Software Sales & Support Officer

Company

Stofone Digital Technologies Limited

Position

Software Sales & Support Officer

 Job requirements

Candidates should meet the following requirements:

• Diploma or bachelor’s degree in Business, Marketing, Information Technology, Computer Science, or a related field.
• At least one year of experience in software sales, customer service, retail, or business development.
• Experience with POS, ERP, inventory management, or  accounting software will be an advantage.
• Good communication and interpersonal skills, with the ability to explain software features clearly to customers.
• Willingness to learn and master business management software, including:
  • Inventory management
  • Sales
  • Purchasing
  • Financial reporting
  • Customer management
• Ability to provide software demonstrations, installation assistance, user training, and after-sales technical support.
• Strong customer service skills and the ability to build long-term relationships with clients.
• Self-motivated, target-oriented, and able to work independently under sales targets.
• Basic computer skills, including Microsoft Office, internet applications, and smartphone operation.
• Fluency in Swahili.
• Basic English communication skills are preferred.
• Honest, responsible, punctual, and willing to travel within Tanzania for customer visits and training.

Preferred qualifications

The following qualifications will be an added advantage:

• Experience using business management software, POS systems, or inventory systems.
• Experience working in wholesale, retail, supermarkets, pharmacies, or warehouse operations.
• Possession of a valid motorcycle or driving licence.

Main responsibilities

The Software Sales & Support Officer will be responsible for:

• Developing new customers and promoting business management software.
• Demonstrating software functions to potential clients.
• Assisting customers with software installation and initial setup.
• Training customers on daily software operations.
• Providing after-sales support and resolving customer usage issues.
• Maintaining long-term customer relationships and collecting user feedback.
• Achieving monthly sales and customer service targets.
• Reporting customer requirements and market information to management.