Senior Officer – Card Operations job at Equity Bank Tanzania July 2026
Job snapshot
Equity Bank is recruiting a Senior Officer. The role supports core financial processes and reporting. The post is based in Dar es Salaam.
| Role | Senior Officer – Card Operations |
|---|---|
| Employer | Equity Bank |
| Location | Dar es Salaam |
Equity Bank operates a finance function with reconciliation and reporting at its core.
Role overview
To manage end-to-end card operations, ensuring efficient card issuance, lifecycle management, system reliability, and high-quality customer service while maintaining compliance with card scheme and regulatory requirements.
Key responsibilities
- 4. System uptime.
- Target: ? 95%.
- Metric definition: % of card transactions/processes completed without errors.
- Monitoring card system performance and availability, ensuring minimal downtime and prompt resolution of system issues in collaboration with IT.
- 8. Productivity.
- Target: ? 99%.
- Basic purpose.
- Monitoring card transaction performance, identifying trends, anomalies, and potential fraud indicators.
- Version: 1.
- Category: Banking and Finance Jobs.
- By submitting your application, you consent to Equity Bank Tanzania Limited collecting and processing your personal data for recruitment, selection, and, where applicable, employment purposes.
- Type: Full time Jobs.
- Application instructions.
- 6. Compliance adherence.
- Metric definition: % of card requests processed inside Service Level Agreement (SLA) timelines.
- 3. Card processing accuracy.
- Maintaining accurate records, logs, and audit trails for every card operations activities.
- Metric definition: % of issued cards activated inside 7 days.
- Only short-listed candidates will be contacted.
- Target: ? 90%.
- Identify process gaps and implement improvements to enhance operational efficiency and reduce errors.
- Date: July 2026.
- Equity Bank is an equal opportunity employer. We value the diversity of individuals, ideas, perspectives, insights and values, and what they bring to the workplace.
- Your personal information will be treated with the highest level of confidentiality and will not be shared with unauthorized third parties, except where disclosure is required by law or regulatory obligation".
- Investigate and resolve card-related issues covering failed transactions, declined transactions, and customer complaints.
- 5. Customer complaint reduction.
- Metric definition: Availability of card systems and platforms.
- Collaborate with Risk and Fraud teams to strengthen controls and reduce card-related risks.
- Metric definition: % of card-related issues resolved inside SLA.
- Strong problem-solving and analytical skills.
- Drive implementation of digital card solutions, covering instant issuance and virtual cards, to enhance customer convenience.
- If you believe you ca clearly demonstrate your abilities to meet the criteria given above, please submit your job application cover letter along with a detailed resume, copies of the relevant certificates and testimonials in a single PDF file format, quoting the respective Job title or Ref no. in the subject field to TZRecruitment@equitybank.co.tz by 5th August 2026.
- Coordinating the complete card lifecycle covering issuance, activation, renewal, replacement, blocking, and closure processes, ensuring and accurate execution.
- Making sure compliance with card scheme regulations (Visa/Mastercard), internal policies, and regulatory requirements.
- Work experience.
- Equity Bank Tanzania Limited will process your personal data in accordance with the Data Protection and Privacy Act, Cap 97, and its Data Privacy Policy.
- Reports to: Manager - Digital Operations.
- Main duties and responsibilities.
- 7. Incident resolution TAT.
- Target: 100%.
- 1. Card issuance TAT.
- Understanding of card scheme rules and transaction flows.
- 2. Card activation rate.
- Knowledge, skills and experience.
- Metric definition: % adherence to card scheme rules and regulatory requirements.
- Target: ? 20%.
- Education.
- Metric definition: % reduction in card-related complaints YoY.
- Metric definition: Number of card requests handled per officer vs benchmark.
- Making sure every card requests are processed inside defined SLAs, minimizing delays and enhancing customer experience.
- Target: ? 100%.
Requirements
- Bachelor's degree in Business, Finance, Banking or related field.
- Minimum 5 years in relevant field.
Key skills
How to apply
Apply through the Equity Bank careers portal for this Senior Officer.
Common questions
- What role is open?
- Equity Bank is recruiting a Senior Officer – Card Operations.
- Where is the job based?
- The post is based in Dar es Salaam.
- How do I apply?
- Submit your application directly on the employer's official portal: Apply on the Equity Bank site
Jobconnect application guidance
Before applying for Senior Officer, review the requirements carefully, tailor your CV to the role, and follow the instructions shown in the advert.
- Identify 2-3 requirements from the advert and make sure they are clearly visible in your CV, cover letter, or application message.
- Prepare a short application message that mentions the exact job title and why you fit the role.
- Keep your phone and email active after applying so you do not miss interview or assessment updates.
CV hints for this job
For Senior Officer – Card Operations job at Equity Bank Tanzania July 2026, align your CV with the location and role context: Dar es Salaam.
Interview preparation
Jobconnect practice questions, not confirmed employer interview questions. Base your answers on your own experience.
Advert requirement: Minimum 5 years in relevant field. Which roles or assignments demonstrate the experience requested here? Explain the dates, your responsibility, your actions and the outcome. Do not count overlapping periods twice.
General practice What would you want the employer to clarify about this advert? Prepare a question about something genuinely unstated. Do not assume pay, benefits or working arrangements.
General practice What would you need to learn to perform this role well? Explain any gap honestly and the practical steps you would take to learn.
General practice Describe a time you worked with others to solve a problem. Distinguish your own contribution from the team outcome.
General practice How do you organize work when priorities compete? Use a real example covering priorities, communication and results.
View sample application letter Dynamic draft tailored to this job post. Edit it before sending.
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Refer to the letter heading above, I am writing to apply for the Senior Officer position. After reviewing the advertised requirements, I believe my skills, experience, and commitment to professional results make me a strong candidate for this opportunity.
My background has prepared me to contribute effectively in work relevant to Senior Officer. I can bring relevant experience, strong attention to detail, and the ability to work responsibly with teams, clients, and organizational priorities. In tailoring this application, I would highlight evidence related to Minimum 5 years in relevant field.
I am especially interested in this role because it gives me an opportunity to apply my strengths, support the organization objectives, and continue growing professionally while delivering reliable results.
I have attached my CV and supporting documents for your review. I would appreciate the opportunity to discuss how my qualifications match this position.
Thank you for considering my application.
How to apply for this job
For Senior Officer, use the method in this advert.
- Prepare a PDF cover letter and CV named with your full name.
- Email your application to tzrecruitment@equitybank.co.tz using the subject line for Senior Officer – Card Operations job at Equity Bank Tanzania July 2026. Quote reference in.
- Attach only the documents listed in this advert. Apply as soon as possible.
- Never pay for a form, interview, medical check, or job offer.
Legitimate employers in Tanzania and Jobconnect Portal will NEVER charge job seekers money for application forms, uniform fees, medical checks, or interview guarantees.
