Head Digital Platforms & Channels Support at CRDB Bank
Reporting Line DIRECTOR OF ICT Location Tanzania Head Office Department DEPARTMENT OF ICT Number of openings 1 Job Purpose To implement new solutions, enhancements, and integrations while providing second-level support for all digital channel platforms, including Internet Banking, Mobile Banking, Agency Banking, USSD, and other self-service systems, ensuring high availability and consistent customer experience; enhance […]
Reporting Line
DIRECTOR OF ICT
Location
Tanzania Head Office
Department
DEPARTMENT OF ICT
Number of openings
1
Job Purpose
To implement new solutions, enhancements, and integrations while providing second-level support for all digital channel platforms, including Internet Banking, Mobile Banking, Agency Banking, USSD, and other self-service systems, ensuring high availability and consistent customer experience; enhance card and payment platforms while providing second-level support for ATM/POS switch systems, card production and card management systems (Debit, Credit, Prepaid, etc.), and integrations with national, regional, and international payment networks, including Visa, Mastercard, UnionPay (CUP), RuPay, and other payment schemes; to design, implement, enhance, and support integration platforms, APIs, Enterprise Service Bus (ESB), middleware, and microservices architectures to enable secure, reliable, and scalable integration between banking systems, channels, third-party providers, and partner ecosystems; to provide second-level operational support for platforms and integrations, manage incident resolution, problem management, performance monitoring, and ensure adherence to service levels, security standards, and business continuity requirements.
Principle Responsibilities
- Lead the strategy, roadmap, availability, performance, resilience, and continuous improvement of all digital banking channels, ensuring alignment with business goals and digital transformation objectives.
- Drive adoption, utilization, customer experience, and service performance across Mobile Banking, Internet Banking, Agency Banking, Merchant Portals, Corporate Digital Banking, Self-Service Platforms, and Open Banking services.
- Provide strategic oversight of card management systems, ATM and POS platforms, card production systems, and all debit, credit, prepaid, virtual, and digital card products.
- Lead integration and certification activities with card schemes, payment networks, national switches, and regional payment ecosystems.
- Ensure card and payment platforms remain secure, compliant, scalable, and capable of supporting emerging payment technologies.
- Oversee ESB, API Management, Open Banking, and enterprise integration platforms while promoting API-first architecture and reusable services.
- Establish integration governance standards and ensure seamless connectivity across core banking systems, enterprise applications, fintech partners, government platforms, and subsidiaries.
- Partner with business units, digital banking teams, product owners, and subsidiaries to deliver innovative digital products and enhancements.
- Drive the adoption of emerging technologies such as Embedded Finance, Digital Wallets, QR Payments, Instant Payments, and AI-enabled customer services.
- Lead proof-of-concepts and innovation initiatives that support business growth, operational efficiency, and customer value.
- Ensure 24×7 operational support, proactive monitoring, observability, incident management, service continuity, capacity planning, performance optimization, and resilience testing across all digital platforms.
- Lead and govern a portfolio of digital channel, card, and integration programmes, prioritizing initiatives based on strategic value, customer impact, risk, and benefits realization.
- Ensure compliance with SDLC, change management, release management, architecture standards, cybersecurity requirements, PCI-DSS, data protection regulations, card scheme rules, and Bank of Tanzania guidelines.
- Embed security-by-design principles across all solutions and proactively manage technology risks affecting customer-facing platforms and services.
- Manage strategic relationships with vendors, fintechs, service providers, and integration partners, ensuring effective SLA performance, service quality, and contractual compliance.
- Develop and manage CAPEX and OPEX budgets while driving cost optimization through automation, platform consolidation, service rationalization, and efficient technology investment utilization.
- Build and lead a high-performing team through effective performance management, capability development, succession planning, and a culture of innovation, accountability, continuous learning, and service excellence.
Qualifications Required
- Bachelor’s degree in information and communication technology (ICT), Computer Science, Information Systems, Software Engineering, Computer Engineering, or a related field.
- Master’s degree in computer science, Information Technology, Software Engineering, Telecommunications, Engineering, Business Information Systems, or related field.
