Hub Team Lead job at Mixx by Yas
Mixx is hiring Hub Team Lead Requirements Master’s degree or engineering school in computer science, telecommunications, information systems, or a related field 8-12 years of experience in NOC, IT Operations, Telecom, or Fintech, with leadership experience in incident management, operations, and KPI governance. Dar Es Salaam Core responsibilities Lead and govern 24/7 operations across Alpha, […]
Mixx is hiring
Hub Team Lead
Requirements
Master’s degree or engineering school in computer science, telecommunications, information systems, or a related field
8-12 years of experience in NOC, IT Operations, Telecom, or Fintech, with leadership experience in incident management, operations, and KPI governance.
Dar Es Salaam
Core responsibilities
Lead and govern 24/7 operations across Alpha, Bravo, and Charlie shifts, ensuring compliance with shift management and handover processes.
Ensure accurate shift handovers, roster management, leave coverage, and operational readiness across the hub.
Act as the primary escalation point for major incidents, owning P1 incident management, resolution coordination, and stakeholder escalation.
Enforce incident response protocols and coordinate cross-hub support during high-severity or multiple concurrent incidents.
Oversee operational KPI reporting, including Platform Availability, Transaction Success Rate, MTTD, TTR, MTTR, and Detection Quality Ratio.
Monitor incident trends and on-call activation metrics, escalating operational capacity concerns when required.
Manage GSOC monitoring tools, platform configurations, and adherence to operational processes and governance standards.
Drive cross-hub operational alignment, process compliance, and continuous improvement initiatives.
Escalate process deviations, operational risks, and unresolved issues to GSOC leadership within agreed timelines.
Lead and manage the performance of Senior Operators and NOC Operators, ensuring high operational standards.
Govern onboarding, training, and shift-readiness of new operators in line with established operational requirements.
Support career development and succession planning, maintaining progression pathways from NOC Operator to Senior Operator and Hub Team Lead roles.
Core competencies
Strong knowledge of ITIL incident, problem, and change management.
Proficient in ServiceNow ticketing, workflows, and reporting.
Experience with Grafana and Prometheus monitoring and alerting.
Skilled in Kibana log analysis and troubleshooting.
Understanding of mobile money, USSD, and transaction flows.
Familiarity with network and application monitoring.
Experience in KPI reporting and dashboard management.
At Mixx, we believe that diversity is a source of strength. When candidates have equal skills, we encourage female applicants and actively work to create a fair, inclusive and stimulating professional environment for everyone.
Joining Mixx by Yas means becoming part of a fintech company belonging to the AXIAN Group, a pan-African player operating in five African countries. You will be working in a fast-growing fintech company driven by a culture of innovation, agility and impact. Our young, passionate and ambitious teams are shaping the financial services of tomorrow every day.
If this description corresponds to you, grow with us by applying before August 27,202
How to approach this opportunity
Before applying for Hub Team Lead job at Mixx by Yas, review the requirements carefully, tailor your CV to the role, and follow the instructions shown in the advert before Aug 30, 2026.
- Identify 2-3 requirements from the advert and make sure they are clearly visible in your CV, cover letter, or application message.
- Prepare a short application message that mentions the exact job title and why you fit the role.
- Keep your phone and email active after applying so you do not miss interview or assessment updates.
Tailor your CV before applying
For Hub Team Lead job at Mixx by Yas at Mixx by Yas, align your CV with the location and role context: Dar Es Salaam, Tanzania.
Questions to prepare for
Before interviewing for Hub Team Lead job at Mixx by Yas - Mixx by Yas, Dar Es Salaam, Tanzania, prepare short answers backed by real examples from your experience.
Why do you think the Hub Team Lead job at Mixx by Yas role is a good fit for you?
Which of your skills best match this position?
Give an example of an achievement or work challenge you solved.
How would you contribute to the organization if selected?
Which requirement in this advert best matches your experience, and what proof can you share?
How do you organize your work and deliver results within deadlines?
View sample application letter Dynamic draft tailored to this job post. Edit it before sending.
Refer to the letter heading above, I am writing to apply for the Hub Team Lead job at Mixx by Yas position at Mixx by Yas. After reviewing the advertised requirements, I believe my skills, experience, and commitment to professional results make me a strong candidate for this opportunity.
My background has prepared me to contribute effectively in jobs. I can bring relevant experience, strong attention to detail, and the ability to work responsibly with teams, clients, and organizational priorities. In tailoring this application, I would highlight evidence related to Master’s degree or engineering school in computer science, telecommunications, information systems, or a related field 8-12 years of experience in NOC....
I am especially interested in this role because it gives me an opportunity to apply my strengths, support the organization objectives, and continue growing professionally while delivering reliable results.
I have attached my CV and supporting documents for your review. I would appreciate the opportunity to discuss how my qualifications match this position before the application deadline of Aug 30, 2026.
Thank you for considering my application.
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