Senior Manager Branch Technology Support at CRDB | July 2026
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Job snapshot
Senior Manager Branch Technology Support vacancy at CRDB. The position supports the systems that underpin day-to-day operations. Closing date: 2026-07-31.
| Role | Senior Manager Branch Technology Support |
|---|---|
| Employer | CRDB |
| Deadline | 2026-07-31 |
CRDB relies on core database platforms for day-to-day operations.
Role overview
efficient and smooth day-by-day operations of all machines & systems used by the Bank to provide Banking services to Customers or for office automation.. This also covers to manage and lead an internal team of Level 2 technical support Managers of Head Office & Branches on Power systems, Office Machines, ATM & POS maintenance and End-User working tools as well as Managing 3rd level technical support with respective Systems Vendors.
The output of this position is reflected in Recommending best machines & systems solutions & suppliers, Maintaining Good Working Condition of Machines & Systems, Quickest response & resolution of Incidents & problems escalated from Level 1 Support (Service Management Department), Excellent management of Service Level Agreement (SLA) with system Vendors, Good Preventive Maintenance & Repair Workmanship, Cost Optimization.
Principle Responsibilities.
providing effective management of Level 2 technical support for Head Office, Branch & Offsite Power systems: Generators, Uninterruptible Power Supply (UPS), Invertors, etc.
providing effective management of Level 2 technical support for Head Office & Branch Office Machines.
Heavy duty Printer & Photo copiers, Note counting machines, Note Sorters, Note detectors, Digital Forex boards, etc.
providing effective management of Level 2 technical support for Head Office & Branch End-User working tools: Desktops computers, Laptops, Teller printers, Laser Printers, Cheque Scanners, etc.
Coordinating the hardware & software support work of Zonal Information and Communication Technology (ICT) / Field Support Technicians (FST).
Service Level Agreement (SLA) Management, Incident & problems escalations for 3rd level support.
(Vendors) & follow-up resolution until closure.
putting in place Cost cutting initiatives to optimize Acquisition and Operational / support expenses for all.
Head Office & Branch Power systems, Office machines, End-user working tools.
Setting SMART Objectives and conduct Performance Evaluation for Direct Reports in the section.
preparing weekly/monthly performance update reports of the section.
preparing and control annual budget (CAPEX & OPEX) of the section.
Setup and implement cost saving initiatives.
developing & update policies, procedures and processes to improve efficiency & productivity of the section.
Requirements
- The Bank as well promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged.
- It is key to note that CRDB Bank does not charge every fees for the application or recruitment process, and any requests for payment ought to be disregarded as they do not represent the bank's practices.
- Bachelor's degree in computer systems technology, Computer Science, Information Technology,.
- Experience and ability to work effectively in a dynamic, collaborative and fast-paced atmosphere.
- Strong vendor, contract, and Service Level Agreement (SLA) management skills, ensuring effective service delivery and performance management.
- Strong leadership and people management skills with the ability to build, motivate, develop, and lead high-performing teams.
- Information Systems, Software Engineering, or a related field from a recognized institution.
- CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment.
- Experience in managing Back up / Recovery processes and Systems / Business Continuity.
- Technical interaction with vendors, contractors, and remaining stakeholders.
- Experience of working in a deadline-oriented incident management environment managing multiple issues simultaneously.
- Technical knowledge of Power systems, Office Machines and End-user working tools.
- Minimum of 3-years' experience in Power systems, Office Machines and End-user working tools support.
- Strong ICT Service Management capabilities, covering incident, problem, change, and service performance management aligned with best practices.
- Excellent interpersonal, written, verbal, and stakeholder communication skills, with the ability to influence and engage at every organizational levels.
- Only Shortlisted Candidates will be Contacted.
- At least 5 years of broad ICT Systems support experience in Banking environment.
Key skills
- Environmental Sustainability
- Software Engineering
- Talent Acquisition
- Stakeholder Engagement
- Performance Management
How to apply
Apply through the CRDB careers portal for this Senior Manager Branch Technology Support.
Common questions
- What role is open?
- CRDB is recruiting a Senior Manager Branch Technology Support.
- When does it close?
- The closing date is 2026-07-31.
- How do I apply?
- Submit your application directly on the employer's official portal: Apply on the CRDB site
Jobconnect application guidance
Before applying for Senior Manager Branch Technology Support, review the requirements carefully, tailor your CV to the role, and follow the instructions shown in the advert before Jul 31, 2026.
- Identify 2-3 requirements from the advert and make sure they are clearly visible in your CV, cover letter, or application message.
- Prepare a short application message that mentions the exact job title and why you fit the role.
- Keep your phone and email active after applying so you do not miss interview or assessment updates.
CV hints for this job
For Senior Manager Branch Technology Support at CRDB | July 2026.
Interview preparation
Jobconnect practice questions, not confirmed employer interview questions. Base your answers on your own experience.
Advert requirement: Bachelor's degree in computer systems technology, Computer Science, Information Technology,. How does your education or training match this requirement? Give the exact qualification, institution and completion status. Do not assume an alternative qualification is accepted.
Advert requirement: At least 5 years of broad ICT Systems support experience in Banking environment. Minimum of 3-years' experience in Power systems, Office Machines and End-user working tools support. Which roles or assignments demonstrate the experience requested here? Explain the dates, your responsibility, your actions and the outcome. Do not count overlapping periods twice.
Advert requirement: Information Systems, Software Engineering, or a related field from a recognized institution. How would you demonstrate this requirement using a specific example from your work or training? Describe the task, your actions, relevant tools and outcome. Be clear about anything you have not yet done.
Advert requirement: Experience of working in a deadline-oriented incident management environment managing multiple issues simultaneously. Which roles or assignments demonstrate the experience requested here? Explain the dates, your responsibility, your actions and the outcome. Do not count overlapping periods twice.
Advert requirement: Experience and ability to work effectively in a dynamic, collaborative and fast-paced atmosphere. Which roles or assignments demonstrate the experience requested here? Explain the dates, your responsibility, your actions and the outcome. Do not count overlapping periods twice.
General practice What would you want the employer to clarify about this advert? Prepare a question about something genuinely unstated. Do not assume pay, benefits or working arrangements.
General practice What would you need to learn to perform this role well? Explain any gap honestly and the practical steps you would take to learn.
View sample application letter Dynamic draft tailored to this job post. Edit it before sending.
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Refer to the letter heading above, I am writing to apply for the Senior Manager Branch Technology Support position. After reviewing the advertised requirements, I believe my skills, experience, and commitment to professional results make me a strong candidate for this opportunity.
My background has prepared me to contribute effectively in work relevant to Senior Manager Branch Technology Support. I can bring relevant experience, strong attention to detail, and the ability to work responsibly with teams, clients, and organizational priorities. In tailoring this application, I would highlight evidence related to Incident, problem, change, and service performance management aligned with best practices. Technical knowledge of Power systems, Office Machines and E.
I am especially interested in this role because it gives me an opportunity to apply my strengths, support the organization objectives, and continue growing professionally while delivering reliable results.
I have attached my CV and supporting documents for your review. I would appreciate the opportunity to discuss how my qualifications match this position before the application deadline of Jul 31, 2026.
Thank you for considering my application.
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