- Minimum 7 years of experience in Banking Technology or Digital Banking environments.
- Minimum 3 years in a Senior Management position leading Digital Channels, Payments, Integrations, or Cards platforms.
- Professional certifications such as ITIL/COBIT, ISO 27001/PCI-DSS, TOGAF, PMP/PRINCE2, Agile/Scrum, and CISM or CISSP will be an added advantage.
- Proven experience managing large-scale digital ecosystems across multiple markets or subsidiaries.
- Demonstrated experience supporting Mobile Banking, Internet Banking, Agency Banking, API Platforms, Card Management Systems, ATM/POS Switching Platforms, and Open Banking ecosystems will be an added advantage.
- Strong knowledge of cloud-native platforms, containerization, Kubernetes, Rancher, API Gateways, and enterprise middleware.
- Proven experience managing strategic technology vendors and large transformation programmes.
- Experience operating within highly regulated financial services environments.
- Strong knowledge of Digital Banking Platforms, Omnichannel Banking Architecture, Card and Payment Ecosystems, Open Banking, API Management, and Enterprise Integration Platforms (ESB).
- Sound understanding of Digital Product Delivery, Enterprise Architecture principles, Agile delivery methodologies, and DevSecOps practices.
- Good knowledge of IT Service Management (ITIL), Banking Operations and Regulations, Technology Risk Management, and Cybersecurity frameworks.
- Strong leadership capabilities in digital transformation, strategic planning and execution, portfolio and programme management, and data-driven decision-making.
- Proven expertise in financial and budget management, vendor and contract management, and incident and crisis management.
- Excellent stakeholder management, negotiation, influencing, communication, and presentation skills with the ability to engage effectively at executive level.
CRDB Commitment
CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged.
It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices.
Only Shortlisted Candidates will be Contacted.
How to approach this opportunity
Before applying for Head Digital Platforms & Channels Support at CRDB Bank, review the requirements carefully, tailor your CV to the role, and follow the instructions shown in the advert before Jul 28, 2026.
- For finance roles, highlight accuracy, reporting tools, cash handling, compliance, risk control, and measurable results.
- Prepare a short application message that mentions the exact job title and why you fit the role.
- Keep your phone and email active after applying so you do not miss interview or assessment updates.
Tailor your CV before applying
For Head Digital Platforms & Channels Support at CRDB Bank at CRDB Bank, align your CV with the location and role context: Dar Es Salaam, Tanzania.
Questions to prepare for
Before interviewing for Head Digital Platforms & Channels Support at CRDB Bank - CRDB Bank, Dar Es Salaam, Tanzania, prepare short answers backed by real examples from your experience.
Describe your experience with financial accuracy, reconciliation, reporting, or cash handling.
How do you ensure compliance and reduce errors in financial work?
Give an example of a report, system, or data you used to improve decisions.
How would you handle a difficult customer, loan, or recovery case professionally?
What steps would you take if you found a difference in accounts, payments, or financial records?
How do you protect customer or company confidentiality in finance-related work?
View sample application letter Dynamic draft tailored to this job post. Edit it before sending.
Refer to the letter heading above, I am writing to apply for the Head Digital Platforms & Channels Support at CRDB Bank position at CRDB Bank. After reviewing the advertised requirements, I believe my skills, experience, and commitment to professional results make me a strong candidate for this opportunity.
My background has prepared me to contribute effectively in jobs. I can bring relevant experience, strong attention to detail, and the ability to work responsibly with teams, clients, and organizational priorities. In tailoring this application, I would highlight evidence related to Reporting Line DIRECTOR OF ICT Location Tanzania Head Office Department DEPARTMENT OF ICT Number of openings 1 Job Purpose To implement new solutions,....
I am especially interested in this role because it gives me an opportunity to apply my strengths, support the organization objectives, and continue growing professionally while delivering reliable results.
I have attached my CV and supporting documents for your review. I would appreciate the opportunity to discuss how my qualifications match this position before the application deadline of Jul 28, 2026.
Thank you for considering my application.
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