Manager IT Branches Supports Job Vacancy at CRDB Bank (August 2026)
Lead, coordinate, and manage ICT support services across all CRDB branches and zones. The position oversees Zonal ICT Specialists, branch ICT operations, incident management, vendor performance, SLA compliance, asset management, and infrast...
Manager IT Branches Supports
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Employer: CRDB Bank
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Department: Department of ICT
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Location: Head Office, Dar es Salaam, Tanzania
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Employment Term: Permanent
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Number of Openings: 1
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Posted: August 2026
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Application Deadline: August 13, 2026
Job Purpose
Lead, coordinate, and manage ICT support services across all CRDB branches and zones. The position oversees Zonal ICT Specialists, branch ICT operations, incident management, vendor performance, SLA compliance, asset management, and infrastructure rollouts to ensure high availability, security, and reliability of branch technology.
Key Responsibilities
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Team & Operations Leadership: Lead ICT support operations across all branches and zones, providing direction, performance management, coaching, and workload distribution to Zonal ICT Specialists.
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Incident & Service Management: Oversee critical branch ICT incident resolutions, monitor service delivery performance, review recurring issues, and implement permanent corrective solutions.
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Infrastructure & Device Support: Maintain and support branch ICT infrastructure, end-user devices, office machines, branch connectivity, ATMs, and POS devices.
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Projects & Upgrades: Coordinate technology refresh programs, infrastructure upgrades, branch relocations, new branch openings, and hardware rollouts.
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Vendor & Asset Management: Monitor technology service providers against contracted SLAs and maintain accurate records of all branch ICT assets throughout their lifecycle.
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Security & Compliance: Ensure branch technology meets approved security standards, remediate audit findings, and support business continuity initiatives.
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Stakeholder Engagement: Collaborate with Branch Managers, Zonal Managers, Operations teams, and ICT stakeholders to align service delivery with business goals.
Qualifications & Requirements
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Education: Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Information Systems, Telecommunications, or a related field.
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Experience: Minimum of 5 years of experience in ICT operations or technical support, preferably within the banking sector.
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Certifications: ITILv3 ICT Service Management certification required. Professional Microsoft, networking, or leadership qualifications are an added advantage.
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Technical Skills:
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Strong knowledge of ICT infrastructure, end-user computing, network management, and branch connectivity.
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Deep understanding of incident, problem, change, and asset management frameworks, as well as business continuity planning.
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Soft Skills: Proven leadership, executive presentation, stakeholder management, analytical thinking, and decision-making skills.
Important Recruitment Notes
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Recruitment Fee Disclaimer: CRDB Bank does not charge any application or recruitment fees.
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Diversity Statement: CRDB Bank encourages applications from women and persons with disabilities.
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Contact: Only shortlisted candidates will be contacted.
How to Apply
Submit your application through CRDB Bank’s official career portal.
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Application Deadline: August 13, 2026
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How to approach this opportunity
Before applying for Manager IT Branches Supports Job Vacancy at CRDB Bank (August 2026), review the requirements carefully, tailor your CV to the role, and follow the instructions shown in the advert before Aug 13, 2026.
- For finance roles, highlight accuracy, reporting tools, cash handling, compliance, risk control, and measurable results.
- Prepare a short application message that mentions the exact job title and why you fit the role.
- Keep your phone and email active after applying so you do not miss interview or assessment updates.
Tailor your CV before applying
For Manager IT Branches Supports Job Vacancy at CRDB Bank (August 2026), align your CV with the location and role context: Head Office, Dar es Salaam, Tanzania.
Questions to prepare for
Before interviewing for Manager IT Branches Supports Job Vacancy at CRDB Bank (August 2026), Head Office, Dar es Salaam, Tanzania, prepare short answers backed by real examples from your experience.
Describe your experience with financial accuracy, reconciliation, reporting, or cash handling.
How do you ensure compliance and reduce errors in financial work?
Give an example of a report, system, or data you used to improve decisions.
How would you handle a difficult customer, loan, or recovery case professionally?
What steps would you take if you found a difference in accounts, payments, or financial records?
How do you protect customer or company confidentiality in finance-related work?
View sample application letter Dynamic draft tailored to this job post. Edit it before sending.
Refer to the letter heading above, I am writing to apply for the Manager IT Branches Supports Job Vacancy at CRDB Bank (August 2026) position. After reviewing the advertised requirements, I believe my skills, experience, and commitment to professional results make me a strong candidate for this opportunity.
My background has prepared me to contribute effectively in jobs. I can bring relevant experience, strong attention to detail, and the ability to work responsibly with teams, clients, and organizational priorities. In tailoring this application, I would highlight evidence related to Lead, coordinate, and manage ICT support services across all CRDB branches and zones. The position oversees Zonal ICT Specialists, branch ICT operatio....
I am especially interested in this role because it aligns with responsibilities such as Team & Operations Leadership: Lead ICT support operations across all branches and zones, providing direction, performance management, coaching, and workload distribution .... I am confident that my ability to learn quickly, communicate clearly, and deliver dependable work would support the goals of the organization.
I have attached my CV and supporting documents for your review. I would appreciate the opportunity to discuss how my qualifications match this position before the application deadline of Aug 13, 2026.
Thank you for considering my application.
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