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Senior Manager Branch Technology Support at CRDB | July 2026

To manage and lead an internal team of Level 2 technical support Managers of Head Office & Branches on Power systems, Office Machines, ATM & POS maintenance and End-User working tools as well as Managing 3rd level technical support with res...

Jul 18, 2026 - 09:39

Jul 18, 2026 - 12:11

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Tanzania Contract Deadline: -oriented incident management environment managing multiple issues simultaneously.

Senior Manager Branch Technology Support

CRDB Bank

Dar es Salaam

Job Purpose

To manage and lead an internal team of Level 2 technical support Managers of Head Office & Branches on Power systems, Office Machines, ATM & POS maintenance and End-User working tools as well as Managing 3rd level technical support with respective Systems Vendors to ensure efficient and smooth day-by-day operations of all machines & systems used by the Bank to provide Banking services to Customers or for office automation.

The output of this position is reflected in Recommending best machines & systems solutions & suppliers, Maintaining Good Working Condition of Machines & Systems, Quickest response & resolution of Incidents & problems escalated from Level 1 Support (Service Management Department), Excellent management of Service Level Agreement (SLA) with system Vendors, Good Preventive Maintenance & Repair Workmanship, Cost Optimization.

Principle Responsibilities

Provide effective management of Level 2 technical support for Head Office, Branch & Offsite Power systems: Generators, Uninterruptible Power Supply (UPS), Invertors, etc.
Provide effective management of Level 2 technical support for Head Office & Branch Office Machines:
Heavy duty Printer & Photo copiers, Note counting machines, Note Sorters, Note detectors, Digital Forex boards, etc.
Provide effective management of Level 2 technical support for Head Office & Branch End-User working tools: Desktops computers, Laptops, Teller printers, Laser Printers, Cheque Scanners, etc.
Coordinating the hardware & software support work of Zonal ICT / Field Support Technicians (FST).
Service Level Agreement (SLA) Management, Incident & problems escalations for 3rd level support
(Vendors) & follow-up resolution until closure.
Implement Cost cutting initiatives to optimize Acquisition and Operational / support expenses for all
Head Office & Branch Power systems, Office machines, End-user working tools.
Setting SMART Objectives and conduct Performance Evaluation for Direct Reports in the section
Prepare weekly/monthly performance update reports of the section
Prepare and control annual budget (CAPEX & OPEX) of the section
Setup and implement cost saving initiatives.
Develop & update policies, procedures and processes to improve efficiency & productivity of the section.

Qualifications Required

Bachelor’s degree in computer systems technology, Computer Science, Information Technology,
Information Systems, Software Engineering, or a related field from a recognized institution.
At least 5 years of general ICT Systems support experience in Banking environment.
Minimum of 3-years’ experience in Power systems, Office Machines and End-user working tools support.
Experience of working in a deadline-oriented incident management environment managing multiple issues simultaneously.
Experience and ability to work effectively in a dynamic, collaborative and fast-paced atmosphere.
Experience in managing Back up / Recovery processes and Systems / Business Continuity.
Technical interaction with vendors, contractors, and other stakeholders.
Strong leadership and people management skills with the ability to build, motivate, develop, and lead high-performing teams.
Excellent interpersonal, written, verbal, and stakeholder communication skills, with the ability to influence and engage at all organizational levels.
Strong vendor, contract, and Service Level Agreement (SLA) management skills, ensuring effective service delivery and performance management.
Strong ICT Service Management capabilities, including incident, problem, change, and service performance management aligned with best practices.
Technical knowledge of Power systems, Office Machines and End-user working tools.

CRDB Commitment

CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged.

It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices.

Only Shortlisted Candidates will be Contacted.

Deadline: 2026-07-31

How to Apply

CLICK HERE TO APPLY

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Before applying for Senior Manager Branch Technology Support at CRDB | July 2026, review the requirements carefully, tailor your CV to the role, and follow the instructions shown in the advert before -oriented incident management environment managing multiple issues simultaneously..

1 Match your CV Highlight the skills, qualifications, and achievements that directly relate to this role. Avoid sending a generic CV.

2 Apply safely Use the application instructions provided in the advert. Never pay money to get a job, interview, or application form.

3 Prepare evidence Keep certificates, references, portfolio links, and measurable work examples ready before submitting.

4 Track your application Note the location: Tanzania. Save the job, record the deadline, and follow up only through official channels.

