Head of Commercial at Gsm Group, July 2026
GSM Group Of Companies | Dar es Salaam, Tanzania | Full time Jobs. Organization: GALCO Transport Job title: Head of commercial Location: Dar es Salaam, Tanzania Employment type: Full-time Department: Commercial Section: Commercial
Company: GSM Group Of Companies
Location: Dar es Salaam, Tanzania
Type: Full time Jobs
Category: Administration JobsBusiness Management Jobs
Organization: GALCO Transport
Job title: Head of commercial
Employment type: Full-time
Department: Commercial
Section: Commercial
Business unit: Logistics
Reports to: General Manager
Key job purpose
The Head of Commercial will be the focal point of contact between the company and customers, ensuring that customers receive seamless, quality-assured, cost-effective, consistent, and reliable end-to-end integrated logistics services.
The role will also protect the company’s interests by ensuring that the company receives its rightful and contractual benefits on time and according to the relevant agreements.
The Head of Commercial will provide leadership and direction to ensure the smooth functioning of the company’s overall commercial operations. This will increase productivity through efficient customer recruitment, customer-maintenance strategies, and price negotiation.
Key duties and responsibilities
Customer relationship management
Maintain the current customer base by driving efficiencies to ensure contracts remain financially viable and are delivered within budget.
Develop and prospect for new business by:
Researching the market.
Participating in tenders.
Submitting quotations on time.
Following up on quotations until business deals are closed.
Visiting and meeting recruited and potential customers.
Calling customers.
Making introductions and selling the company’s products.
Use knowledge of the market and competitors to identify and develop the company’s unique selling propositions and differentiators.
Identify opportunities that will lead to an increase in the customer base.
Ensure customers’ complaints are properly registered, managed, addressed, and resolved, and that feedback is shared with all stakeholders.
Champion the price-review process according to prevailing market conditions or contract terms.
Ensure revised and agreed prices are communicated to all stakeholders on time.
Ensure cut-off times for uplifted shipments are clearly indicated and understood by all stakeholders.
Manage contracts and ensure compliance with Know Your Customer (KYC) procedures.
Ensure active contracts are in place for assigned clients, accounts, and new accounts.
Prepare quotations and follow up on customers’ consideration and confirmation.
Conduct surveys and visits and make calls to ensure a robust pipeline of opportunities.
Analyse business performance, including profitability, revenue, pricing, and CVP.
Participate in customer service and troubleshooting activities.
Customer service delivery
Forecast sales for the coming weeks and months.
Ensure compliance with all third parties, including BIVAC, Ogefrem, shipping lines, TRA, TPA, TBS, and GCLA, for all shipments requiring the same for smooth and timely loading, delivery, clearance, and offloading.
Ensure all customer queries and inquiries are answered within a reasonable time, preferably within 24 hours.
Ensure all extra charges, including standing time, storage, demurrage, customs warehouse rents, and removal charges, are clearly communicated to customers.
Ensure the accountable party confirms the extra charges to facilitate easy and smooth compensation.
Ensure exceptional service levels for clients by adhering to process-flow timelines under the Standard Operating Procedure (SOP), turnaround time (TAT), and contract terms.
Cash collection
Ensure customers’ statements of accounts are reconciled, up to date, and shared with customers as frequently as stipulated in the relevant agreements.
Ensure invoicing procedures are clearly communicated to facilitate correct invoicing.
Ensure all extra charges are fairly confirmed by customers and billed on time.
Reporting
Ensure all reports on clearance status, delivery tracking, standing time, and related activities are up to date, contain the correct details and status, and are shared with customers according to the agreed timelines and frequencies.
Ensure all reports on performance evaluation, business reviews, truck turnaround time, price reviews, and pipelines are discussed with the customer and submitted to the managements of both parties on time.
Prepare post-mortem reports after shipment deliveries by identifying achievements and areas for improvement, and share the reports with the customer and management.
Conduct a monthly performance self-assessment evaluation, have it reviewed and signed off, and implement all generated actions to improve personal performance, if required.
Review weekly and monthly reports and discuss them with management, including:
Targets versus actual performance.
Shipment delivery status.
Market research.
Post-mortem reports.
Cash collections.
Perform any other task assigned by management.
Qualifications and experience
Bachelor’s degree in Business Administration (Marketing) or any related field.
Minimum of eight years of working experience in a managerial or senior position within the logistics field.
Application deadline
Apply before 24 July 2026.
How to Apply:
Job type Full-time Job, To submit your application, please follow the link provided below.
How to approach this opportunity
Before applying for Head of Commercial at Gsm Group, July 2026, review the requirements carefully, tailor your CV to the role, and follow the instructions shown in the advert.
- Identify 2-3 requirements from the advert and make sure they are clearly visible in your CV, cover letter, or application message.
- Prepare a short application message that mentions the exact job title and why you fit the role.
- Keep your phone and email active after applying so you do not miss interview or assessment updates.
Tailor your CV before applying
For Head of Commercial at Gsm Group, July 2026 at GSM Group Of Companies, align your CV with the location and role context: Dar es Salaam, Tanzania.
Questions to prepare for
Before interviewing for Head of Commercial at Gsm Group, July 2026 - GSM Group Of Companies, Dar es Salaam, Tanzania, prepare short answers backed by real examples from your experience.
Why do you think the Head of Commercial at Gsm Group, July 2026 role is a good fit for you?
Which of your skills best match this position?
Give an example of an achievement or work challenge you solved.
How would you contribute to the organization if selected?
Which requirement in this advert best matches your experience, and what proof can you share?
How do you organize your work and deliver results within deadlines?
View sample application letter Dynamic draft tailored to this job post. Edit it before sending.
Refer to the letter heading above, I am writing to apply for the Head of Commercial at Gsm Group, July 2026 position at GSM Group Of Companies. After reviewing the advertised requirements, I believe my skills, experience, and commitment to professional results make me a strong candidate for this opportunity.
My background has prepared me to contribute effectively in jobs. I can bring relevant experience, strong attention to detail, and the ability to work responsibly with teams, clients, and organizational priorities. In tailoring this application, I would highlight evidence related to GSM Group Of Companies | Dar es Salaam, Tanzania | Full time Jobs. Organization: GALCO Transport Job title: Head of commercial Location: Dar es Salaam....
I am especially interested in this role because it gives me an opportunity to apply my strengths, support the organization objectives, and continue growing professionally while delivering reliable results.
I have attached my CV and supporting documents for your review. I would appreciate the opportunity to discuss how my qualifications match this position.
Thank you for considering my application.
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