets and drive cost optimization initiatives.
- Prepare periodic reports on service performance, operational activities, and improvement initiatives.
- Participate in the development and review of ICT policies, procedures, and standards, and stay abreast of emerging technologies and industry best practices.
Qualifications Required
- Bachelor’s degree in information technology, Computer Science, Computer Engineering, or a related field.
- At least 5 years of general ICT Systems support experience in banking environment.
- Minimum of 3-years of experience in Business Application Systems support and related projects.
- At least one professional certification in an IT Service Management (ITSM) framework, such as ITIL, COBIT, or a related discipline.
- Experience of working in a deadline-oriented environment, the ability to multi-task, and the ability to be flexible with changing priorities.
- Experience in managing backups & recovery processes to ensure business continuity.
- Strong interpersonal, written, and verbal communication skills, complemented by solid ICT Service Management expertise.
- Strong knowledge of Enterprise Resource Planning (ERP) systems and business application solutions, with a solid understanding of application and system architecture concepts.
- Demonstrated people management and leadership capabilities, with the ability to motivate, mentor, and develop team members.
- Effective team player with the technical and interpersonal skills required to support, maintain, and enhance business-critical applications and systems.
- Demonstrated leadership, personnel, vendor, and stakeholder management skills, with experience in technical engagement, SLA oversight, and service delivery performance monitoring.
CRDB Commitment
CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged.
It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices.
Only Shortlisted Candidates will be Contacted.
Deadline: 2026-07-31
How to Apply:
How to approach this opportunity
Before applying for Manager Business Applications at CRDB | July 2026, review the requirements carefully, tailor your CV to the role, and follow the instructions shown in the advert before -oriented environment, the ability to multi-task, and the ability to be flexible with changing priorities..
- Identify 2-3 requirements from the advert and make sure they are clearly visible in your CV, cover letter, or application message.
- Prepare a short application message that mentions the exact job title and why you fit the role.
- Keep your phone and email active after applying so you do not miss interview or assessment updates.
Tailor your CV before applying
For Manager Business Applications at CRDB | July 2026, align your CV with the location and role context: Tanzania.
Questions to prepare for
Before interviewing for Manager Business Applications at CRDB | July 2026, Tanzania, prepare short answers backed by real examples from your experience.
Why do you think the Manager Business Applications at CRDB | July 2026 role is a good fit for you?
Which of your skills best match this position?
Give an example of an achievement or work challenge you solved.
How would you contribute to the organization if selected?
Which requirement in this advert best matches your experience, and what proof can you share?
How do you organize your work and deliver results within deadlines?
View sample application letter Dynamic draft tailored to this job post. Edit it before sending.
Refer to the letter heading above, I am writing to apply for the Manager Business Applications at CRDB | July 2026 position. After reviewing the advertised requirements, I believe my skills, experience, and commitment to professional results make me a strong candidate for this opportunity.
My background has prepared me to contribute effectively in jobs. I can bring relevant experience, strong attention to detail, and the ability to work responsibly with teams, clients, and organizational priorities. In tailoring this application, I would highlight evidence related to To lead and manage the Business Applications Unit in delivering reliable operational support, continuous improvement, and lifecycle management of busi....
I am especially interested in this role because it gives me an opportunity to apply my strengths, support the organization objectives, and continue growing professionally while delivering reliable results.
I have attached my CV and supporting documents for your review. I would appreciate the opportunity to discuss how my qualifications match this position before the application deadline of -oriented environment, the ability to multi-task, and the ability to be flexible with changing priorities..
Thank you for considering my application.
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