Quick readiness check

Identify 2-3 requirements from the advert and make sure they are clearly visible in your CV, cover letter, or application message.
Prepare a short application message that mentions the exact job title and why you fit the role.
Keep your phone and email active after applying so you do not miss interview or assessment updates.

CV hints for this job

Tailor your CV before applying

For Senior Manager Branch Technology Support at CRDB | July 2026, align your CV with the location and role context: Tanzania.

Professional summary Start with a short summary that mentions the target role, your strongest matching experience, and the value you bring.

Key skills Add 6-10 skills that match the advert. Avoid unrelated skills that distract from the role.

Experience bullets Move the most relevant skills, qualifications, and achievements for this post into your profile summary.

Proof of fit Replace generic duties with results, tools used, number of people served, targets met, or problems solved.

Possible CV keywords: Senior Manager Branch Technology Support Supportcrdb

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Before interviewing for Senior Manager Branch Technology Support at CRDB | July 2026, Tanzania, prepare short answers backed by real examples from your experience.

Why do you think the Senior Manager Branch Technology Support at CRDB | July 2026 role is a good fit for you?

Which of your skills best match this position?

Give an example of an achievement or work challenge you solved.

How would you contribute to the organization if selected?

Which requirement in this advert best matches your experience, and what proof can you share?

How do you organize your work and deliver results within deadlines?

Match answers to the advert Use real examples Prepare documents and references

AL View sample application letter Dynamic draft tailored to this job post. Edit it before sending.

Use this as a starting point only. Replace placeholders with your real details, add your strongest achievements, and match the final wording to the employer instructions.

YOUR NAME,

YOUR POSTAL ADDRESS,

TANZANIA.

JULY 18, 2026.

THE HUMAN RESOURCES MANAGER,

RECRUITMENT OFFICE,

TANZANIA.

Dear Sir/Madam,

RE: APPLICATION FOR SENIOR MANAGER BRANCH TECHNOLOGY SUPPORT AT CRDB | JULY 2026

Refer to the letter heading above, I am writing to apply for the Senior Manager Branch Technology Support at CRDB | July 2026 position. After reviewing the advertised requirements, I believe my skills, experience, and commitment to professional results make me a strong candidate for this opportunity.

My background has prepared me to contribute effectively in jobs. I can bring relevant experience, strong attention to detail, and the ability to work responsibly with teams, clients, and organizational priorities. In tailoring this application, I would highlight evidence related to To manage and lead an internal team of Level 2 technical support Managers of Head Office & Branches on Power systems, Office Machines, ATM & POS maint....

I am especially interested in this role because it gives me an opportunity to apply my strengths, support the organization objectives, and continue growing professionally while delivering reliable results.

I have attached my CV and supporting documents for your review. I would appreciate the opportunity to discuss how my qualifications match this position before the application deadline of -oriented incident management environment managing multiple issues simultaneously..

Thank you for considering my application.

Yours faithfully,

___________________

(Insert your handwritten signature here)

YOUR NAME

Phone: YOUR PHONE NUMBER | Email: YOUR EMAIL ADDRESS

YOUR NAME,
YOUR POSTAL ADDRESS,
TANZANIA.
JULY 18, 2026.

THE HUMAN RESOURCES MANAGER,
RECRUITMENT OFFICE,
TANZANIA.

Dear Sir/Madam,

RE: APPLICATION FOR SENIOR MANAGER BRANCH TECHNOLOGY SUPPORT AT CRDB | JULY 2026

Refer to the letter heading above, I am writing to apply for the Senior Manager Branch Technology Support at CRDB | July 2026 position. After reviewing the advertised requirements, I believe my skills, experience, and commitment to professional results make me a strong candidate for this opportunity.

My background has prepared me to contribute effectively in jobs. I can bring relevant experience, strong attention to detail, and the ability to work responsibly with teams, clients, and organizational priorities. In tailoring this application, I would highlight evidence related to To manage and lead an internal team of Level 2 technical support Managers of Head Office & Branches on Power systems, Office Machines, ATM & POS maint....

I am especially interested in this role because it gives me an opportunity to apply my strengths, support the organization objectives, and continue growing professionally while delivering reliable results.

I have attached my CV and supporting documents for your review. I would appreciate the opportunity to discuss how my qualifications match this position before the application deadline of -oriented incident management environment managing multiple issues simultaneously..

Thank you for considering my application.

Yours faithfully,

___________________
(Insert your handwritten signature here)

YOUR NAME
Phone: YOUR PHONE NUMBER | Email: YOUR EMAIL ADDRESS

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